WASTE MANAGEMENT

Our family is new to Owatonna, and we own a business downtown. When we called our Business provider about residental service, they were quite honest that they were way behind, and couldnt start service for up to Ten days. Having all of the papers, cardboard, trash etc from moving, we couldnt wait so we called Nationally known Waste Management, that has a local office. FIRST RED FLAG was bragging and actually putting down other companies by name - we should have moved on.,.. SECOND RED FLAG we were told "well get your conatiners out to you "shortly", we should have demanded a date as we thought they ment that day! THIRD RED FLAG Seven days later, and three phone calls later, we got our dumpster and were told it had to be curbside by 6AM as we were the first stop on the route. FOURTH (do you see a pattern yet?) They totally skipped us on the first scheduled pick up day - we watched as they drove right down the street and totally didnt bat an eye at one of their dumpsters (the competition has different colors than WM) FIFTH They got in kind of an "argument" with us about wether it was out curbside before they even contacted their route driver (we put it out the night PRIOR) SIXTH They never credited us for the missed pickup SEVENTH ( in only seven weeks of service) They skipped us again the 4th week. EIGHTH LAst week I knew I was heading out of town, so we again put the container curbside at 4PM Thursday for Friday pickup. You guessed it, got home from an out of State Funeral and my Garbage was STILL THERE. When we called them, WM in Owatonna blamed "Subcontractors" that "sometimes get running behind on their route and they just skip our (WM) stuff and go home". REALLY? Thats what we were told. The supervisor said he would CREDIT our account AND that someone would be out Tuesday AM to pick it up. It is Tuesday at 6:40PM and no pick up. <y container is still curbside, overflowing NOW, and the city is complaining to ME. I do not reccomend them at all - stick local, like Stewerts or something. UPDATE" June 12 2014 We cancelled service completely via phone over 14 days ago because they had not come to do a pick up until MONDAY. To Date, they have not picked up the dumpster despite our requests to do so.