Majestic Companies

I went through the HSA Home Warranty Company to get my furnace fix as it kept turning off ever 15 minutes and then turning back on. They assigned my service request to Majestic. The company was very prompt in getting the appointment set up and came out on time. There rep Mike came out to fix the issue and said that my filter was dirty and this was causing the issue. He left and about an hour later I notice my furnace was having the same issue. I called back and they rescheduled Mike to come back out the next day. This time he said my A coil was dirty and I would have to call someone else to fix this. I asked him if they do not do this type of service and he said no. I call the main office and asked them if they do this service and they said they did. I told them what Mike had said that they did not do that service. At this point, the lady said she would talk to Mike and get back to me. As I was waiting I checked my furnace and realized that my furnace had no filter in it anymore and had been running for a full day. When the lady called back she said that Mike was new and didn't know they did that service. I told her that he had left the furnace without a filter in it and she said yes, he did that because the A coil was clogged. I told her that he didn't know it was clogged until he came out the second time and he removed the filter the day before that. They offered to come out to clean the A coil but it was going to be $200. I said at this point I am very unhappy with the service and the service guy not telling the whole story and didn't really want to give them any business. I told her that I would be leaving a review of my experience. She said she would tell the owner. The owner called me back and was very rude and said he had more money than me and would sue me if I left a bad review for him and hung up on me.

I hired this company to repair my refrigerator. The first time they sent a tech to my house to diagnose the problem, he was between one and two hours late (beyond the quoted range of time). The second time he came to my house to perform the repair he was four hours late. ( I was quoted between 11am and 2pm, and he came at 6pm). They also did not call me either time to tell me that the tech was running late. I had to call them and ask where he was both times. As far as the repair goes, I think he probably did an okay job - I have not seen anything wrong with it yet. I called the owner, Julie, to inform her that I was dissatisfied that her company wasted my time and I asked for a refund of the $100 trade call fee. Her reply was that those trade call fees are the "only way [they] make money," so she refused to refund it. Overall, I find that this company engages in poor business practices and was disrespectful of my time. I will not hire them again.