HOME SYSTEMS INSTALLATION, LLC.

Again, I would not hire HSI and Paul if you need a security system. Total lack of customer service.

Paul Skifton @ Home Systems Installation, [*** Link removed ***] has a remarkably terrible business operation. We have been trying to coordinate a time for him to visit for multiple weeks. He continually doesn’t show up, he doesn’t return phone calls, he claims he emails, but he never does, he has no remorse for his irresponsible attitude. Although there aren’t many reviews on his company, all of them are correct. After the 4th time trying to coordinate with him, we stated, if on the 5th time he cancels on us again we simply cannot work with him, he then said “I don’t need this, I don’t need this ridicule, go use Home Alarm XYZ company”. We are simply thrown off that someone would be so careless, so carefree in how they treat a high paying prospective customer. Would anyone, including Paul Skifton, ever appreciate being treated like this? Would Paul Skifton ever accept this in his personal life? We have rearranged our day multiple times for him, and he has excuses after excuses in how he won’t be at the meeting HE SETS UP. If this is how his business operates before you even hire company, or engage his services, imagine how neglectful his services would be during installation and if there were ever further needs down the line - something tells me, we and you, would be S O L. We are actually embarrassed with how much time we’ve already wasted on Paul Skifton and this pretend company, Home Systems Installation, thus far. The fact that we called 20 times, sent in countless emails, coordinated multiple other people, for him, per his request, he has essentially stolen all of our time, and we are embarrassed we had allowed ourselves be continually conned by his unbelievably mismanagement and tacky disrespectful phone call tone. If you are trying to install security camera systems on one or multiple commercial buildings, we encourage you to think twice on Paul Skifton, and [*** Link removed ***] because he will essentially make you feel small and unwanted. He will cut you off on the phone, he will tell you how everything in his office doesn’t work, and you will beat your head against a wall trying to give him a contract and/or project. Paul Skifton doesn’t want to serve his customers, he wants to waste their time.

Perfectly. Easy to work with and great prices My name is Jim P. I would definitely reccomend

On 2/16, I informed HSI of my intent to end the alarm monitoring service with them when the contract ended in May, 2016. I had found an alarm monitoring company that offered the same service for 1/3 less cost. My new security monitoring company needed the lock out code in order to reprogram the system. It became like pulling teeth to get the lock out code from HSI. Two months of trying finally got me a response but instead of providing the lock out code, they gave me four different lock out codes to try to see if they would work. To make a long story short, none of the codes worked and instead of being honest and telling me that they made a major mistake by not recording what lock out code they used, HSI tried to make it seem like the new company did not have the skills to reprogram the unit. It is still not clear whether HSI could not provide the lock out codes because they screwed up by not recording it or if they deliberately held the code to try and prevent me from moving to a different alarm monitoring company . Paul, the owner of the business, continued to be very uncooperative and less than helpful. I had to send the technician home and now have a security system that I have no capability to program for alarm monitoring without staying with HSI which I will not do for business ethics reasons. My only option would be to pay my new security company $782 to replace the mother boards in my security system. There are several other options for alarm monitoring in the Minnesota and Wisconsin where you will not have to deal with these kind of business ethics issues. Those that are currently contracting with HSI for their monthly alarm monitoring, I recommend you do some competitive bidding as I was able to find an established family owned company that provides the same service for 1/3 less. I highly recommend you avoid any business with Home Systems Installation (HSI) in Rochester, Minnesota.