Roto-Rooter Plumbing & Water Cleanup

WE HAVE HAD ROTO-ROOTER OUT SEVERAL TIMES TO OUR HOUSE. THE QUALITY OF THE WORK PERFORMED DEPENDS HIGHLY ON THE PERSON WHO IS SENT. A YEAR AGO WE HAD AN EXCELLENT PERSON WHO CLEANED OUT THE LINE WITH ''6 INCH DOUBLE BLADES''. HE STATED THAT WE SHOULD ALWAYS ASK FOR THIS. WHEN THE PERSON CAME THIS YEAR HE INSISTED THAT THERE WASN'T ENOUGH ROOM TO DO THIS TYPE OF CLEANOUT EVEN THOUGH IT WAS DONE BEFORE. ONLY AFTER I INSISTED, DID HE BRING IN THIS EQUIPMENT. TWO MONTHS LATER WE NEEDED ANOTHER CLEANOUT. TECHNICALLY WE SHOULD HAVE HAD THIS ON WARRANTY, BUT WE WERE CHARGED AND THEN TOLD DUE TO THE FREQUENCY OF CLEANOUT THE WARRANTY DID NOT APPLY.

VERY GOOD SERVICE. PROMPT ARRIVAL DURING EVENING HOURS. WORKED CAREFULLY AND CLEANED UP THE WORK AREA. GAVE ADVICE ON KEEPING SEWER WORKING. PRICING IS FAIR.

PAUL AND STEVE CAME OUT ON A WET FRIDAY MORNING TO REPLACE THE PIPE. THEY STARTED AT ABOUT 10AM AND WERE FINISHED BY ABOUT 3PM. WHEN PAUL STARTED TO DIG THE TRENCH, I COULD SEE THIS WOULD BE A DIFFICULT JOB. THE SOIL IS PRACTICALLY BEACH SAND AND KEPT CAVING IN, AFTER A BUCKETFUL WAS TAKEN OUT. WHILE VERY FRUSTRATING AT TIMES, PAUL AND STEVE WERE BOTH PROFESSIONAL ENOUGH TO EXPLAIN WHAT THEY WERE DOING AND TO ANSWER MY CONSTANT QUESTIONS. WHEN EVERYTHING WAS DONE, THEY EVEN TOOK THE TIME TO TRY AND REPLACE THE SOD THAT WAS RIPPED UP EVEN THOUGH THEY DIDN'T HAVE TO. INITIALLY, I THOUGHT $2600 WAS TOO MUCH FOR THE JOB, BUT, AFTER WATCHING WHAT IT TOOK TO DO IT, I'D SAY IT WAS DEFINITELY WORTH IT. I HAD CONSIDERED GOING WITH A CHEAPER ONE-MAN SHOP, BUT I'M GLAD I DIDN'T. I DON'T SEE HOW IT COULD'VE BEEN DONE WITH ONLY ONE PERSON.

MY REP WAS VERY CONSCIENTIOUS AND DID A GOOD JOB OF EXPLAINING WHAT HE NEEDED TO DO. HE GAVE ME SEVERAL IDEAS TO HELP PREVENT SIMILAR PROBLEMS IN THE FUTURE. THEY WERE ABLE TO COME OUT IN LESS THAN AN HOUR - AND ON A SATURDAY!

MY EXPERIENCE WAS GREAT. THEY SHOWED UP ON TIME, EXPLAINED THE PROBLEM AND EVEN GAVE ME TIPS ON MAINTENANCE. THE SERVICE MAN WAS VERY FRIENDLY AND HELPFUL.

IT WAS GOOD. THE PLUMBER KNEW EXACTLY WHAT HE NEEDED TO DO AND DID IT IN A QUICK AND EFFICIENT WAY.

OUR FLOOR DRAIN DIDN'T APPEAR TO BE OPERATIONAL. SERVICE PERSON EXPLAINED THAT IT ONLY DRAINS INTO THE SHOWER CHANNEL. HE SPENT MOST OF HIS TIME GETTING THE COVER OFF!

THEY CAME RIGHT AWAY AND WERE VERY NICE.

DID NOT CALL ME BACK. DID NOT SHOW UP ON TIME. THEY WORKED VERY HARD BOTH TIMES THE PLUMBER WAS HERE. WHICH WAS AT LEAST TWO HOURS EACH TIME. BUT THEY DID NOT KNOW HOW TO FIX IT. I GOT A NEIGHBOR TO FIX IT. THE PLUMBER WAS A NICE PERSON BUT SHOULD HAVE SAID HE DID NOT KNOW HOW TO FIX THE PROBLEM.

FIXED OUR PROBLEM AND FOR A REASONABLE PRICE. PLUS THE SERVICE COMES WITH A 6 MONTH WARRANTY. I WAS VERY PLEASED ON ALL ACCOUNTS.

THEY WERE ON TIME, PROFESSIONAL, COURTEOUS, GAVE ME CONFIDENCE IN HIS ABILITY. SEEMED TO LISTEN TO MY INPUT. GAVE SOME GOOD ADVICE BASED ON WHAT HE FOUND.

WELL DONE. COURTEOUS AND PROFESSIONAL. MY ONLY CRITICISM WAS THAT I NEEDED TO PROVIDE RAGS, PAPER TOWELS, A BUCKET, AND A SMALL CONTAINER TO CATCH ''DRIPPINGS''. I FELT THEY SHOULD HAVE BEEN COMPLETELY SELF CONTAINED. THEY PROBABLY SHOULD HAVE LAID DOWN A DROP CLOTH FOR THE MACHINE, TOO. I DIDN'T PRICE SHOP SO I DON'T KNOW IF THE PRICE WAS RIGHT OR NOT. HE WAS HERE FOR 2 HOURS ON A SUNDAY.

THE WORKER DID THE JOB, ALTHOUGH HE WASN'T EXTREMELY FRIENDLY, AND I THOUGHT HE PUSHED HIS PRODUCT, ''DRAIN CLEANER,'' A BIT TOO HARD.

I HAD A CLOGGED TUB DRAIN, BUT GOT IT UNCLOGGED MYSELF, SO CANCELLED THE APPOINTMENT I HAD WITH THEM.

THE SERVICE WAS GREAT. THE TECH ARRIVED ON TIME AND THE COST SEEMED VERY REASONABLE.

THE TECHNICIAN ARRIVED ON TIME AND WAS COURTEOUS. THE SCOPE OF HIS WORK WAS LIMITED. IN HINDSIGHT, I WISH THAT I'D CALLED FOR A LICENSED PLUMBER. I'D STILL RECOMMEND THEM IF YOU'RE SURE THAT THE PROBLEM IS ONLY A CLOGGED DRAIN.

THE TECH WAS A LITTLE LATE, BUT ROTO-ROOTER CALLED TWICE TO LET ME KNOW AND MAKE SURE THAT WAS OK. I HAD SCHEDULED AN ESTIMATE ONLY, BUT THEY WERE ABLE TO DO THE WORK THAT SAME NIGHT. THE TECH WORKED UNTIL ALMOST 10PM AND WAS PROFESSIONAL AND PLEASANT. I THOUGHT THE PRICE WAS A LITTLE MUCH FOR 1 1/2HOURS WORK AND 2 DRAINS, BUT THEY TOOK CARE OF THE PROBLEM SAME DAY.

THEY WERE VERY GOOD. THEIR PRICE WAS VERY REASONABLE.

BASEMENT DRAIN WAS NOT DRAINING PROPERLY. I CALLED FOR AN APPOINTMENT. THE OPERATOR SAID THEY COULD SEND SOMEONE OUT IN THE AFTERNOON BETWEEN 2 AND 4 P.M. THE TECHNICIAN CALLED AS HE LEFT HIS LAST WORK JOB AND ARRIVED WITHIN 45 MINUTES OF THE CALL. EXPLAINED WHAT HAD TO BE DONE AND COSTS BEFORE DOING THE WORK.

ARRIVED A LITTLE LATE, BUT WHEN I CALLED CUSTOMER SERVICE, THEY GAVE ME AN UPDATE ON ARRIVAL TIME AND SERVICE ARRIVED SOON AFTER. CLEARED BOTH DRAINS WITH A 6 MONTH GUARANTEE,EXPLAINED PROCEDURES AND LEFT AREA CLEAN

I HAD NO PROBLEMS WITH THIS COMPANY. I WAS VERY HAPPY WITH THE WORK DONE.

THE GUY WHO CAME OUT LOOKED AT THE TUB DRAIN AND THE TOILET. HE TOLD ME I NEEDED TO DEAL WITH THE FLUSH MECHANISM TO FIX THE TOILET. HE THEN CLEANED THE TUB DRAIN (HAIR). HE LEFT THE BATHROOM CLEAN AND WORKED QUICKLY.

CHANG WAS VERY HELPFUL IN DESCRIBING WHAT THE PROBLEM WAS AND THE STEPS HE WAS GOING TO TAKE TO FIX IT. I WAS ABLE TO SCHEDULE AN APPOINTMENT RIGHT WHEN I NEEDED IT, AND THAT DAY THEY CALLED TO SAY THEY COULD COME EARLY. IT DIDN'T TAKE LONG. THE ONLY SLIGHT COMPLAINT THAT I HAD IS I EXPECTED HIM TO CLEAN UP THE MESS THE OVERFLOWING DRAIN HAD MADE AND HE DIDN'T.

THARTY, THE PLUMBER, WAS AT MY HOUSE LESS THAN ONE HOUR AFTER I PHONED ROTO-ROOTER. HE ASKED GOOD QUESTIONS TO UNDERSTAND THE EXTENT OF THE PROBLEM AND THEN WORKED QUICKLY TO SOLVE IT. HE EXPLAINED WHAT HE WAS DOING, HAD ALL THE RIGHT TOOLS WITH HIM, AND QUICKLY COMPLETED THE JOB. HE CLEANED UP COMPLETELY WHEN HE WAS FINISHED.

CALLED FOR A DRAIN CLEAN AND AN ESTIMATE ON REPLACING PIPES. INITIAL DRAIN TECH THAT CAME WAS HORRIBLE. THREE HOURS LATE, RUDE, AND WHEN HE SAID HE COULD NOT DO THE JOB BECAUSE HE WAS NOT A PLUMBER, STILL WANTED TO CHARGE US $120. MY HUSBAND CALLED TO COMPLAIN TO RR, AND THE TECH COMPLAINED TO MY HUSBAND THAT HE WOULD NOT BE PAID, AND ASKED FOR $40. RR SAID THEY HAD MESSED UP AND WOULD SEND A PLUMBER NEXT DAY. AT THAT POINT, I WOULD HAVE GIVEN ALL ''F'S'' -- BOTH FOR TECH AND RR NOT SENDING A PLUMBER AS ASKED. HOWEVER, THE NEXT DAY, RAY CAME & WAS WONDERFUL. THE JOB TURNED OUT TO BE LONG & EXPENSIVE (PIPES WERE RUSTED AND ROTTED AND EVERY TIME HE REPLACED A PIPE HE WOULD FIND ANOTHER LEAK.) EVEN THOUGH IT WAS MUCH MORE THAN WE PLANNED ON, HE TALKED US THROUGH EVERYTHING HE DID, SHOWED US WHERE THE PROBLEMS WERE AND HELPED US MAKE CHOICES ABOUT HOW EXTENSIVELY TO HAVE THEM FIXED. HE REALLY CHANGED OUR OPINION OF THE COMPANY. LOWERED GRADES REFLECT THE OVERALL EXPERIENCE.