Aftermath Minnesota

On November 16, 2011, my brother took his own life with a rifle in my mothers home. The chaplin from St Paul Police provided a card to the family as an option for the cleanup services.Even though the scene was not as grisly as we anticipated, we feared we would be unable to handle the clean up while planning a funeral and opted to call for services. The team arrived at approximately 6PM, a field supervisor 'Jim' went in and assessed the clean up needs. After his assessment, he presented the 'contract' which included threats of a mechanics lien if my mother did not pay and the 'process.' Jim took her insurance declaration and made a copy for his records but no information was provided to the family on cost, process, estimation of completion, MSDS on chemicals used, etc. According to Jim the process was to clean from the outside in or walls to center of the room. For the next two days, at all hours of the day and night, three individuals traipsed through the house. The first six hours, nothing was removed from the room and Jim sat in the truck working on the computer. They returned the next day at approximately 11AM and began carrying black plastic bags from the home into the back yard where they were left for the family to go through. At approximately 2PM, the staff left for lunch and at this time, Jim was asked how much longer the work would take as there was a concern for the costs being incurred. This inquiry was disregarded. The team returned and worked until late into the the night, early morning hours of Thursday, November 17. The family was left to sift through bags containing items covered in blood, skull and matter. We were also left to clean off televisions, bedding, dressers, pictures, lamps, doors, tables, etc. On Friday, November 18, the bill had already been submitted to insurance in the amount of $ 38000.00. Services rendered DID NOT sustain the excessive costs charged by this company. The cleaning was sub-par and was so minimal! This organization throws around names like: OSHA, EPA, NOVA (National Victims Association), DOH, etc as excuses for their excessive prices. They are just plain crooks who pray on people in a time of grief. They mislead, are deceiptful in their practices, and appear to commit insurance fraud with their inflated pricing structure and misrepresentation of services. STAY AWAY from this place!!