Roto-Rooter Plumbing & Water Cleanup

CUSTOMER SERVICE WAS EXCELLENT. THEY WERE ABLE TO COME AT A TIME THAT WAS CONVENIENT FOR ME. THEY CAME AT THE TIME REQUESTED, UNCLOGGED MY DRAIN AND CHARGED ME LESS THAT I HAD ANTICIPATED. EVERYONE I DEALT WITH WAS HELPFUL AND POLITE. I WOULD USE THEM AGAIN.

I CALLED SUNDAY MORNING ABOUT 10:00 THE WORKMAN ARRIVED AT 3:00 PM, WITHIN THE TIME ESTIMATE I WAS GIVEN ON THE PHONE. HE PROMPTLY CLEARED THE PLUGGED DRAIN. THE SITE WAS LEFT CLEAN AND WITH FAST DRAINING PLUMBING.

WHEN I CALLED FOR THE EMERGENCY WORK I MENTIONED I HAD ADDITIONAL WORK AND WAS TOLD THEY WOULD DISCOUNT THAT WORK. THE SERVICE GUY WAS VERY UNCLEAR ABOUT WHAT HE WOULD CHARGE ME UNTIL THE END. HE DECIDED THAT HE WAS GOING TO CHARGE BY THE TASK NOT BY THE HOUR, NO DISCOUNT. I CONVINCED HIM TO GIVE ME THE ANGIE'S DISCOUNT, BUT HE WOULD ONLY DO IT FOR THE LABOR NOT FOR THE PARTS. ENDED UP COSTING $400 FOR 2 HOURS WORK AND $175 FOR PARTS. I CALLED LATER TO COMPLAIN AND WAS ABLE TO GET A $75 CREDIT. SHOULD HAVE GONE TO A REGULAR PLUMBER ON THE LIST. THEY MUST BE CHEAPER THAN $200 AN HOUR. ALSO, ONE OF THE FITTINGS IS NOW LEAKING.

SCOTT DID A WONDERFUL JOB IN MY LAUNDRY. HE HAD TO JACKHAMMER MY CEMENT FLOOR AND REPLACE THE DRAIN AND PIPE. HE WAS VERY CAREFUL TO CLOSE AND SEAL THE LAUNDRY ROOM DOOR SO DUST WOULDN'T ESCAPE ALL OVER MY HOUSE. HE CLEANED UP EVERYTHING JUST AS HE FOUND IT, AND EVEN WENT OUT OF HIS WAY TO ATTACH THE RUBBER HOSES COMING FROM MY WATER SOFTENER, ETC., TO THE DRAIN. THEY HAD JUST BEEN LAYING ALL OVER THE FLOOR BEFORE. I WOULD REQUEST HIM AGAIN, ABSOLUTELY. I REALLY DON'T KNOW ABOUT THE PRICE, SINCE I NEVER HAVE HAD THIS KIND OF WORK DONE BEFORE, BUT I THOUGHT IT WAS FAIR, CONSIDERING ALL THE WORK INVOLVED.

I CALLED SATURDAY MORNING AND THEY CAME ON SATURDAY AT 4 PM. THE WORK WAS QUICK AND I WAS ONLY CHARGED FOR 1 HOUR 15 MINUTE OF TIME (EVEN THOUGH I THINK HE WAS THERE LONGER). ANTHONY WAS POLITE AND WENT RIGHT TO WORK. ASKED WHERE THINGS WERE WHEN NEEDED AND ANSWERED ALL MY QUESTIONS.

MARK WAS ON TIME, PROFESSIONAL, POLITE, AND CLEANED UP AFTER THE WORK. HOWEVER, LAST YEAR WE ASKED TO BE ON A ANNUAL CONTRACT TO GET A DISCOUNT. MARK SAID ROTO ROOTER (RR) COULD NOT FIND A CONTRACT ON US BUT HE WOULD GIVE US A 10% DISCOUNT (LAST YEAR WE RECEIVED A 20% DISCOUNT) AND WILL HAVE RR CALL ME THE NEXT DAY TO SET-UP A CONTRACT. IT HAS BEEN 6 DAYS NOW AND RR HAS NOT CONTACTED ME. NEXT YEAR I'M GOING TO CALL OTHER PLUMBING OUTFITS BECAUSE OF RR NOT FOLLOWING UP AND EACH YEAR THE SERVICE FEE GOES UP $30 MORE.

DONNA, WHO TOOK MY CALL, WAS VERY NICE AND AMANDA SCHEDULED ME RIGHT AWAY. TWO GUYS WERE NEEDED FOR THE JOB. PETE, A CERTIFIED TRAINER, AND ANTHONY WERE SUPERB. PETE WAS VERY INFORMATIVE. I ENJOYED THE EDUCATION AND VIEWING THE MAINLINE ON THE MONITOR. THEY WERE BOTH FRIENDLY AND PROFESSIONAL. ANTHONY CLEANED UP THOROUGHLY AND LEFT NO TRACE. THANKFULLY, THE CONDITION OF THE LINE WAS FINE, JUST A SLIGHT LOW AREA BECAUSE OF THE LONG DISTANCE TO THE SEPTIC TANK. CLEANING IT OUT WILL BE A NECESSITY FOR ME EVERY COUPLE OF YEARS BUT AT LEAST NO REPAIRS ARE NEEDED. I WAS EXTREMELY PLEASED WITH THE ENTIRE PROCESS AND WOULD DEFINITELY CALL THEM AGAIN.

THEY CAME OUT LATE ON A FRIDAY NIGHT AND WERE ABLE TO FIX THE PROBLEM.

THE PRICE WAS REASONABLE, BUT A BIT OF A SHOCK.

I HAVE USED THE SAME PLUMBER MANY TIMES AND HE HAS ALWAYS BEEN RESPONSIVE AND RESPONSIBLE.

PROMPT, COURTEOUS, CLEAN, AND PROFESSIONAL.

THE PIPE WAS LEAKING INTO A WALL, SO WE WANTED SOMEONE IMMEDIATELY. I CALLED AROUND 9:00 AND THEY WERE THERE WITHIN AN HOUR. THEIR COST SEEMS SLIGHTLY HIGHER THAN THE HOURLY CHARGE I WAS QUOTED BY ANOTHER COMPANY, BUT THEIR ABILITY TO GET THERE SOONER GOT THEM THE BUSINESS. KEN WAS VERY PLEASANT AND QUICKLY IDENTIFIED THE PROBLEM AND RESOLVED IT. ALSO, MADE SOME SUGGESTIONS ON ANOTHER JOB THAT I WAS CONSIDERING.

PROMPT, COURTEOUS, AND ANSWERED ANY QUESTIONS OR CONCERNS. WAS NOT PUSHY ABOUT OTHER PRODUCTS OR SERVICES OFFERED BY THE COMPANY. GAVE REALISTIC-SOUNDING ASSESSMENT OF ISSUES AND MAINTENANCE ADVICE.

The second guy came and fixed it, the first guy that came was not equipped to handle my problem, even though I explained what I needed done. I wish they had told me ahead of time what type of service person I needed, a drain person or a plumber person. The person answering the person didn't know what they were doing.

THE TECHNICIAN WAS VERY POLITE. HE CLEANED UP AFTER HIMSELF AND OVERALL DID A NICE JOB. THE PRICE TO CLEAN THE MAIN SEWER LINE SEEMED FAIR, HOWEVER THEY CHARGED ALMOST AS MUCH TO CLEAN 12FT FROM THE FLOOR DRAIN TO THE BASEMENT WALL, WHICH SEEMED A BIT HIGH. EVEN STILL, WOULD USE THEM AGAIN.

IT TOOK THREE TRIPS, AND A LOT OF CONFUSION IN TERMS OF GETTING SOMEONE DISPATCHED, BUT THE WORK WAS COMPLETED SATISFACTORILY.

SHEIK PROVIDED VERY GOOD ADVICE AND WAS VERY ADEPT.

AFTER COMING HOME FROM WORK ONE DAY TO DISCOVER THAT THE FLOOR DRAIN IN THE BASEMENT WAS CLOGGED (E.G., SOME STANDING WATER IN THE DRAIN), WE CALLED ROTO ROOTER TO SEE IF THEY COULD COME OUT TO FIX IT. A REP FROM THE COMPANY CAME OUT WITHIN A HALF-HOUR (HE WAS 'ON-CALL' AND IN THE AREA) AND QUICKLY AND EFFICIENTLY CLEARED THE DRAIN. WE HAVE USED ROTO ROOTER IN THE PAST, AND WILL DEFINITELY CONSIDER THEM FOR FUTURE PLUMBING ISSUES. ALWAYS PROMPT, COURTEOUS, AND EFFICIENT.

HE ARRIVED QUICKLY AND ON A SUNDAY MORNING NO LESS. HE WAS PLEASANT AND INFORMATIVE. A PRICE WAS QUOTED BEFORE HE PERFORMED THE WORK AND WE DID USE THE COUPON OFFERED FOR THE SERVICE.

THE SERVICE WAS PROMPT AND DONE PROPERLY.

I CALLED AN 800 NUMBER TO SCHEDULE THE APPT. THE OPERATORS DID NOT SEEM TO KNOW WHAT I WAS REQUESTING. I WOULD HAVE PREFERRED TO TALK DIRECTLY WITH THE LOCAL OFFICE. THEY WERE PROMPT IN SCHEDULING. GEORGE CAME TO DO THE JOB AND EXPLAINED EVERY STEP OF IT AND ANSWERED ALL MY QUESTIONS. HE WAS RUNNING BEHIND SCHEDULE BUT DID CALL BEFORE THE APPT TIME TO TELL ME HE WAS RUNNING LATE

THE PLUMBER THAT THEY SENT OUT WAS VERY COURTEOUS GIVEN THE FACT THAT IT WAS AFTER MIDNIGHT AND HE WAS ON THE JOB UNTIL 3:00 AM. SHEIK WAS VERY GOOD ABOUT EXPLAINING WHAT WAS HAPPENING, WHAT THE PROBLEM WAS AND WHAT HE WAS DOING. AT 3:00 AM, HE SAID THE CORE WORK WAS DONE AND HE NEEDED TO COME BACK THE NEXT DAY TO DO THE NECESSARY REPAIRS ON A BACKFLOW. HE WAS CONCERNED ABOUT THE MAINLINE CLEANING AND WANTED TO MAKE ANOTHER PASS THROUGH TO MAKE SURE THAT HE GOT I EVERYTHING. WHEN HE WAS ALL DONE, HE CLEANED UP THE WORK AREA HE WAS IN. ABOVE ALL, THE ONE THING I NOTICED WAS THAT WE HE WAS ALWAYS SMILING AND ALWAYS TOOK THE TIME TO COMMUNICATE CLEARLY TO ME EVERYTHING ABOUT THE JOB. FEES AND PRICES WERE CLEARLY COMMUNICATED UP FRONT, WORK WASN'T DONE UNLESS I REQUESTED IT. HE EVEN CUT ME A BREAK ON THE FEES SINCE HE SPENT A LITTLE MORE TIME ON THE JOB THAN NORMAL. I AM ASSUMING RATES AND PRICES WERE NORMAL, SO I DON'T HAVE AN ISSUE WITH THE BILL.

I HAVEN'T HAD ANYTHING DONE FOR 5 YEARS, SO I'M NOT SURPRISED THE BILL WAS HIGH. HE HAD THE PARTS WITH HIM, CLEANED UP THE MESS AND DID A GREAT JOB!

HE WAS VERY INFORMATIVE AND DID A FAST JOB. I WOULD WELCOME THEM BACK IN THE FUTURE TO DO SIMILAR WORK.

THE YOUNG MAN WAS VERY POLITE, PERSONABLE, AND RESPECTFUL.