Very well. One pump did not provide enough be pressure. The issue was quickly resolved at no additional cost
Description of Work: I had both pumps in hot tub replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Rick S.
12/2017
5.0
pool cleaners
 + -1 more
Great service
Description of Work: Replace motors on hot tub
Rating Category
Rating out of 5
Yes, I recommend this pro
Charles S.
05/2017
5.0
pool cleaners
 + -1 more
Once parts arrived was available to install. Did a great job.
Description of Work: Control box on hot tub failed and heater also. Ordered a new ones. Had to put small heater inside waiting for parts to arrive. Needed 2 service calls.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Todd W.
12/2016
5.0
pool cleaners
 + -1 more
Service was done for my elderly parents. Great service and friendly tech. He fixed and modified the tub in order to use less expensive parts....instead of just replacing things. Overall it was a great experience and my parents are very happy.
Description of Work: Whirlpool tub was not working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Matthew G.
11/2016
5.0
pool cleaners
 + -1 more
Great! They came out at the very beginning of their projected window and fixed it really quickly! The tub needed a part and they miraculously had it! The tub was in the dysfunctional state for years and several other services had given up or become unreachable after coming out. These guys are great! They should come up on the category search more easily. I would like to see them in the first page, but they do not come up at all in the category search. If you want people to like Angie's List better, contact this provider and help them with their search-ability! Google found their native sites and on your site better than your search. (The picture of the tub shows it a little soiled, that is on us not the service people.)
Description of Work: I have an older spa/tub and the electronic control panel was not working. I lost use of temperature selection and one of the boost pumps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Matthew G.
11/2016
5.0
pool cleaners
 + -1 more
Amazingly! They had the part against all odds and I have confidence in their service in the future.
Description of Work: broken controller board in my spa-tub
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
DIRK & LORI H.
11/2016
5.0
pool cleaners
 + -1 more
He got the hot tub temporarily working again after a diagnostic visit. He provided a couple of repair options, ordered replacement parts, and returned a couple weeks later to complete the repair. Additionally, at our request, he and his employee spent time reviewing every spa chemical we had on hand and providing instructions on how to better care for the water. This is the second major repair we hired Paul and his company to complete. His prices are reasonable, he is very knowledgeable, and they provide good customer service. Our experience was much better than when we hired other, larger companies that often required several trips, cost more, and provided more limited repair options.
Description of Work: Our hot tub heater stopped working properly (overheating).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Steve F.
07/2015
3.0
pool cleaners
 + -1 more
I noticed the high grades for this provider and contacted them by their web site and by leaving a voicemail. Unfortunately, after waiting several days, I still had not received a response. Despite this fact, an F seems like too negative of a grade for not returning a call or message, so I've posted a C,
Description of Work: I did not receive a response from the provider.
Rating Category
Rating out of 5
responsiveness
3.0
Yes, I recommend this pro
Tonna C.
01/2015
5.0
pool cleaners
 + -1 more
Paul is excellent. He was very timely in his response. Even though we live quite a distance, he was willing to work out a time to do our repairs. I have not been happy with a different service provider that was recommended by Americ and had consequently delayed for nearly a year getting our steam shower repaired. Paul was punctual and quick once here. Unlike the usual plumbing job where I have to clean up after they leave, Paul was very tidy. I am quite happy to have found Paul. He is excellent. I would recommend his service to anyone.
Description of Work: Replaced two heating elements in our Americ steam shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Mary J.
08/2014
5.0
pool cleaners
 + -1 more
Paul with Pool and Spa Patrol provides fantastic service! He is experienced and has helped us several times in a pinch with short notice work. He also helped transfer knowledge of pool basics to help us reduce our costs by doing things on our own. I highly recommend Paul's company.
Description of Work: Pool opening, repair, and maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Connie D.
06/2014
5.0
pool cleaners
 + -1 more
Called Paul about a leaky valve on our pool filter. He came out right away to take a look so he could order the right part. In less than a week he was back and installed the new valve. He was courteous, prompt, knowledgable, professional and reasonable. Highly recommend him.
Description of Work: Replaced leaky valve on pool filter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Charles O.
02/2014
5.0
pool cleaners
 + -1 more
Paul is very knowledgable, professional and reasonably priced.
Description of Work: I purchased a house with a hot tub, and he got me everything I needed and gave me a tutorial on maintenance. I would not hesitate to recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Hanne H.
07/2012
5.0
pool cleaners
 + -1 more
Wonderful!
Description of Work: My husband & I hired Paul Webb of Pool & Spa Patrol to service our spa in our new home in Prior Lake. He has been wonderful to work with thus far as he is very knowledgable & has a great reputation in the pool & spa industry. He has provided us with prompt service, is reasonably priced & has gone above & beyond to provide personal service to us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Tom M.
11/2007
5.0
pool cleaners
 + -1 more
He was very reasonable with his prices and was able to explain the specific problems with my existing pump. He had the spa fixed that day. He was fast and efficient. Other companies didn't even get back to me the same day. He seemed very honest and forthright.
Description of Work: I called Paul told him my spa had shut down. He came out right away that day and he replaced my 4 HP 2 speed pump that had gone bad.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Home inspection
FAQ
POOL & SPA PATROL LLC is currently rated 5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
POOL & SPA PATROL LLC accepts the following forms of payment: Check
No, POOL & SPA PATROL LLC does not offer free project estimates.
No, POOL & SPA PATROL LLC does not offer eco-friendly accreditations.
No, POOL & SPA PATROL LLC does not offer a senior discount.
No, POOL & SPA PATROL LLC does not offer emergency services.
No, POOL & SPA PATROL LLC does not offer warranties.
POOL & SPA PATROL LLC offers the following services: SERVICE, REPAIR AND MAINTENANCE OF HOT TUBS, SWIMMING POOLS, SPAS, SAUNAS, STEAM ROOMS, SHOWERS & WHIRLPOOL BATHS, SALES AND INSTALLATION OF PARTS, CHEMICALS, EQUIPMENT & CONSULTING SERVICES.