Roto-Rooter Plumbing & Water Cleanup

LARRY ALSO GAVE US A QUICK EXPLANATION OF HOW OUR DRAIN SYSTEM WORKS AND WHERE EVERYTHING CONNECTS. VERY HELPFUL IF FUTURE PROBLEMS SHOULD ARISE.

UPSIDE: DENNIS WAS VERY THOROUGH AND KNEW WHAT HE WAS DOING. ALSO VERY FRIENDLY AND PERSONABLE, ESPECIALLY FOR 10:30PM ON A SATURDAY NIGHT. DOWNSIDE: PROMISED TO HAVE THE ROTO-ROOTER CAMERA (FOR SCOPING THE MAIN LINE) CALL TO SCHEDULE A FOLLOW-UP APPOINTMENT, BUT FOLLOW UP CALL NEVER CAME.

THERE'S A SENIOR DISCOUNT - EVEN THOUGHT I COULDN'T TAKE ADVANTAGE OF IT. :)

THEY DID SUCH A PROFESSIONAL JOB. I WAS SO IMPRESSED.

JIM WAS AN OUTSTANDING PLUMBER. I WILL DEFINITELY ASK FOR HIM AGAIN IN THE FUTURE. HE WAS EXTREMELY DILIGENT, TAKING THE TIME TO SEARCH FOR A STRANGE FAUCET PART. HE WAS THOROUGH AND PROFESSIONAL!

DAVE DID AN OUTSTANDING JOB. HE CLEANED THE EQUIPMENT BEFORE HAULING IT INTO MY HOUSE AND PREPARED THE AREA AROUND THE DRAIN AS WELL. HE WAS THOROUGH AND VERY PROFESSIONAL.

KEITH WAS FRIENDLY AND EXPLAINED WHY THE PROBLEM HAD OCCURRED AND WHAT WOULD NEED TO TAKE PLACE TO RESOLVE THE PROBLEM. HE SAID IT WOULD COST $155 TO SNAKE THE MAIN STACK FROM THE BASEMENT OUT TO THE STREET. AFTER THE MAIN STACK HAD BEEN SNAKED, KEITH SAID THERE WAS ANOTHER PROBLEM. WHEN IT CAME TIME TO PAY, KEITH WAS NOT VERY ACCEPTING OF THE COUPON I HAD PRINTED FROM THE ANGIE'S LIST WEB SITE. I TOLD KEITH I HAD INFORMED THE SCHEDULER THAT I WAS AN ANGIE'S LIST MEMBER AND THAT I HAD A COUPON. HE SAID IT WOULD NOT BE A PROBLEM TO USE THE COUPON. KEITH CONTINUED TO CAST DOUBT ON THE LEGITIMACY OF MY COUPON BUT RELUCTANTLY ACCEPTED IT ANYWAY!!

TONY WAS VERY HELPFUL AND HAD GOOD INFORMATION ON THE TOILET WE HAD PICKED OUT.

SUGGESTED WE WOULD SAVE MONEY IF WE SUPPLIED THE PARTS, WHICH WE DID. HE SUPPLIED THE LIST AND WE PICKED THEM UP.

IN REGARD TO PUNCTUALITY: THE DISPATCHER SAID THEY WOULD COME BETWEEN 9 AND 11:30 AM. HE CALLED AT 11:30 TO SAY A TECHNICIAN WAS AVAILABLE, AND HE CAME ABOUT AN HOUR LATER.

I WASN'T VERY HAPPY BECAUSE HE ASKED ME IF I WANTED TO HAVE ANOTHER LINE THAT GOES FROM FLOOR DRAIN TO MAIN LINE. AT THAT TIME, I TOLD HIM THAT IT WAS A GOOD IDEA. IT WAS $160 AND IT WAS A 10 FOOT LINE AND I FELT LIKE I WAS TAKEN. IT WAS TWICE AS MUCH AND IT WASN'T ENTIRELY NECESSARY. HE SHOULD HAVE TOLD ME THAT I DIDN'T NEED TO HAVE IT INSTALLED.

I SCHEDULED THE WORK ON-LINE. AN APPOINTMENT WAS AVAILABLE RIGHT AWAY. THEY DID SEND A PERSON WHO ONLY CLEANS DRAINS INSTEAD OF A PLUMBER, BUT A PLUMBER WAS HERE SHORTLY AFTER THE MIX UP. THERE IS A 6 MONTH GUARANTEE ON THE LABOR. I HAD FORGOTTEN TO GIVE THE PLUMBER MY ANGIE''S LIST COUPON. I CALLED THE SAME DAY AND THEY HAD ME MAIL IT TO SOMEONE WITH A COPY OF THE INVOICE. THEY PROMPTLY REFUNDED ME MY $50.

THE PLUMBER HAD A POOR ATTITUDE AND DIDNT SEEM TO WANT TO DO THE WORK. HE LECTURED ME ABOUT TRYING DIFFERENT THINGS WITHOUT HAVING TO HIRE THEM FIRST.

NEVER CALLED TO GIVE TIME TO BE THERE.

THE PLUMBER SHOWED US HOW TO TIGHTEN THE PLUG WITH AN ALLEN WRENCH SO WE COULD DO IT IN THE FUTURE AS NEEDED.

THEY CAME WITHIN 2 HOURS AND DID A VERY THOROUGH JOB. CLEAN UP WAS SPOTLESS.

MOST PEOPLE DONT KNOW THAT ROTO ROOTER HAS A PLUMBING DIVISION AND THEY DID GREAT!

THEY DID A EXCELLENT JOB IN LOCATING AND REMOVING OBSTRUCTION FROM ARTERIAL DRAIN LINE. THEY ARE COMPETITIVELY PRICED PER HOUR BUT HAVE A SLIGHTLY HIGHER MINIMUM.

STEVEN (AKA SEWER-DOG) DID A REALLY GREAT JOB

I WOULD DEFINITELY USE THEM AGAIN! THE SERVICE TECH WAS MIKE MARQUART AND HE WAS EXCELLENT. VERY HELPFUL, PROFESSIONAL, AND FRIENDLY. HE EXPLAINED THINGS VERY THOROUGHLY. GREAT EXPERIENCE!

THEY WERE VERY PROMPT. THEY CAME OUT THE SAME DAY BECAUSE WE HAD MORE PROBLEMS THAN WE THOUGHT. THEY HAD A GOOD PRICE AND DID VERY GOOD WORK.

THEYRE WILLING TO COME OUT ON SATURDAYS, WHICH I REALLY APPRECIATE. THEY DO A GOOD JOB.

VERY UNPROFESSIONAL. DIDNT REMOVE THEIR BOOTS BEFORE COMING IN. DIDNT INTRODUCE THEMSELVES. SEEMED MORE CONCERNED WITH ME SIGNING THE CONTRACT THAN WITH EVALUATING THE PROBLEM. I HAD TO MAKE THEM LEAVE AND THEN I FILED A BAD REPORT WITH THEIR COMPANY.

THEY CAME RIGHT OUT WITHIN A COUPLE OF HOURS OF MY CALL. HE WAS VERY FRIENDLY AND I WAS REALLY IMPRESSED WITH THE FAST RESPONSE. OTHERS I HAD CALLED GAVE ME A TWO DAY WINDOW, WHILE ROTO ROOTER CAME RIGHT OUT.

IT COST US OVER $300 TO TELL US THE SEPTIC TANK KEPT RUNNING BECAUSE OF THE PLUG IN AND FIXED TWO CLOGGED SINKS!