INTEGRA TELECOM

Install was tedious. Tech had trouble locating inbound line. Billing was frustrating as I did not receive my first bill, but then showed overdue on my second... didn't hit 30 days, so no harm no foul, but frustrating...

We have been using them since ten years. We have almost no problem with the internet service. They are not cheap but they are good.

Integra has been providing me the most reliable internet service I have ever had. Service speeds are consistent and the service has always been up.

.

We have little choice of providers here in Prior Lake...neither Mediacom or Integra are quality services in my mind. We moved to Integra having been so unhappy with Mediacom services and pricing....unfortunately the quality of the equipment of Integra is worse...in the first 2 months we had almost constant pixillation of our video, the DVR is terrible...I LOVED TIVO and this has absolutely no comparison to the ease of use of TIVO...SO sad we moved, but again, there is essentially a duopololy here in Prior Lake.

Requesting the service was a breeze. A phone call into integra and they explained the services, installation, and answered any questions I had. I should mention that I was moving from a mxxxxxcom tv/internet to integra and actually require a high level of service due to the nature of my work. I really appreciated how the sales person was local and used the service as well. She gave me her direct number in case I had any further questions and gave me the install date. The install date came and as expected, the installer called prior to arriving, on time. Once here he explained what he was going to do and did it. He was neat, professional and knowledgable. I was completely impressed with how everything looked when complete. Wires were secure, devices were labelled, etc. This is how I remember telecom used to be. My internet was out for perhaps 10 seconds tops as he switched my feed from mxxxxxcom to integra. The people on the other end of a skype conversation did not even notice. The internet is fast and stable, i'm good. The TV worked fine as well.

We had Integra for phone service since the late 1990's, and switched from DirecTV to Integra for TV service once Integra started offering the Triple Play (TV/Internet/Phone) package a while back. We have also had the Integra DSL for internet for years. We have been very pleased with Integra! The service basically never goes out. And the couple times it has over the years we got a email telling us it would be out for like 20 minutes for system upgrades - so they even warned us. But this has only been a couple times over many years. We get the 30Mb DSL for internet and I measure it right at 30-31Mb via speedtest.net. And the nice thing is that the speed never drops off like cable - it is not shared so I always get the full speed. We can watch Netflix streaming and Amazon streaming and get HD with no drops outs ever in the picture so the internet speed is great. TV has been great too - very clear HD stations. I was skeptical since they use wireless boxes for some of your TV's since they can only hard wire a couple of them, but the wireless boxes have been problem free, other than having to reboot them a couple times a year. So we have been very pleased with Integra overall. They have an office in Prior Lake and you can call or stop in and talk to real people that treat you well. I also don't miss the DirecTV that would go out whenever there was weather issues. Update Feb 2014: they just added 15 new HD channels, and at this point are by far the best choice for this area (Prior Lake / Savage).

Great success on this transition from my cable company, which for years promised high speed internet, and did not provide consistent and reliable service. I have had many disruptions over the years with cable, and we needed a better option for TV and Internet. Integra Internet promises up to speeds of 30mbs, and so far, we range with Integra around 29 to 30. I did see a degradation to 5mps on saturday, May 4, and with tech support, we concluded that one our wireless devices was bad. With the team's support at the office, I was able to quickly swap this device out, and found success of 28, 27 mbs every day since. The team indicated that they are making a big upgrade to the internet connections for customers this week, and we will see some spiking, but they are working and repairing the issue. The communication from Integra is fantastic, the team is wonderful, and I am grateful to have them as my ISP. ABOUT MY PAST CABLE COMPANY: I would like to take back the years I spent struggling with my other cable company, as I have spent far too many saturday's or evenings, waiting for a technician or a reboot on a cheap and outdated modem. The promise from our cable company in prior lake(mediacom) was 20mbs, and we usually ran close to that when the technicians would come out, but it would degrade to around 5mps. The result was another technician would come out to prioritize our signal, and then come out again to fix it in the future. Integra is priced fairly, and will provide the value that you are paying for. They are actually cheaper than cable. Do yourself a favor, and buy the whole house DVR, and get the DSL package they offer for $99 a month. You will not regret the hassle of returning cable equipment and setting up time for install. Integra is world's above cable in technical ability to provide the service they promise. Customer service is wonderful, and chatting with them online was like talking with a girlfriend. I hope that you can find the time to make the switch.

We've had some outages lately and one was for the internet and one was for the phone, but it only took about an hour for them to fix it. I don't really have much choices as far as DSL versus cable and there might be better deals out there, but I think their prices are pretty good. They give me what I'm paying for and I've never had any problems with them.

Integra is very reliable in customer service and internet. Their customer service is easily accessible, rapid, and knowledgeable. I use internet for work out of my home and I couldn't be more happy with their service.