Geek Squad - Best Buy

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Great! Walked me through my new purchase and performed service exactly how they said they would. Will definitely be returning.

It took quite some time to get someone on the line, but once I did my questions were answered and my erroneous billing was reversed.

We did not buy our TV from Best Buy but that doesn't matter to the Geek Squad. We were extremely impressed. Geek Squad sent two technicians to our house. They unhooked and moved our old 52" rear projection TV and installed our new 70" TV and integrated the Blu-Ray, cable and TV all into our existing audio system. Installers James F. and Jason B. were prompt, courteous, friendly and thorough. When everything was neatly in place we were given a complete tutorial on how everything worked and encouraged to call if any problems came up (their work is guaranteed for a year). They took away all the packaging from the new TV, as well.

What I liked was they were very helpful in picking out the radio. The installation was done very well and quickly. They were professional and courteous. The one thing that I did not like was that this particular vehicle required a different adapter kit than the ones they normally stock, so it had to be ordered. They told us that it would take four or five days to order it, get it in, and install it. We did not have time for that because my wife was leaving for a trip in a few days. We were able to go online, and were able to get the part like overnight. Why couldn’t they do that? That was kind of strange and annoying.

They are pricy but it was a good experience. The computer instructor was great.

Geek Squad came in and fixed my home wireless network. After 2 years of bad signal with a router and PD card, they came in with another idea - a sling box. Works beautifully! No problems with bad signals and it is much faster than before.

Terrible. I will never use the geek squad again.

The sales staff that I dealt with were very helpful. I never got the feeling that I'm getting hustled or cheated. I will definitely use them again for my computer needs.

We chose to get our TV from Best Buy because it's a well known store with a good selection. Our experience purchasing from them was fine. When we went in we talked to a salesman and explained what we wanted. He found us a television that had what we wanted so we purchased it. It was a pretty simple and straightforward process.

Our experience with Best Buy was very good. Our dryer was wearing out so we decide to purchase a new one instead of paying for it to be serviced. The saleswoman we worked with was very helpful. She tried to get us money back and make sure we got what we wanted. We liked her a lot.

They have a geek squad that we have used for our computer. The sales team is very helpful in explaining the products. They have a great selection and I would definitely recommend them to others.

We had been online checking to see and price different types. The staff was very helpful and knowledgeable about their products. They did not apply any pressure to buy a certain one.

I wanted to set up a wireless network. I also wanted the company to trouble shoot why one computer was running slowly and why another was getting an error screen. I went to the store (Best Buy) to schedule an appointment. Well you can't do that there. You have to call an 800 number. I asked the guy at Geek Squad what I needed. He said I needed a router so I bought one. Geek Squad guy says they will look at my computer when the guy comes out. I TOLD him that we had Verizon as a DSL provider AND IS THERE ANYTHING ELSE I NEED TO DO. The guy behind the counter said no. I call the 800 number and navigate the voice mail service prompting. Finally get to talk to a human being. States it will cost $199 to set up a wireless network. Tell them it will include setting up the DSL modem. No problem they say. Ask if this will include trouble shooting computers that do not work well. No problem they say. Geek squad person state this will include setting up wireless printer. I did not ask for this but said fine I will take that too. Again explained they will have to set up the modem. Again told, no problem. I THEN ASKED IS THERE ANYTHING ELSE I NEED TO DO (see a pattern?) No I was told. Geek squad guy gets out here. States hooking up modem costs extra, troubleshooting costs extra, states hooking up wireless printer costs extra. SO WARNING BE AWARE OF THE GEEK SQUAD BAIT AND SWITCH. Then tries to hook up the wireless network. Line is not connected. Geek squad guy states, Did you call Verizon to see if the line is activated? I said no, Verizon people stated it would be activated by such and such a date. Geek Squad guy says, "Well Verizon says that but you have to check." I say "I asked people in your company several times is there anything I need to do and they said no." Does not address trouble shooting other computers. Just leaves and reschedules. Geek Squad guy number two comes out a few days later. Charges us more to set up the wireless printer and modem. Then states we don't need router, "but it will not be a hassle to return it." Messes up my wife's computer while installing the wireless network. States that he cannot trouble shoot why my computer is slow and why another computer's software is not working correctly. That we need to bring it into the store. Well it would have been nice if you had told us that sooner. Take the router back and get hassled by the Best Buy people. Went to Geek Squad desk. Stated that I wanted to talk to a manager, that I was tired of getting the run around. Asks what the problem is, told him just part of the story. The Geek Squad guy states, "we assume that you would know about the DSL line, the modem, etc, etc." I ask this idiot, "If I knew what I was doing WHY WOULD I BE HIRING YOU?" It is at this point I decide that I no longer want to do business with them. So bottom line, if you want attitude, the run around, and the bait and switch, feel free to call Geek Squad.

Good experience. Their price and punctual delivery are both very good.

We were at Best Buy to buy an over the range microwave. The cost was $200. It wasn't a big purchase, but we had 3 people helping us.

I talked to a store rep prior to my audio installation appointment and they said there would be only a basic labor charge if I purchased the installation kit, they showed me. After making the purchase and waiting a week to get in at a time open, the installers told me it was the wrong kit and they could not put in the deck as it was.

Dustin was professional and efficient. The half price special from Best Buy was great.

VERY PROMPT SERVICE. WORK DONE EXACTLY AS PROMISED. CALLED TO TELL US WORK WAS DONE EARLY. PULLED OUR CAR INTO THEIR BAY OVERNIGHT WHEN WE WEREN'T ABLE TO PICK IT UP BEFORE IT CLOSED. VERY FRIENDLY AND HELPFUL.

I ABSOLUTELY LOVE IT. THE INSTALLATION WENT VERY QUICKLY AND THEY DID A GOOD JOB.

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