Larson Siding and Windows

I do not recommend due to their horrible customer service. We signed a contract and paid the 10% deposit in April. We were told that it would be 4-6 months before the order would be in and they could install. Which was fine. The six months went with no word or updates. We contacted them the beginning of November and were told that the order was expected November 9th and that they would contact us shortly after to schedule install. It is now December 16th with no further contact or updates from Larsons. I understand there are problems with materials to manufacture, etc; but taking money (over $1000) from a customer and not taking 5 minutes to update them is a horrible way to operate a business.

They ordered the wrong door by mistake but we ended up liking it better. It had more open glass than we wanted but they made it right buy paying for us to get custom blinds installed. We are thrilled and very happy. They were prompt, honest, and very skilled in their trade.

Larson had a top notch product and came in at a very reasonable cost. They were half the price of a leading competitor in town (different product, but both were insert replacement casement windows). A coworkers spouse who worked for a local construction company offered us the "friends and family" price for the exact same windows at almost twice the cost of Larson. They finished in less than two days, and the windows look and work fantastically!

Quality of work was great as was timeliness of completion. They deserve compliments for patience and thorough professionalism through the process of getting paid. There was a several month delay from the time our insurance company issued the checks to the point that we had them processed and endorsed by our bank (as needs to be done for an insurance claim.) Or bank's insurance department was horrid and we appreciate the support from Larson while we worked through that.

Went very well, we bought triple glazed casement windows with krypton gas, We have had no frost on the windows the past 2 winters. When installed we found one of the screens was dented and they replaced it, also 2 of the windows had imperfections in them and they were replaced also.

Arrived promptly. Worked quietly and efficiently. Left absolutely no mess, no dust, nothing out of place. Took down and re-hung all window coverings when work was completed. A wonderful job.

The windows are holding up good and they are very good. If we have an issue, or think we have an issue, they are right there. They are guaranteed forever, I guess, I don't know. I don't know how it is going to work out, but so far they have been really good. Their workmanship is quality.

not sure - person never sent an estimation so i am guessing on all of this. they came out - never called back never sent est. i guess via our conversation but nothing was nailed down. i had asked for two variations on the bids - i would consider them again in the future but would want to make sure i was dealing with a person who followed up.

The two man crew arrived on time, and were finished in a few hours. They explained the process, and were pleasant and cleaned up after themselves. There were no problems, and we were completely satisfied. It remains to be seen whether or not the screes have solved our problem. We have had Larson do two other jobs in the past: 1) Replacement of all of our windows and 2) Replacement of gutters. In both cases, we have been satisfied with their work.

We live in Maryland and needed to replace the cedar siding and some windows on our home in Minnesota. Managing the project from a distance had us concerned, but thankfully we found Larson Windows & Siding to do the work. They were very knowledgeable, thorough, and professional. They gave a detailed estimate at reasonable cost, and managed the project exceptionally well. The quality of the work, communication along the way, and followup on details exceeded our expectations. We will be using Larson to replace the remaining windows in the future.

The company represetative was very polite and was flexibile in regard to finding a time that woud work best for me. After reviewing the estimate and obtaining positive reference feedback we decided to move forward with Larson Siding and Windows. The work is scheduled for next week.

Went fine, good clean up & follow up

Went great, they showed up on time to give me the quote and responded with the estimate in a timely manner. Very knowledgeable.

They did a great job. They were very nice and cleaned up every day. The window guys did a great job and even came back about a week later to instal a trim peice on the windows after I decided how I anted it done.

As of November 2013, I have not had any problems with the window. The sales rep was very helpful and not pushy. The installer was excellent and professional. I would use them again for windows.

see above. He argued that it was policy to replace the fascia when they installed a soffit. My townhome association wants to keep the architectural integrity of the units, so I again said that I wanted to replace the soffit and wanted them to install it in a way that would keep the cedar fascia, not replace it with an aluminum fascia. From that point on I got the impression that he was not really interested in doing the work. I have not heard from the installer nor have I received any estimate. I'll look elsewhere.

This review was written immediately after installation. I chose to go with Anderson Woodwright inserts instead on the vinyl windows that the salesman was recommending. After the installation, I am very happy with my choice. The windows arrived 8 weeks after contract was signed, which matched the 6-8 week estimate from Larson. Larson was able to schedule an installation right away. There were no problems with the installation. Installer was professional and polite, and showed up at the stated time each of the four days of installation. Installer was willing to answer my questions and consider my suggestions. Installer did a good job of keeping the jobsite clean.

We decided to go with them because they have a special price on triple pane windows and that's the best kind. They were knowledgeable and professional. They explained everything to us when they were here.

After a wind storm, the siding on the house had been torn off and broke. Larson Siding came out the next day after calling. Did an estimate to replace just the siding the that damaged. They said the color of the siding was no longer made. So it would be a slightly different color. I told them this is not acceptable. Larson siding working with the insurance company and together we worked out a deal to get the whole house resided, so the color matched the whole house. I was very impressed with their willingness to work with the insurance company and make me happy. My only complaint was, the time it took. Happen to work out where part of the crew was on vacation or out side. So did not start the day that was arranged, but I think made up for it with the professionalism and clean up when the job had been completed.

I had a very positive and good experience with them. They gave me a detailed estimate on things that I knew of, so I was comfortable. I found them reliable, friendly and nice to deal with. I loved their job, because they did what they said they were going to do.

Overall, I'm very pleased with Larson Siding and Windows. They were prompt in scheduling the initial visit and providing an estimate. The quality of the windows and front door seems very high. Wwhen I placed the order, I was told that they were running 6-8 weeks out, but that I'd be contacted. I explained that I'd need a week's notice to take off work to be there. It slipped my mind until I realized that it had been 9 weeks with no call. When I called them, the response was "oh yes, we were just about to call you." My only disappointment was that my expectation was that I'd have received a call after 8 weeks, if only to tell me they were still running behind. It's been a little over a month since the installation and I can tell a difference in the temperature of the bedrooms--much warmer than before.

The service was wonderful. Any flaws that were found they were timely and flexible in coming back to fix them. They are great people to work with and are trustworthy. They offer a lot of options and flexible with the timing of the installation.I was amazed with their customer service.

I asked Larson to replace my old windows with new ones. They did so; they came on the coldest day of the year to perform work. I had them install the brand of window they recommended. That spring I had a leak in the lower window on the east side of the house. They came out right away to fix it. Leaks re-appeared again that fall; again they came right out to fix it. I noticed they only occured when the wind was coming from the east or southeast. There was more leaking the following spring, Larson was slower to respond this time. Still, they came out and fixed things again. When it was still leaking in the fall, I became frustrated and called a recommend contractor to assess the problem. He found that there was rot around windows and told me that both the windows and the framing had to be replaced. I contacted Larson; they said they would take out the windows and reseat them. The contractor said that the frame/window interface must be matched and that was impossible to do with the existing windows. To get a neutral opinion, I called in two home inspectors to give me their opinions. Both agreed with contractor, in addition they found > 1 inch gaps in between some of the windows and the house, and concluded that the workmanship poor. I phoned Larson armed with the facts. The manager and salesman, but not the work foreman, (he apparently had left the company) came out. I showed them the issues; they asked what I wanted to do (still maintaining that windows could be re-used). I told them I wanted them to pay for the new windows, they said no, but they would fix the old ones so that they would “look good” (notice the operative word here - look) I said no, I wanted my money back, they said no; we went back and forth with this for five or ten minutes, finally company manager said "if you don't like our offer, sue us". When my contractor took out the windows, he found mold and rot on the southeast side, so much so that it actually was in the subfloor as well as the walls. All the sheathing and many of the studs had to be replaced. Quite a mess. Never did sue, but have the pictures that documented the extent of the problem. It was bad enough that it had to have been there when Larson put in the windows, but they never did tell me about (I was in the house the entire time they were installing the windows), they just covered it up. Did it have something to do with the -20 ⁰F temperature outside? The thing that angered me the most was the "sue me" statement. I would never use this company again; their sloppy workmanship and their lack of commitment to customer service spoke volumes to me.

They weren't the lowest bidder. Although, it was easy to get an estimate from them. They all came late, when they were supposed to come.

After having several window companies bid for this job, we decided to go with Larson. Their products were comparable to others, but the customer service from the rep. that came to our house stood out from the rest. The service provided by the individual who installed the windows was equally as thorough. We liked how personable he was and that he took the time to answer our questions, and went out of his way to ask us what we thought of the plans for the trim. It was evident that he wanted the job done right. The windows and trim look great (we can't believe how clear these windows are), the job was completed in a matter of hours, without any disruption to anything in our home/property. We were very pleased with the process, honesty, personable staff, and value for what we hired them to do, especially compared to another local company we've used for windows in the past. We would definitely go with Larson again in the future.