A SMOOTH MOVE

unknown

Every thing was done on time ans perfectly .

The workers were wonderful! They were professional and worked hard. We were very unhappy with scheduling. We scheduled the move a couple of months ahead and received a call the day before with the time the ladies would arrive to pack as well as the time the movers would arrive to load the truck. The ladies arrived right on time. The truck was scheduled by Smooth Move to arrive at 11:00 AM. By 11:00 AM the house was packed up, tv and phone was off. One of the ladies called to see where the truck was and we were told it was running late. So we waited and waited. We called about 2:00 PM and were told it would be close to 3:00 before the truck could be there. That is 4 hours late! We told the receptionist how unhappy we were and that it was wasting four hours of our busy time. Later the owner called and asked what our goal was. We said to move and he said that is what was happening. He also said the times were estimates anyway. We were not told the times were estimates and four hours is a LONG time for running a little late. From what we found out, another person was and quot;squeezedand quot; in and it should never have happened. We had made our reservation for the move and paid the large deposit several weeks in advance. That is why we are giving such low ratings on some of the items. If you decide to use them, remember to insist on times. We had no idea it would be four hours or we could have been working at our new home.