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AMERICAN GLASS & MIRROR

Windows, Glass and Mirrors, Auto Glass

About us

Established in 1984. Over the course of the past 30 years, American Glass & Mirror has grown from a two-person out-of-home operation into one of the most respected names in glass installation and replacement in the Twin Cities. Along with our reputation for excellence, our range of services has also expanded greatly over this period, and now includes everything from providing eloquent heavy-glass shower doors to mobile auto glass service to innovative and earth-friendly window restoration for clouded insulated units. Our wide-range of services and abundant knowledge make us bona fide glass experts and the most-reliable company for all of your glass needs.

Business highlights

40 years of trusted experience

Services we offer

Auto Glass Replacement & Repair, Custom Frameless Shower Enclosures, Framed Showers, Insulated Glass Replacement & Repair, Mirrors, Patio Doors, Glass Shelves & Table Tops, Plate Glass, Pattern Glass, Commercial Glass, Sandblasting

Services we don't offer

New Windows, Window Screens, Window Tinting

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

5.017 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
6%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
4.8
punctuality
4.9
Showing 1-17 of 17 reviews

Robert H.
12/2015
5.0
glass repair, replacement windows
  + 0 more
American Glass & Mirror had replaced a couple of windows for us previously and did a great job. The latest 3 windows were part of the requirement for the sale of the house. The house sold before the window replacement took place; therefore, I am not able to provide input on the level of satisfaction for this replacement. The only downside to window replacement is the extended period of time to get the replacement glass from their source. The windows appear to be standard window sizes so I am surprised that it takes more than a month to get the double pane glass sections to fit the windows.
Description of Work: Replaced windows with broken seals.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from AMERICAN GLASS & MIRROR
Happy to hear you've escaped Minnesota for warmer climes! Also, happy to read your kind words about us! I'm sorry about the extended lead times. Unfortunately, it's an industry wide problem at the moment. Orders to suppliers are backed up and it's been hurting our turn around time. All the insulated units are custom made to size, so windows with common dimensions take just as long to get as the oddballs. Thanks again for sharing your feedback and enjoy your new home!

Erin A.
11/2015
5.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: Window glass has a flaw, but they immediately ordered a new one with no trouble.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Response from AMERICAN GLASS & MIRROR
Thanks for the review, [Member Name Removed]. I want to apologize again for the flaw in your window, but I'm glad we were able to fix that for you promptly. Please let us know if we can be of service in the future!

Michele E.
11/2015
5.0
replacement windows
  + -1 more
The order was handled rapidly and the installation was set up for one week later. The workmen were on time, considerate to our home, and made every effort to provide the best possible service. I would definitely use American Glass and Mirror again.
Description of Work: The provider took down the old bathroom mirror and installed a new mirror.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$241

Response from AMERICAN GLASS & MIRROR
We appreciate the thoughtful review, [Member name removed]. Happy to hear you would use us again!

Rohit M.
10/2015
2.0
glass repair, replacement windows
  + 0 more
Called for estimate to replace 6 window panes (Insulated glass units). There estimate was $600 of the fair market rate of $ 1100. The part cost in itself was quoted with substantial markup and then labor cost on top of it. Like a 150$ glass from manufacturer (10 sqft) was quoted at $350 + Labor. Beware and shop around if you do not have money stashed in the pillows. When asked why so much different i was "very politely told", we do the "business" a bit differently!!
Description of Work: Provided Estimate and wasted time

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$1,800

Response from AMERICAN GLASS & MIRROR
Hello [Member name removed]-- I'm sorry you were unsatisfied with the pricing you were given over the phone. I checked with my office staff and they informed me that you wanted glass from a specific manufacturer, one that we do not typically use, and therefore were unable to offer our most competitive pricing with. That said, we completely understand customers shopping around and using the company that they believe to be the best fit for them, whether that be based on price, or reputation and service.

Rebecca N.
09/2015
5.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: We had shattered glass replaced in our sliding door. He was very professional and did a great job. He cleaned up every bit of glass too. Very impressed. Every conversation we had with them was super helpful and they responded within a day. Would definitely work with them again!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$689

Response from AMERICAN GLASS & MIRROR
Thanks for taking time out of your day to share some kind words, [removed member name]! We appreciate the business and the sentiments!

Brian P.
07/2015
5.0
glass repair, replacement windows
  + 0 more
I picked out the door in their Hopkins showroom. Their price was inline with everyone else. They came out and measured and a few weeks later came out and installed the door.
Description of Work: They installed a frameless glass shower door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from AMERICAN GLASS & MIRROR
We're happy to hear you're pleased with your shower! Thanks again for using our company and please let us know if we can work together in the future.

BRADLEY E.
06/2015
5.0
glass repair, replacement windows
  + 0 more
Went great, gave dimensions over the phone and 2 weeks later I got a call my shelves were done. they looked great!
Description of Work: Custom made 2 glass shelves.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from AMERICAN GLASS & MIRROR
We appreciate you taking time to share your experience with us. Happy to hear the shelves worked out! It sounds like we could have done a little better with our responsiveness. Any input into how we might provide better service to you in the future would be valued. Thanks again!

Kristin C.
06/2015
5.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: American Glass and Mirror replaced 2 windows in my home. One window was being stubborn so the tech needed to use his experience and knowledge to get the window out without shattering the window. He was great and friendly. The windows look great. I couldn't be happier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from AMERICAN GLASS & MIRROR
Thanks for the kind words, [Member Name Removed]! We're glad you're happy with your windows!

Ruth Ann .
01/2014
5.0
replacement windows
  + -1 more
Didn't charge because could not provide a permanent fix. Appreciated the honestly.
Description of Work: Caulked a window sash. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert B.
01/2014
5.0
glass repair
  + -1 more
Custom cut and installed mirror over 5 foot vanity, with holes cut for sconces. 1/4 54-13/16 X 43-3/16 1/4 CLEARMIRROR INSTALLED DRILLEDHOLE 2"-4"
Description of Work: I used AMERICAN GLASS AND MIRROR

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from AMERICAN GLASS & MIRROR
Thanks for the feedback, [member name removed]! We're happy the mirror worked out for you.

Deborah M.
10/2012
5.0
glass repair
  + -1 more
The estimator came on time, and he was able to give me an estimate while he was still at my house. The installer came on time and performed the work in less than the estimated time. We were pleased with the cost and the quality of the work performed. I would recommend this company to others in need of similar work.
Description of Work: Our house was built in 1999 and some of the seals on the vinyl windows had failed. There was condensation between the two panes of glass on five of our windows. I called American Glass and had them come out to perform an estimate to replace the affected glass. They were able to give me an estimate on the spot, so I could make an immediate decision. They ordered the glass and called me to schedule the install as soon as it arrived (approximately two weeks). The technician came on time and replaced the glass in less than the estimated time. My husband and I were very happy with the cost and the quality of the work. I paid the standard 50% down and 50% at completion for this project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Kathy C.
08/2012
5.0
replacement windows
  + -1 more
They were phenomenal. I was recommended to this company by Polzine Glass and couldn't have been more happier! Within hours of calling Becky at American Glass & Mirror, the owner (Guy) was out to take measurements on a very time sensitive window replacement issue on a late Friday afternoon. Thanks to his quick, and outstanding customer service we were able to have the work completed before our showing deadline. He was a very kind and professional person. The work was done beautifully! It looked new and at a very good price. They beat others prices and I couldn't more happy with the work. They had to special order and everything was done quickly. We would definitely use them again and recommend them.
Description of Work: They came out to replace a side window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lee F.
06/2011
5.0
replacement windows
  + -1 more
Window was fogging up and had a small crack in corner. Called them and they came out promptly and gave estimate and once approved, ordered the window that day and set up appt to come and put window in. Day of installation, they were prompt and fixed window to my complete satisfaction.
Description of Work: replaced dual paned window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gina K.
05/2011
5.0
replacement windows
  + -1 more
This project went well. The price of replacing the glass was considerably less than replacing the entire window and it looks good.
Description of Work: They replaced the fogged insulated glass in one of our windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Jeannie W.
02/2011
5.0
auto glass
  + -1 more
I needed two pieces of glass cut to an exact size. I called around and asked for prices and was told "this job is too small for us". American Glass & Mirror was very accommodating saying "No job is too small for us." I went in early afternoon that same day, placed my order and was called later that afternoon saying it was ready for pick up. Now, if they give service like that, just think what they can do for you no matter what you need. I am planning to use them again within the next week or two for more glass tops.
Description of Work: Cut glass for top of nightstands.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

SUSAN M.
08/2006
5.0
auto glass
  + -1 more
It is a pleasure speaking with the people that answer the phone and schedule the work. They billed my insurance directly.
Description of Work: I called to have my windshield replaced but could not be present. I left my vehicle in the driveway and the work was done when promised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NANCY J.
08/2001
5.0
auto glass
  + -1 more
THE BILLING WENT DIRECTLY TO MY AUTO INSURANCE COMPANY.... SO ALTHOUGH I DON'T KNOW THE AMOUNT CHARGED, NOT NEEDING TO BE INVOLVED IN THE BILLING LEADS ME TO GRADE IT A FOR PRICE.
Description of Work: REPLACED WINDSHIELD.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    PO Box 542, Prior Lake, MN 55372

    www.americanglassandmirror.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Glass and Mirrors,
    Auto Glass

    FAQ

    AMERICAN GLASS & MIRROR is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    AMERICAN GLASS & MIRROR accepts the following forms of payment: Check,MasterCard,Visa
    Yes, AMERICAN GLASS & MIRROR offers free project estimates.
    No, AMERICAN GLASS & MIRROR does not offer eco-friendly accreditations.
    No, AMERICAN GLASS & MIRROR does not offer a senior discount.
    No, AMERICAN GLASS & MIRROR does not offer emergency services.
    No, AMERICAN GLASS & MIRROR does not offer warranties.
    AMERICAN GLASS & MIRROR offers the following services: Auto Glass Replacement & Repair, Custom Frameless Shower Enclosures, Framed Showers, Insulated Glass Replacement & Repair, Mirrors, Patio Doors, Glass Shelves & Table Tops, Plate Glass, Pattern Glass, Commercial Glass, Sandblasting
    New Windows, Window Screens, Window Tinting

    Contact information

    PO Box 542, Prior Lake, MN 55372

    www.americanglassandmirror.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed