Roto-Rooter Plumbing & Water Cleanup

HE CAME OUT AND JUST PRONOUNCED ON THE JOB, WITHOUT CHECKING, STATING IT WAS THE CITY SEWER NOT OUR LINE THAT WAS CLOGGED. TURNED OUT IT WAS OUR LINE.

WE CALLED AND THEY CALLED BACK IN 5 MINUTES. THE GUY WAS HERE IN 20 MINUTES. AS A BONUS HE DIDN'T PUSH US ON THE HIGH PRICE DRAIN CLEANER THEY TRY TO SELL YOU, BUT POINTED US TO A COMPARABLE, BUT MUCH LOWER PRICED PRODUCT WE COULD GET AT OUR LOCAL HOME IMPROVEMENT STORE.

I WAS ASKING A LOT OF QUESTIONS BECAUSE I WAS CONCERNED. HE SEEMED REAL DEFENSIVE AND COULD NOT FIND OUT EXACTLY WHAT THE PROBLEM WAS, AND WAS HERE FOR ABOUT TWO HOURS. NEXT DAY ANOTHER PLUMBING CAME AND COULD NOT FIGURE IT OUT EITHER.

I REQUESTED FAUCET INSTALLATION PLUS DRAIN CLEANING/VIDEO, BUT ONLY THE INSTALLATION GUY SHOWED UP AT APPOINTED HOUR (THUS MY LOWER 'PUNCTUALITY' RATING.) HE GOT THE DRAIN CLEANER GUYS RIGHT IN. THEY DID AN EXCELLENT JOB. THEY TOOK A LOT OF CARE TO FIGURE OUT OUR 1936 DRAIN SYSTEM AND DO THE JOB RIGHT. PRICES COULD BE BETTER I SUPPOSE, BUT HOW CAN YOU REALLY KNOW? THEY SHOWED, THEY CARED, THEY DID GOOD WORK, AND THEY GOT A FAIR PRICE FOR THAT. I'M HAPPY!

THE MAIN ISSUE THAT I HAD WAS THAT THE PRICE CHANGED AFTER WHAT I WAS ORIGINALLY QUOTED FOR THE WORK. I TRIED TO CALL THE OFFICE TO SEE IF THIS WAS CUSTOMARY AND THE PERSON WHO ANSWERED THE PHONE TRULY DID NOT LISTEN TO WHAT I WAS SAYING. IT WAS AS IF ALL SHE COULD SAY WAS WHAT WAS WRITTEN ON A CARD. ONCE I WAS ABLE TO COMMUNICATE MY QUESTION, SHE SAID THAT SHE HAD TO TRANSFER ME TO ANOTHER AREA FOR ME TO GET THE ANSWER, AND LO AND BEHOLD THAT DEPT WAS CLOSED FOR THE DAY. VERY FRUSTRATING!!! I THINK ROTO ROOTER IS OVER PRICED AND TOO BIG TO CARE ABOUT CUSTOMER SERVICE. THE TECHNICIAN DID TRY HIS BEST TO RESOLVE MY PLUMBING PROBLEM.

THE PLUMBER SENT ORIGINALLY WAS PUNCTUAL AND COURTEOUS. HOWEVER, HE WAS UNABLE TO STOP A LOUD BANG MADE BY THE NEWLY INSTALLED CHECK VALVE. HE REMOVED IT AND PROMISED TO GET BACK TO ME WITH A SOLUTION. I NEVER RECEIVED A CALL. FOR FOUR MONTHS THE DISPATCHER/SUPERVISOR DID NOT RETURN MY PHONE CALLS. WHEN HE DID ANSWER THE PHONE, HE ALWAYS PROMISED TO GET BACK TO ME AND NEVER DID. FINALLY, AFTER GOING TO HIS SUPERVISOR AND THREATENING TO CALL BBB HE CALLED ME BACK. THEN THE PLUMBER WHO CAME SAID I DIDN'T NEED A CHECK VALVE AT ALL (CAN I TRUST THIS?).

THEY HAVE A GREAT WEB SITE TO SELF SCHEDULE APPOINTMENTS. I SCHEDULED FOR A SERVICE CALL THE NEXT DAY AND HAD CONFIRMATION WITHIN A COUPLE OF MINUTES VIA EMAIL WITH A FOLLOW UP CALL THE NEXT MORNING. THE WORK WAS DONE AS SCHEDULED ON LINE. THEY ALSO HAVE A DISCOUNT OF 10% FOR ANGIE'S LIST MEMBERS.

THREE DIFFERENT SERVICE MEN HAD TO COME BY TO GET IT DONE. THE FIRST ONE (JASON) WASN'T ABLE TO GET THE SNAKE ALL THE WAY THROUGH, BUT HE DID GET THE DRAIN OPEN ENOUGH SO IT WORKED AGAIN. SINCE HE COULDN'T GET IT ALL THE WAY HE SCHEDULED ANOTHER GUY TO COME OUT WITH A SCOPE/CAMERA TO DETERMINE WHAT WAS PREVENTING THE SNAKE FROM GETTING THROUGH. IT WAS A COMBINATION OF A BEND IN THE LINE WHICH PREVENTED THE FIRST GUY FROM GETTING THE BIGGER BLADE IN AND A TOUGH ROOT BALL ABOUT 60 FEET OUT. THEY THEN SENT A THIRD PERSON (LEON) WHO SPENT 3 MORE HOURS GETTING IT TOTALLY CLEARED. THERE WAS NO EXTRA CHARGE. THE $195.00 ($30 FOR AFTER HOURS) COVERED THE WHOLE ADVENTURE. ALL THREE OF THE SERVICE MEN WERE VERY NICE AND PROFESSIONAL. GIVEN ALL THAT THEY ENDED UP DOING AND THE TIME INVOLVED IT WAS A PRETTY GOOD DEAL AT $195.

That work was great. The only problem was I had asked when setting up the appointment if they could install something for an inspection I was having, and when the service person got there he had no idea what I was talking about, and he wasn't able to do it. Gratefully my local hardware store helped and I ended up doing the work myself.

THEY DISPATCHED SOMEONE AND HE ARRIVED IN A 1/2 HOUR. HE HAD THE DRAIN CLEANED OUT IN ABOUT A 1/2 HOUR AND ASKED IF THE MAIN SEWER LINE FROM THE HOUSE TO THE STREET HAD EVER BEEN CLEANED OUT. IT HAD NOT, SO I ASKED HIM IF HE COULD STAY AND COMPLETE IT THAT NIGHT. HE WAS VERY HELPFUL, COMPLETED THE CLEANOUT TO THE STREET AT ABOUT 11:00 PM AND CLEANED UP AFTER HIMSELF. VERY COURTEOUS AND NOT HIGH PRESSURE.

I ASKED TO HAVE THE MAIN DRAIN CLEANED AS LONG AS HE WAS THERE. HE WAS UNABLE TO CLEAN THE MAIN DRAIN PAST THE FOUNDATION WALL AFTER THREE ATTEMPTS AND DIDN'T CHARGE ME FOR IT. HE OFFERED A FREE VIDEO INSPECTION TO DETERMINE WHAT THE STRUCTURAL BLOCKAGE WAS. VERY KNOWLEDGEABLE; EXCELLENT COMMUNICATION; GOOD WORK.

GAVE ME ADVICE ON HOW TO PREVENT CLOGS IN THE FUTURE.

CLEANED KITCHEN DRAIN, BUT DISCOVERED THAT THIS WAS ACTUALLY A CLOGGED DRAIN IN THE BATHROOM. DID HAVE SOME CLEANUP AFTER THEY LEFT.

SEAL ON TOILET IN POWDER ROOM LEAKED A FEW MONTHS AFTER ROTO-ROOTER REPLACED IT - RUINING THE HARDWOOD FLOORS.

BRENT CAME OUT, ON SUNDAY OVER MEMORIAL DAY WEEKEND, WITHIN 1 HOUR FROM WHEN I PLACED THE CALL TO ROTO-ROOTER. I HAD ASKED IF ANY ADDITIONAL CHARGE WAS ADDED FOR SUNDAY WHEN I PLACED THE CALL AND WAS TOLD NO. WHEN HE ARRIVED HE SAID THERE WAS A CHARGE FOR SUNDAY'S OF $30, BUT REMOVED IT ONCE I EXPLAINED WHAT I HAD BEEN TOLD. (I CHECKED WITH THE COMPANY AND I WAS MIS-INFORMED BY THE ADMIN AND SHOULD OF BEEN CHARGED THE $30, BUT IT IS USUALLY LEFT TO THE DISCRESSION OF THE TECH IF A DISCREPANCY ARRISES) 45 MINUTES LATER OUR DRAINS WERE CLEANED AND OPPERATIONAL. ROOTS IN THE MAIN PIPE WERE ALL THAT NEEDED TO BE REMOVED. GREAT SERVICE, QUICK AND PAINLESS. HIRE AGAIN IN A HEARTBEAT. OTHER COMPANIES MIGHT CHARGE LESS, AND IN LESS DIRE SITUATIONS IF YOUR OUT TO SAVE CASH THEY MIGHT NOT BE THE WAY TO GO. BUT IF YOU WANT IT DONE: QUICK, PROFESSIONAL, RIGHT, AND RIGHT NOW CALL ROTO. COST WOULD HAVE BEEN 165+30 FOR SUNDAY VISIT...ANGIE LIST HAS 10% OFF COUPON. OTHER COMPANIES MIGHT CHARG

WHEN I MENTIONED ANGIE'S LIST I WAS GIVEN A 10% DISCOUNT. THE EMPLOYEE (CHRIS) ALSO WAS HELPFUL IN EDUCATING ME ON MAINTAINING THE MAIN DRAIN IN MY HOUSE. I ALSO RECEIVED A 6 MONTH WARRANTY ON THE WORK PROVIDED.

THEY HAD SOMEONE TO MY DOOR IN 45 MINUTES. QUICKLY GAVE AN ESTIMATE. THE SERVICEMAN NOTICED A BROKEN PART OF MY SEWER DRAIN. HE FOUND A FEW BROKEN ITEMS, AND IN THE PROCESS OF REPLACING THEM, HE BROKE THE TUB. HE REPLACED IT AT THE COMPANY'S COST. I GOT A LITTLE NERVOUS WHEN THEY KEPT FINDING BAD PARTS, BUT THEY STOOD BY THEIR WORK, MADE GOOD AND THEIR PROMISES, AND REMAINED PROFESSIONAL DURING WHAT MUST HAVE BEEN A TRYING MORNING.

SERVICEMAN CLAIMS HE PUT IN A NEW FAUCET AND SPRAYER. IT LOOKS LIKE THE SAME FAUCET. I WENT ON A TRIP AND CAME BACK AND WATER WAS ALL OVER MY HARDWOOD FLOORS. THEY SENT ANOTHER GUY ON MONDAY AND HE SAID IT LOOKS LIKE THEY JUST GLUED THE PARTS TOGETHER. I DO NOT THINK THEY PUT A NEW FAUCET IN. THE PLUMBER TWISTED THE PART ON THE SPRAYER AND IT FELL OFF. NOW WHEN I TURN ON THE WATER IT COMES OUT FROM THE SPRAYER. I CALLED BACK AND THEY SAID THEY WOULD HAVE THE MANAGER CALL ME BACK AND HE HAS NOT CALLED. THE JOB IS STILL UNFINISHED. THEY DID SHOW UP ON TIME. THE GUY WHO CAME OUT ACTED LIKE HE WAS PROFESSIONAL! I'VE BEEN CALLING THIS COMPANY EVER SINCE YESTERDAY MORNING. THE PEOPLE IN THE OFFICE WERE NICE. THEY WERE TRYING TO HELP ME. THIS IS THE TECHNICIANS THAT I AM REPORTING ON.

GENE WAS VERY PERSONABLE AND WILLING TO EXPLAIN WHAT IT WAS HE WAS DOING.

THOUGHT THIS JOB WAS GOING TO RUN INTO THE HUNDREDS OR THOUSANDS OF DOLLARS! WE HAD WATER DRIPPING THROUGH FROM THE BATHROOM TO THE BASEMENT -- THOUGHT THERE WAS A SERIOUS PROBLEM WITH THE TOILET. TURNED OUT IT WAS THE FRESH WATER INTAKE VALVE -- NEEDED REPLACING. WE KNEW THAT HAD STARTED LEAKING A DAY OR SO EARLIER, BUT DIDN'T THINK THAT COULD BE RESPONSIBLE FOR WHAT APPEARED TO BE A HUGE PROBLEM THROUGH THE FLOOR AND INTO THE BASEMENT. TURNED OUT OUR BATHTUB DOESN'T HAVE A SEAL AROUND IT WHERE IT MEETS THE FLOOR, AND SO THE LEAKING FROM THE TOILET, SMALL THOUGH IT WAS, WAS IN FACT RESPONSIBLE FOR THE DRIPPY BASEMENT. WE PROBABLY DO NEED TO ADDRESS FURTHER ISSUES HERE -- THE PLUMBING (AND HOUSE) IS ABOUT 60 YEARS OLD -- BUT ROTO-ROOTER DIDN'T TRY TO PUSH US TO DO ANYTHING BEYOND WHAT WAS NECESSARY TO STOP THE WATER FROM DRIPPING INTO THE BASEMENT.

DISCOVERED RUPTURED SEWER LINE AT 4:00 PM ON A THURSDAY. CREW WAS OUT AND DIGGING IN LAWN BY 9:00 AM THE NEXT DAY. TALK ABOUT RESPONSE TIME! STEVE AND TONY WERE COURTEOUS, FUNNY, AND PROFESSIONAL. DUG DOWN AND FOUND PROBLEM QUICKLY. PROVIDED ADVICE ON REPLACEMENT OF ORANGEBURG PIPE (SEE HTTP://WWW.SEWERHISTORY.ORG FOR MORE INFORMATION ON THIS DISASTER WAITING TO HAPPEN). HAD OLD LINE TORN OUT, NEW LINE IN, AND TRENCH REFILLED ALL WITHIN 8 HOURS. ALSO WORKED VERY HARD TO PRESERVE THE YOUNG TREE THAT WAS RIGHT IN THE WAY OF THEIR WORK. HIGHLY RECOMMEND THESE GUYS FOR SEWER LINE REPLACEMENT.

I THINK THE COST OF THIS JOB WAS VERY OVER PRICED. THEY JOB ONLY TOOK BETWEEN 10 - 15 MINUTES. THEY SAY THEY CHARGE A FLAT RATE FOR THIS TYPE OF SERVICE.

PERFORMED JOB WELL. COURTEOUS. HOWEVER, I WISH HE WOULD HAVE A DONE A BETTER JOB CLEANING UP THE MESS MADE WHILE PERFORMING THE WORK.

I WAS HAPPY WITH THE WORK, BUT I FORGOT TO GIVE THEM THE ANGIE'S LIST COUPON FOR 10 PERCENT OFF. I SENT THEM TWO EMAILS REQUESTING A REFUND OF $46.00 FOR THE COUPON, BUT THEY NEVER RESPONDED. THIS WAS VERY DISAPPOINTING.

TONY WAS AWESOME, POLITE & TOOK LOT'S OF PRIDE IN HIS WORK. I'M NOT SURE IF THEY LET YOU REQUEST SOMEONE BUT HE WAS GREAT.