Reviews
4.413 Reviews
Showing 1-13 of 13 reviews
Luke M.
07/2024
plumbing
+ -1 moreI hired Wencl Plumbing to install a radiant heating system (boiler and baseboard radiators). The system install was poor to say the least, and it didn't work right from the beginning. I had to hire another shop to remedy all their bad work and now Wencl Plumbing is coming after me with collections agencies because I subtracted what I spent to fix their bad work from their final invoice (which wasn't enough to cover it anyway, so I'm in the hole from fixing their bad work and they're still coming after me). I'd steer clear of this outfit, no quality control whatsoever, full of...excuses, lies, and misrepresenting facts. Update Feb 2023: Currently I’m paying another shop to complete repairs to the boiler because when Wencl Plumbing installed the water softener (at the time of the boiler install) they never actually started it up. The boiler is now receiving repairs as a result of the softener not being operational, and now the softener may require replacement because it was never actually started and has been trying to run all this time. The hits keep on coming, thanks Wencl Plumbing. Update July 2024: I was contacted by a collection agency looking to collect money on behalf of this hack shop. I told them the same thing I told the last folks. The only way I'm giving that idiot a nickel is if a judge orders it, and there will be a countersuit! I spent a boatload of money to finish the job that Wencl was hired to do and could not and would not finish. Wencl Pluming is run by a hack, there's no quality control, no accountability, no professionalism. This is in regards to management/ ownership, I'm sure some of the folks working there are great. My beef is with Sam Wencl, the hack pin-head owner.
Description of Work: Installation of combination boiler and baseboard heat.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$6,500
Anne P.
04/2016
plumbing
+ -1 moreVery well. Fast service, here when they said they would be, friendly, professional.
Description of Work: Replace the wax ring under the toilet.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$80
Dave I.
08/2013
wells
+ -1 moreWe decided to go with that. He was very professional. He installed the piping and did some concrete work. I was very happy that the price was much less than the $400. It was also nice to have the owner of the company do the initial assessment.
Description of Work: I called them to get an estimate on a sump pump that was based off water pressure instead of electricity. He came in, checked it out and said it would be about $400, but he noticed the pump was close to a drain. Because of the proximity, they could put in an overflow drain at a reduced cost.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$190
Anne P.
01/2013
plumbing
+ -1 moreI am still waiting for service.
Description of Work: Received an estimate. Called on Thanksgiving for emergency service, called again on the Friday after Thanksgiving, and then the next Monday to schedule the worked quoted. It is now January and I have not received a return call.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,000
steven S.
10/2012
appliance repair
+ -1 morevery professional and great to work with from start to finish. everything went very well, they had a problem with a blocked floor drain which was a challenge to clean out.
Description of Work: just moved in to new home and needed a new water softener installed and old softener removed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$875
Linda S.
08/2012
plumbing
+ -1 moreI had called Wencl Plumbing on Friday August 17, 2012 to come unclog my very clogged kitchen drain. we had tried everything we could think of to fix ourselves but nothing worked. They were unable to come on Friday because they were booked up. So they were here first thing Monday morning, I waited because they were the most reasonably priced. He used a power snake and had my drain unclogged with in 10 minutes. He checked all my other drains to make sure they were working and after all was ok with them he left . total time here approximately 25 minutes. They did a good job were in and out very quickly. The thing that impressed me the most was the price. They charged me 75.00 to come out and 2 others were going to charge me 100.00 just to come out.
Description of Work: They came and unclogged my very clogged kitchen drain with a power snake.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
brenda H.
02/2012
plumbing
+ -1 moreThey are the only people I have used for the last 20 years. I had called them for fixing my dishwasher, but they could not fix that. They cost me an average of $80. I continue to use them because they are good people. When I was working in a company, they were the plumbers in that company. They treat me right. I will use them again in the future.
Description of Work: I used Wencl Plumbing, a month ago. They did some plumbing work. I have used them for my washing machine.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$80
Ryan A.
02/2012
plumbing
+ -1 moreThey came out the same day and installed it the way I requested it. They seemed frustrated because my wife could not provide them with the information they needed on the phone. We were not given any options and the service tech was not very courteous or friendly. Our floor was left a mess and the top of the hot water heater was dirty and contained excess shavings and solder requiring us to clean up after they left. They completed the job but made no attempt to ensure we were satisfied customers, so their customer service leaves a little bit to be desired.
Description of Work: Needed a new hot water heater.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$950
Heather G.
08/2011
appliance repair, plumbing
+ 0 moreOverall, we were very pleased with the service we received from Wencl Plumbing. Based on our personal experience, we would have no problem recommending them to family and/or friends. We will not hesitate to use them for any of our own future needs.
Description of Work: We contacted Wencl Plumbing on the recommendation of a co-worker. The relief valve on our water heater began leaking (constant drip) on 08/17/11 and we were afraid that it could start leaking at a faster pace or, even worse, start "gushing" at some point. Since our home has a finished basement and my husband and I both work during the day, getting someone out to the house as soon as possible was our top priority. I contacted Wencl Plumbing right away on the morning of the 8th and they asked several questions, such as "Where is the water leaking from?" "How much is currently leaking out?" "Do you currently have hot water?" etc. After answering their questions, I was told that we would be worked into their schedule...possibly around the noon hour, but that they would give us a call a little later to let us know the exact time. At lunch time my husband and I went home to check on the hot water heater and it was leaking at about the same pace. Since I hadn't heard anything from Wencl Plumbing, I called them back and asked for an update regarding their arrival time. I was initally told, on this second phone call, that they might not make it out until the end of the day. However, during our conversation something must have changed because I was then told that they could send someone out to the house within the next 10-15 minutes. My husband then met the repair person at our home to give him access to the house in order to complete the repair. The job was finished quickly; if memory serves me well, I believe my husband said that the work was completed in less than 30 minutes and I believe that included the wait time needed for a part that wasn't on-hand. Here is a breakdown of the items on our invoice: "Replace relief valve on water heater" 1 - 3/4" Wilkins 150# 4" probe $14.47 1 - Service Call on 08/08/11 $75.00 MN Sales Tax $0.00 Total $89.47
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$89.47
brenda H.
06/2011
plumbing, drain cleaning
+ 0 moreKenny is always ready to fix all the big and small projects that have came up in owning our home we have used wencl plumbing (kenny) for the past 20+ years.
Description of Work: I don't really remember when the last time Wencl plumbing was here, or why, but i do highly recoomend them. I have been using them for over 20 years for all my plumbing needs from backed up drains, to clogged toilets, with 4 kids we have had plenty. Kenny (my wencl guy) is the most awesome plumber around. I would go no where else. Just had to give them a great review on here.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
April P.
04/2011
drain cleaning
+ -1 moreWe have been having trouble with our toilet backing up into the shower. I called Thursday afternoon for a quote, received one, and the plumber came Friday morning at the scheduled time. The quote and the actual cost were surprisingly within $25. The plumber worked all morning he removed the toilet and started snaking the pipes. He removed the roots and found everything else that was clogging the toilet. He then replaced the wax ring and put the toilet back in place. He cleaned up the bathroom when he was finished.
Description of Work: The plumber ran a snake through our toilet out to the street.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Michael T.
03/2011
appliance repair, plumbing
+ 0 moreThe plumber that came over was a great guy and explained what was going on as he did the work. While the repairs were going on he did point out several areas that would need my attention after the spring thaw occured. I additionally had them give me an estimate for replacing my hot and cold lines in my house, I plan on calling them when I am ready to schedule this work. They seem willing to work with DIYers and gave me some good how to advice and tips that will make my job easir when I redo my Kitchen.
Description of Work: I had a 28 yr old waterheater replaced, an original sink to the house removed, shut off valves installed in my main bath upstairs, additionally I had a second cold line removed that fed into my sink bathroom sink. DO : have the work areas clean and accesable if you are having them install your items have them laid out where the plumber can easily access them. DO NOT : if possible have children or pets around as they can be distracting
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
Stephanie F.
04/2010
appliance repair, plumbing, small appliance repair, drain pipe, appliance sales, drain cleaning
+ 4 moreWe called early that morning, and they said they would have techs out to look at it by 1:00, and they were here by 12:30. We explained the issues we were having, that it was not heating the water at all, and that the unit was extremely old. They asked us to follow them downstairs while they inspected the unit. They throughly explained what they were looking for and how it made the unit run. Upon inspection, they explained the age of the unit, and that at its age it was not only dead, but using so much energy that it was not even worth repairing. They explained the different options we had, like a similar tank with different gallon sizes, the energy they used and if it would be the right fit for how much water we used. They also explained the pros and cons of the tankless water heaters, and that they had mixed reviews on how others liked them. It was their recommendation that with the mixed reviews on tankless water heaters, they would suggest a 60 gallon waterheater. They placed the order, and were here the next day, at the time they said they would be, to install the unit. They were very respectful of the flooring upstairs, and made sure to answer any questions we had during installation about the unit. The only poor thing I could say is that they did not clean up the sediment that was left on the floor, leaving me to clean up the mess.
Description of Work: Our water heater died, so they came out to make sure there was nothing easily fixable on it before deciding it needed to be replaced. They checked the pilot light, made sure none of the gages were shut off or turned down, inspected the unit to make sure there was no immediate safety issues and discussed in detail the options we had.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$900
Contact information
1082 SE 38th St, Owatonna, MN 55060
www.wenclplumbing.com/Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Appliance Repair,
Drain Cleaning,
Appliance Sales and Installation,
Drain Pipe Installation,
Wells and Pumps,
Appliance Repair - Small
FAQ
Wencl Plumbing is currently rated 4.4 overall out of 5.
No, Wencl Plumbing does not offer free project estimates.
No, Wencl Plumbing does not offer eco-friendly accreditations.
No, Wencl Plumbing does not offer a senior discount.
No, Wencl Plumbing does not offer emergency services.
No, Wencl Plumbing does not offer warranties.
Contact information
1082 SE 38th St, Owatonna, MN 55060
www.wenclplumbing.com/