Heartwood Homes of Rochester inc.

I asked Jay Burke at Heartwood Home to put a deck on a house he had built for us a few years earlier. He is not a decking contractor, but since he built our home for us previously, he was happy to take on the small job. Deck is composite with aluminum rail, 16x22. Build time was less than 2 weeks. Material and craftsmanship are excellent. Deck is now 5 years old and look as great as it did new. When Jay Burke designed out home, he was very meticulous when considering the placement of the home on the lot and the position of the existing mature trees on the property. The final project has shade in evening and I cannot see any of the adjacent neighbors because of the position on the back of the house. Very happy with the final product. Thank again Jay and Heartwood Homes.

Jay Burke came back to a home he had built for us in 2012 and finished the basement. He does not typically work on partial jobs, but since he built our home previously, he was happy to take it on. He added a 3/4 bath, large bedroom, finished storage area, and large family area. Final product is excellent. He had the framers who originally built the house come back and do all the framing, added HVAC, sheetrock, and everything else to deliver a superb final product. Build time was a couple months and price was less than I anticipated. Trim and all finishes match everything in the rest of the house. Jay Burke was again closely involved with all sub-contractors in the house and did a lot of the work himself. He only builds high quality products and it shows. Now having 3 building experiences with Jay Burke at Heartwood Homes, I cannot imagine how someone could not be very happy to work with him. Jay truly bends over backwards to make sure that things are done to the preferences of his customers and his build quality is excellent. I cannot thank him enough for what he's given our family. Great home to raise kids. Thank again Jay.

Top notch from start to finish. I cannot imagine being happier with any other builder. If you get the opportunity to see a Heartwood Homes house in the new homes showcase, check it out. He creates beautiful new homes to the specifications of the buyer. No cookie cutter standards layouts. All his homes are 100% original and unique. Jay Burke drew multiple custom home plans for us to review, and was very easy to work with. Build quality was far above average. He knows all the sub-contractors in town and is very picky with who he alloys to work on his homes. His guidance and advice was invaluable. Outcome of the final product was above expectations and our home is of better quality than all other in the development, but for a better price. Jay Burke paid for an energy audit and our home was far above average for new home energy efficiency. We feel fortunate to have a beautiful home to raise our family in. Thank you tremendously Heartwood Homes.

A builder for life and a man that truly cares, maybe to a fault, about his customers, community involvement, and the kids. Heartwood Homes where a handshake is still worth something! We have spent the better part of two years with Mr. Jay Burke building our custom homes first in 2009/2010 and then after purchasing some acreage six years later in 2015/2016. From the design to the finished house the one constant is Jay. Atypically, he only builds 2 houses in any given year allowing him to spend his time where he should, at YOUR HOME ensuring all things are done accordingly and to plan and if asked will teach the homeowner along the way. Jay uses subs that are second to none and only where needed as the Heart of the work is done by him. Anyone who as ever built a home, our 3rd, understands that much like marriage communication is key and must flow both ways and after 25+ years of experience Jay understands this and has a knack for holding it all together with the beginner and loosening the strings with the experienced. All in all, I am uncertain after building two houses with Heartwood Homes what more we could possibly look for when it comes to a home builder. F can stand for many things BUT when it comes to our experiences with Jay Burke and Heartwood Homes it stands for F-A-B-U-L-O-U-S! Thank you, Jay!

We have a simple ranch designed home that took well over a year to complete. At four years our siding was peeling off. Heartwood came out to fix it and what was discovered was widespread mold behind the siding. Heartwood removed siding and insulation however didn't replace the rotten studs and windows and covered it up without fixing the real problem. We entered into a lawsuit against Heartwood homes and four years later were compensated to fix our home. During the four year lawsuit, windows fell out from rot, water leaked through our bedroom ceiling, our front steps sunk due to lack of footings. When the roof was replaced it was found that the drip edge was incorrectly installed and that shingles were placed directly on the wood without roofing paper. We found that we didn't have Stucco as we were told, but rather EIFS, a synthetic stucco. There was top to bottom code violations. The state inspector stopped counting at 13 major violations. The builder refused to admit fault through it all. With our lawsuit agreement, we are able to talk about our experience. The pictures tell a thousand words.