About us
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42 years of trusted experience
Emergency Services Offered
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YesEmergency Services
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Reviews
3.418 Reviews
Showing 1-18 of 18 reviews
Kristina H.
07/2017
insulation
+ -1 moreC rating for Responsiveness because they were quick to respond to initial call and were on time for first meeting. B for price because they worked well with my insurance company, but more calls to other businesses put them a little higher. I realize, though, that it was a liberal estimate to safe guard any problems. F for responsivness. Rep left meeting saying he'd be in touch, but we kept playing "phone tag" for the next couple of weeks. After 7 days, we final spoke on the phone--with him apologizing-- but again, he dropped off the face of the earth after saying he said he would send me floor samples, which he did not. After one week, I sent two text messages, to which he respondedek later saying he was no longer with the company. I waited one week to hear from anyone else from their office and didn't. After one week I called the office and was told that the two people I needed to talk to were on vacation. One of them called a week later and said he'd send me a link to a store they use for flooring. I waited another week and he sent nothing. So, I called the office and talked to the only responsible person there who told me that she was leaving! C rating for punctuality, only because the rep did show up on time for initial meeting. F for professionalism for above reasons. Also, the Rep was unprofessional--made negative comments about other customers. I received my deposit back immediately, but was told that adminstrative assistant--the only professional employee I had encountered--was leaving the business. Ironically named business.
Description of Work: Water damage to bathroom that needed new subfloor. Adjoining ceiling in dining room that was part of water damage.
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Carrol T.
07/2017
countertops
+ -1 moreIntegrity did a terrible job. The edging in one area came loose after one week. They came and repaired it. Now, four months later, the rest of the edging has come off. The corner edging is not flush with the rest of the edging, it sticks out. The seam on the top of the counter was not finished professionally. They absolutely refuse to repair these items and are extremely rude and awful to deal with. They had billed me for painting the back wall, for the sink reset and plumbing and for the dishwasher hookup, all of which they did not do. They had given me a partial credit for the sink & dishwasher reset but the credit was less $100. than it should have been. When I asked them to deduct the charges, for the painting, and the plumbing, they got very angry and said "We'll call it a wash" as if they were doing me a favor by deducting from the bill the amount they were charging for work they did not do. Do NOT use this company for any countertop installation or you will regret it. It has been a nightmare.
Description of Work: laminate kitchen countertop replaced
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$2,500
Dan S.
10/2015
drywall, flooring contractor
+ 0 moreMy insurance company recommended Integrity Restoration to fix some water damage. Very big mistake! When Integrity completed the job stating everything was taken care of the rooms still stunk like mold and wet carpet. I brought in a different restoration company and they found additional mold and issues Integrity didn't even look for. Integrity didn't take any drywall down in one room (the second company did and fond mold), they said the carpet was fine (the second company showed me where it was coming apart and all of the water stains), the dehumidifiers Integrity left kept shutting on its own leaving the room full of moisture (the second company measured a 60% moisture level when it should be around 30% this time of year), the cement was still at 99.9% moisture. The wall studs had mold on them, Integrity didn't even check. In addition to doing a poor job Integrity was very unprofessional as well. They didn't put up any plastic to protect the rest of the items in the room while they cleaned while the second company did. Integrity workers left their boots on without any covers dirtying our new carpet. Very unprofessional. Please for the sake of your and your family's health do not use Integrity Restoration to fix water / mold problems!
Description of Work: They were hired to dry out a wet bedroom and bathroom and clean up any and all mold.
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$1,100
Tabitha D.
06/2014
Great! The carpet was done very professional by Integrity's employees.
Description of Work: New Carpet & Carpet Cleaning
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Yes, I recommend this pro
$5,000
Tabitha D.
06/2014
Great! Owners are wonderful people. Their employees were all very hardworking and the project was completed very shortly.
Description of Work: Contents; Clean on site, Pack-out and store while repairs were done.
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Yes, I recommend this pro
$12,140
Hannah F.
06/2014
To clarify, I rent and friends of mine own this home. I have been the point person for repairs through Integrity and have experienced nothing but inconsistency, slow response, and low quality work. It has taken several years to get tornado damage repairs done, and done well. The only reason that the homeowners are going through Integrity is that Integrity has an agreement with the insurance company that has covered the tornado damage on their home. I finally got them to come and paint my deck two years ago, and the deck promptly chipped and peeled that same summer due to their choice of low quality paint and the lack of shade in that area. I have been consistent about calling, but feel strongly that my house has been put on the backburner due to the homeowners (my friends) being out of state. I would not recommend Integrity to anyone. The name is the cherry on top of the irony ice cream.
Description of Work: Integrity is the company that has helped repair my North Minneapolis home after it was damaged in 2011.
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Lauren M.
05/2014
remodeling
+ -1 moreOur insurance company hooked us up with Integrity to dry out our walls from ice dam damage. Our deductible was high so were trying to keep the cost low (ie if possible, not tear out our whole kitchen to dry the walls). Integrity sent person #1 they assessed the situation and said they could dry the wall without tearing anything out. they sprayed a mold inhibitor, poked lots of holes in the walls and set up giant fans and dehumidifiers in the kitchen and the basement. a few days later, person #2 came out, took away the basement stuff, and left the kitchen stuff as the walls were still not dry. Then a few days later person #3 came out, looked at it and told us he would have gone about drying the walls differently, as it had now been about a week and they still weren't dry. He was very responsive and came back each day over the next few days to check on it and try different things (more holes in the walls, additional fans, etc). We were getting increasingly frustrated with no progress, so we decided to stop using integrity and get a different company. Person #3 comes back to remove the equipment and declares that our walls are in fact dry anyways, so it worked. Well, we still had new company come out to look at it, and when they tested the walls they were not in fact dry. They went through the process of dismantling the kitchen and when we got to the walls there was already mold growing, so the walls were definitely not dry as person #3 had told us. So we are glad we went with someone else in the end, but it cost us time and money. On the pricing, Integrity did not charge us for all of the days the fans were used due to the differing opinions we were getting about the drying process. However, when we looked over the detailed invoice from our insurance company they did manage to charge us some extraneous fees for hauling away stuff that they never hauled away, and then did end up removing the fees.
Description of Work: Tried to dry out walls from ice dam damage
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$1,200
Mary T.
03/2014
replacement windows
+ -1 moreIntegrity Restoration is one of the few companies I trust. They also installed a new deck. I had seepage in my home and my insurance company used them to repair damages, install a new kitchen floor, new carpeting, drywall, and painting.
Description of Work: Installed three windows.
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Yes, I recommend this pro
$5,000
SHARON T.
01/2014
roofing
+ -1 moreThey went out of their way to help us and we've decided to use them. The will start working in the spring.
Description of Work: Integrity Restoration gave us an estimate to put a new roof in our house.
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Yes, I recommend this pro
Brenda M.
12/2013
We would NEVER EVER recommend this company to anyone. We were told by the last two project managers that we are one of several such families dissatisfied with Integrity's work and ethics. We wonder how Roger lives with himself!
Description of Work: We employed Integrity Restoration January 21, 2013 following a house fire on October 19, 2012. We were never given a scope of work to be done. Delays were blamed on the insurance adjuster when in reality it was not the adjuster's fault. The owner, Roger Dowell, refused to return our calls. Workmanship regarding carpentry, flooring, painting: paint touch-ups are numerous and clearly show up in each instance as scuff marks on the walls of each room, flooring transitions were not completed until Nov. 7, 2013, the one carpenter who replaced some of the windows also replaced the siding around those windows but since he was fired, the owner refused to replace the siding around the remaining windows they replaced, nearly all trim work cut inaccurately and putty used to fill in the spaces, closet door in one bedroom was reset twice and was not fixed until 10 months later (first it fell off the track, then it was so crooked it couldn’t be shut), the laundry room door was hung with the wrong swing twice and now it is hinge-bound and the company representative states it is “from the air in the laundry room pushing the door out”-we know better, the kitchen cupboards were hung off center and when they rehung them they damaged the crown molding and we waited for that piece to be replaced for four weeks, they drilled the holes for four of the cupboard doors in the wrong spot and it was 10 weeks before they fixed this (took 2 wks. to order them so that was not the delay); because they allowed water and snow to come through the roof, the water ran through our bedroom floor, into the basement and mold grew (we have been here 26 years and NEVER have had any moisture problems) and Roger said it was fixed. To avoid responsibility they claimed it was from an old front step-again, NEVER had this issue in 26 years. There are so many more issues that it would take pages to address them all. The biggest issue we have had with this company is that Roger, the owner, refused to address issues with us and no one gave us a clear answer (office manager, project manager) as they always deferred to the owner. Roger did not respond to our messages. Roger promised us that we would be in the house by June 1, 2013. During the spring months we heard Roger tell us three times “I’ve been in business for 30 years…you’ll be happy with our work when we are done…” We could see that the work was not going to be done in time for a final move-in inspection and gave Roger five opportunities to change the move in date. We were not able to move in until June 14th, as the house was not ready. It still was not painted, flooring was not completed, we had to hang our clothing in the garage, and the kitchen was not completed. Roger had “the girls” -his words- clean the house before we moved in. When we got there, we found construction dust was still present on the closet doors, in the closets, carpet threads were present on the carpeting, and windows were streaked. When Roger, the owner, came to look at the house a few days later he stated, “The girls usually do a better job than this”-this was stated without us even saying anything about it. He also said, “This work is embarrassing” regarding the workmanship. That was the last time he communicated with us. As a result of them not completing the work (and constantly blaming the insurance adjuster with AllState who points the finger back at Integrity), we had to live in our house without ever knowing what day or time someone might arrive to work on the house. We asked repeatedly for a calendar/work plan/completion date and Roger refused to respond. When we talked to the project manager, his stock reply was, “I’ll have to talk with Roger” (the owner) and that always delayed any type of further response by the project manager by 4-7 days. Then we still wouldn't have an answer. We have documented our communication dates and specifics but so far Roger, the owner, has been unresponsive. We are not happy with the work that was promised and there was a clear lack of "integrity" or at least an honest commitment to complete the work well with a completion date. We hired Integrity in Jan. 2013 after delays unrelated to this complaint. We moved in again mid-June and the work was not completed to our satisfaction, but when they left our home for the last time on Nov. 7, 2013, we told the project manager we would only sign off on their work by meeting with the owner. We then received a bill from Integrity stating we had held onto a check for them from the insurance company. The insurance company made checks for the repair to the mortgage company and us jointly. We never received such a check as Integrity claimed and our insurance adjuster confirms this fact. Integrity has not communicated with us since.
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Mark G.
12/2013
flooring contractor
+ -1 morethey were very quick in getting to our house and cleaning up the "black water" from our sewer backup. it probably took them 4 hours and left everything in as good order as could be expected. Chris Miller, our project manager, came out the next day and went through what was going to have to be restored and coordinated everything with our insurance company. The carpenter that replaced our damaged custom woodwork did a fantastic job, you could not tell what was original and what was new. The painter match our pickling perfectly. All the work was done with little if any impact to us. They did things quickly and professionally. We had issues with our insurance company on how much they were going to pay to replace all of our basement carpeting. Chris coordinated everything and was able to get us an equitable settlement and we are very happy with the replacement carpeting. The installers did a great job and were done in a day and a half. throughout the entire process, everyone we dealt with at Integrity Restoration were professional, especially the initial cleanup crew who help us come to terms with the fact our basement family room was going to be torn up just before Christmas. When they left we knew getting things back to normal was going to be a hassle, but they were going to mitigate that hassle as much as possible. I write this 1 year from the actual backup and i am still very pleased with the work Integrity did. We highly recommend them!
Description of Work: Cleaned up after a sewar backup, restored damaged structures and installed carpeting
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Yes, I recommend this pro
$8,000
charles D.
01/2013
I found Integrity very reliable and diligent in the repair work and in dealing with the insurance company. Work was done in a quality fashion and they were responsive to our needs.
Description of Work: Finished baseement repair due to backed up drain.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$10,000
Mary T.
09/2012
drywall
+ -1 moreIntegrity Construction was here every weekday for 30 days. The workers were friendly, answered my questions, and I felt very comfortable with their demeanor and presence. I had no problem having phone calls returned from the home office. I was so pleased with their work that I employed them on my own to replace my deck, install carpeting in my basement family room and first floor family room, painting the master bedroom, and replacing three second floor windows. Integrity Construction is only one of only three companys I trust to work on my home. I highly recommend Integrity Construction.
Description of Work: Due to a frayed main floor washing machine hose which burst while I was home causing $10,000 worth of damage in only five minutes, my insurance company employed Integrity Construction to replace my kitchen and laundry room floors, drywall and carpet one basement room, and painting of that room and the laundry room.
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Yes, I recommend this pro
$10,000
Mary T.
09/2012
replacement windows
+ -1 moreDue to a now out of business window company, I turned to Integrity Construction to get the job done right after my homeowners insurance company contracted them to repair water damage. The previous company's sales consultant did not even know that windows have to meet code to pass inspection! The inept consultant had winows installed that only opened 18 inches, not 21 inches. Being a new homeowner, I did not know this. The window manufacturer could do nothing to correct. Integrity's sales consultant saved me approximately $1,000 by suggesting a less expensive way of installing one window in the master bedroom. These three second floor windows were installed to meet code and I've never had a problem. The only thing I wished I had done was to work with them on getting the window frame's paint in the master bedroom to more closely match the others. Integrity Construction is only one of only three companys I trust to work on my home.
Description of Work: Integrity Construction installed three second floor casement windows.
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Yes, I recommend this pro
$5,000
Cheryl M.
03/2012
carpet cleaners, remodeling
+ 0 moreunknown
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Yes, I recommend this pro
Chris C.
01/2010
roofing
+ -1 moreI found them to be responsive, upfront and honest. They were prompt with phone calls and very communicable. In one situation while we were gone, something fell through our screen and scratched our window. We called the company about it and they didn't offer us any grief about the situation. We would consider using this company again in the future.
Description of Work: Our roof experienced hail damage and we hired this company to replace it with a new one.
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Yes, I recommend this pro
Bob C.
01/2007
They did a fair job, but didn't seem highly experienced. They had to replace our whole shower and put in ceramic tile. Within a year, the grout was coming out and they had to come out to fix it (upon my insistence). They did not charge me for this. I was upset that the mold remediation sub-contractor damaged a window that had to be replaced as a result. Moreover, they had to jackhammer (which as you can imagine makes a lot of dust) and they failed to close off the area before they did this, which caused dust to go over the entire house. All of this leads me to believe that they weren't as experienced and they should have been. The company and technicians were apologetic. Keep in mind, I have not had any work like this done before, so I am no expert, but these are my observations.
Description of Work: They came and repaired the water damage in our downstairs bathroom caused by a leak.
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DAVID & NORA P.
09/2005
THIS COMPANY PICKED ALL THE "SUB" WORK TO BE DONE FOR REBUILD OF VARIOUS PARTS OF OUR HOME AFTER A FIRE. THEY PICKED THE WORST ONES THEY COULD HAVE!! THEY OVERPROMISED EVERYTHING TO US AND DID NOT DELIVER. WE HAD TO HAVE MUCH OF THEIR WORK REDONE BY OTHER CONTRACTORS WE HIRED OURSELVES. IT WAS A BAD EXPERIENCE AND EXTREMELY EXPENSIVE.
Description of Work: HAD A FIRE AND HIRED THIS COMPANY TO RESTORE THE HOME TO ORIGINAL CONDITION.
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Yes, I recommend this pro
Contact information
6360 Sunfish Lake Ct NW, Ramsey, MN 55303
www.integrityrestore.comService hours
Sunday:
12:00 AM - 12:00 AMMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
12:00 AM - 12:00 AMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Roofing,
General Remodeling,
Flooring Sales and Installation,
Drywall,
Insulation,
Countertops and Backsplashes,
Carpet Cleaning,
Biohazard Remediation,
Mold Testing & Remediation,
Water & Smoke Damage
FAQ
Integrity Restoration is currently rated 3.4 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 12:00 AM - 12:00 AM
Integrity Restoration accepts the following forms of payment: Check,MasterCard
No, Integrity Restoration does not offer free project estimates.
No, Integrity Restoration does not offer eco-friendly accreditations.
No, Integrity Restoration does not offer a senior discount.
Yes, Integrity Restoration offers emergency services.
Yes, Integrity Restoration offers warranties.
Integrity Restoration offers the following services: Fire, Water and Storm Damage Restoration. Full Service Insurance Repair Specialists. 24-Hour Emergency Services.
Contact information
6360 Sunfish Lake Ct NW, Ramsey, MN 55303
www.integrityrestore.comService hours
Sunday:
12:00 AM - 12:00 AMMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
12:00 AM - 12:00 AM