FLOORING EXPO

lBad experience, Ask who will install the carpet is it an outside source, what will happen if they are late? I would not purchase from this place ever and would never recommend it.

On their third and final trip they returned to put in the transition pieces. The cabinet installer covered up the mistakes in the floor. At the time of drawing up the contract, we asked Flooring Expo if they had their own installers. They told us that they did, but the installer was from another company. Not exactly upfront. Overall the experience was not acceptable. The prices were probably what one would normally pay. Their responses were timely but didn't mean much looking back, talk is cheap. I would not recommend them and would steer people away, at least from the Maple Grove site.

I THINK THEY TRIED REALLY HARD TO MAKE SURE I WAS HAPPY. THE TILE THAT I CHOICE HAD AN INCORRECT MODEL NUMBER ON IT AND THEY ENDED UP ORDERING THE WRONG TILE AND I POINTED THIS OUT AND THEY AGREED WITH ME AND APOLOGIZED. THEY BEND OVER BACKWARD TO CORRECT THE PROBLEM AND WENT THE EXTRA MILE, THEY DID NOT CHARGE ME ANY RESTOCKING CHARGE.

CHRISTINA BURNS WAS OUR SALES/DESIGN CONSULTANT AND SHE PERFORMED EXTRAORDINARILY!! VERY KNOWLEDGEABLE, COMPETENT AND READY TO GO THE EXTRA MILE FOR THE CUSTOMER. I'D DO BUSINESS WITH HER AGAIN WITHOUT RESERVATION. WE DID, HOWEVER, HAVE OCCASION TO DEAL WITH THE MANAGER OF THE MAPLE GROVE STORE ALSO (I'M NOT CERTAIN OF THE GENTLEMAN'S NAME). WE ENCOUNTERED HIM WHEN WE STOPPED BY THE STORE TO PICK UP OUR PERGO ORDER. HE DID NOT CHECK OUR ORDER FORM AND GAVE US THE INCORRECT FOAM SOUND BARRIER FOR OUR INSTALL. WHEN WE NOTICED THAT WE HAD NOT RECEIVED THE PRODUCT LISTED ON OUR ORDER FORM, ANOTHER SALES ASSOCIATE ASSISTED US. HE INSISTED THAT WE WOULD HAVE TO PAY A "RE-STOCK" FEE TO OBTAIN THE CORRECT FOAM BARRIER. WE THEN CALLED THE STORE THE NEXT DAY, EXPLAINED THE SITUATION TO CHRISTINA BURNS AND SHE REMEDIED THE SITUATION AS WELL AS APOLOGIZED FOR OUR INCONVENIENCE. THE CARPET INSTALLER THAT WE WORKED WITH WAS SUPERB; VERY SKILLED AND DID QUITE A NICE JOB.

I WAS SO IMPRESSED BY THIS STORE, AND CHRISTINA, THEIR REPRESENTATIVE. THEY MEASURED ON A SUNDAY MORNING(!), TO ACCOMMODATE MY TIGHT INSTALLATION SCHEDULE. THEIR FOLLOW UP THROUGHOUT THE PROCESS WAS EXCELLENT, AND THE CARPET WAS AFFORDABLE AND LOOKS NICE.

CHRISTINA, THE DESIGN CONSULTANT, WAS VERY HELPFUL AND PATIENT WITH US CHOOSING A FLOOR COVERING. SHE NEVER PRESSURED NOR HASSLED US TO CHOSE SOMETHING EXCESSIVE TO OUR NEEDS. CHRISTINA FOLLOWED UP ALL PHONE CALLS VERY PROMPTLY. A LITTLE BIT OF MISUNDERSTANDING ON HOW THE FLOORS WERE TO BE LAID. MORE EXPLANATION WOULD BE GOOD BEFORE THE INSTALLER ACTUALLY COMES TO INSTALL. THE INSTALLER DID A GREAT JOB! HARD WORKER, HAD AN EYE FOR DETAILS.

HAVE BEEN PROMISED A PARTIAL CREDIT DUE TO PROBLEMS

THEY HAD THE CARPET FOR 6 WEEKS AFTER TAKING THE DAY OFF OF WORK, THEY CALLED AND SAID IT WAS FLAWED AND NOT ABLE TO BE INSTALLED THEY ALSO CALLED LATER TO SEE ABOUT INSTALLING AFTER THEY HAD ALREADY INSTALLED.