Menards- Red Wing

My wife purchased a love seat (SKU# 273-5689). She doesn't buy a lot of furniture and was really excited to see it installed in our new Red Wing home. The couch came partially disassembled and still in the shipping wrapping paper, so we were able to wrestle it into the house together with a minimum of cursing and divorce threats. However, when we unwrapped it we found the manufacturer had not finished the assembly, leaving two of the holes for the feet undrilled and untapped. When I called the Red Wing Menards store to ask for a replacement and for the store to deliver the replacement so we'd have a chance at extracting the couch without damage, I was told I'd have to wait until tomorrow so the store manager could get clearance from the manufacturer to pay for hauling a replacement couch about 1/2 mile and returning the defective unit to the store. I'm sure from the store manager's position and marginal customer service attitude, I should care who pays for the replacement of the couch. From my perspective, I'd call this a major disconnect in the company's customer service claim, "First and foremost, Menards® has always been committed to providing high-quality Guest service . . . our service to our Guests is number one. Menards® does things right ? our strength and success can also be seen in the well-stocked and maintained stores, the lowest prices in town, and the way Guests are always treated like family in a local, hometown hardware store atmosphere." I am absolutely positive that the manager of my old hometown hardware store, Hardware Hank's in Little Canada, would have been embarrassed if one of his employees responded to a customer this way. Menards is a large, big box store in Red Wing and acts way too much like its neighbor across the street, Walmart. The cashiers are very friendly, but the floor workers are pretty arrogant and do their best to avoid eye contact with customers in case someone might want them to do something. In the last decade, I have spent more than $5,000 on home repair supplies with Menards and since late October I've spent slightly less than $2,000 with the Red Wing store, not counting this couch. We still travel back and forth from Red Wing to the Cities often and I can give my business to a St. Paul Menards, Home Depot, Lowes, Sears, Ace Hardware, or any number of small lumber and hardware stores. Now that I know how little my business is valued in Red Wing, I'll be using my local store for a lot fewer of my home repair supplies.

Menards – Red Wing has very helpful staffs in behalf of great deal of expert.