This was the second time I had worked with Bob's Construction, the other time was about 5 years ago when I had a new roof put on my townhouse. The first time they had to come back and do a couple of noticeable fixes on the shingles, but overall were kind, responsive, and quick to make things right. That's why I went with them a second time to roof my garage. Unfortunately the second time around may have just been the worst experience I have ever had with a business in my life. First I was told 5 to 6 weeks, which was very close to the closing of the sale of my home in 8 weeks, of which Bob's knew the timeline and the fact that it was contractually part of the sale of the home. They reassured me there would be no issues and they would get the work done before the closing. I was then called by Steve, a salesperson who worked for Bob's, who told me that if I brought 50 percent of the payment down that day, he could get the work done in 2 to 3 weeks time. His reasoning being that there was a lot of homes that they anticipated having to do storm damage repair on, that ended up not needing it, so it freed up space on their schedule. Of course I jumped at that, left work early, and brought a check to him before they closed that day. After 3 weeks of radio silence I called and was told that I wasn't on their schedule for the following week, so call back in a week. This happened twice, so by week 5, I emailed Steve again and was given the response "I will get it done by your closing". No timeframe, nothing scheduled, just that. The week before I closed on my house I had to call them again and was told they would be out on Tuesday. I cleared my driveway and garage out for them and no one showed. I called again and was told they couldn't get out until Thursday and guess what, no one showed. Then I was told they would guarantee it would be done Saturday and I even got a text from Steve around noon that said "They are just finishing up on a roof and are on their way over to do yours". I bet you can guess what happened next, nobody showed up. I tried multiple times to contact Steve, but he was up at his cabin with spotty cell service. Then randomly a van shows up on Monday to complete the work. A few other things to note that made the experience even worse: There was a wasp nest discovered in the garage and a Bob's Construction employee sprayed Raid all over both of our motorcycles and convertible. (We would have moved them all out had we known when they were going to come and do the work.) The same employee had greasy hands and left grease smears and handprints all over the fresh paint on the side of our garage. Bob's Construction was also asked to quote us on repairing any rot on the underside of the roof and were out 2 times to inspect it. They nailed new facia boards over the old rotted soffits and told us, sometimes those things are hard to see at first. We had to contact another company to fix their work and replace the soffits. I was also quoted $700 dollars more than a competitor to replace a window, when I specifically asked for the least expensive option. I did get an email from Dave Ryan, president of Bob's Construction who told me the reason there was so many delays was because of an excess of storm damage on homes they had to play catch up on, which is directly contradictory to what Steve had told me in the beginning of the process. He gave me a whole slew of excuses, that were different from everyone else's, which shouldn't surprise me that if the lies are starting at the top of the company, they find their way to the rest of it. The reason I wanted to get this out was to inform others of the poor business practices and customer service issues Bob's Construction has and hopefully prevent them from going through all the time and stress I did for subpar work.
Description of Work: Garage Roof
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,600
Thanh D.
05/2017
1.0
roofing, siding
 + 0 more
It was a disaster. They hired a third-party contractor to do the siding. It was poorly done. Nails were not clean up properly. My door bell was broken. My water pipe was leaked after the siding job. But they claimed that was not their liability initially. After I pressed several time, they finally admitted and get them fix. But you shouldn't have gone through such experience. The worst part is roofing. Well, my roofing is leaking for crying out loud. They didn't know how to do chimney flashing properly. My roof was leaking, and I contacted them, they were not responsible. They cited multiple reasons (chimney cracks, no chimney huts, high directional rains, etc). It was very hard to get a hold of them. I sent them pictures of the leaks and they said it was old, like I was making this up. For the record, I am from Madison and they are from Minnesota. So they are storm chaser, and after the job is done, they will be gone for long. I have learnt the lesson in a hard way. Other things: they didn't put my gutter back properly after the roofing job. So my gutters and gutter guard are useless now. They can't hold water. And after every rain and when the snow melt, water is all over the place. And you know what was there answer when I complained? They said, you should have had this replaced because the insurance paid for it. This was BS. The owner Kelly Madson is not an honest person. He came over and check the leaking after so many effort of mine to get a hold of him. There are two chimneys in my home. He went up the attic and said then once is leaking and the other one was not. But having something in my guts, my wife actually climbed up the attic to check the other chimney and it was leaking too. So please beware! I am talking to my attorney to see what can be done. If they don't get the situation under control (both the roof, and the damage by the leak, and the gutter), I consider suing them. I've attached here the pictures of the real leaks. There are some more pictures about the improper gutter guards and the damage to the house because of water was not hold in side the gutter. I'll post the later once I have more time.
Description of Work: Roofing, Siding
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Malcolm B.
09/2016
5.0
roofing
 + -1 more
Perfect. They re-caulked an area of the roof that had developed a leak. The leak only occurs when the wind comes from a certain direction and we have a large amount of rain. Very intermittent. If it continues to leak, which it shouldn't, they will be back and do further work. The entire roof will probably need to be replaced in 5 to 10 years. At that time we will have them examine this area for more extensive work.
Description of Work: Reseal flashing on older roof (leak).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Vaughan J.
07/2015
5.0
doors, roofing
 + 0 more
unknown
Description of Work: They replaced my sliding glass door to my deck and my front door and storm door. They also repaired and wrapped some of my trim that was rotting. They were easy to work with, very professional, and most importantly, excellent at their job. When I had a problem with my sliding glass door, they came right out and fixed it at no charge. Their price for my front door was almost half of what another company quoted me for the exact same model.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Craig M.
02/2015
4.0
roofing, replacement windows
 + 0 more
unknown
Description of Work: Windows previously installed by them the seals needed replacing.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Paul B.
02/2015
5.0
roofing, replacement windows
 + 0 more
unknown
Description of Work: Source for replacement windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Bob's Construction Inc
(Member Name), Hope you are enjoying your new triple-pane windows. Thanks for allowing us to assist you with your home improvements.
Cheryl S.
02/2015
4.0
roofing, replacement windows
 + 0 more
unknown
Description of Work: Replaced 2 skylights and a sliding glass door. They installed a broken door but reinstalled a good one. Skylight and accompanying roof work was excellent.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Response from Bob's Construction Inc
[removed member name], Thank you for allowing Bob's Construction to assist you with your home improvement projects. If there's anything we can help you with, don't hesitate to JUST CALL BOBS!
Mark K.
12/2014
5.0
roofing
 + -1 more
unknown
Description of Work: They replaced all of our windows. It went VERY well. I would recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
sara C.
10/2014
5.0
roofing
 + -1 more
unknown
Description of Work: they put in egress windows, shutters and miscellaneous hardware.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Mike H.
06/2014
5.0
roofing
 + -1 more
unknown
Description of Work: Put in new window
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$700
Thomas F.
06/2014
5.0
roofing
 + -1 more
Everything went great, from bid through installation. Had a minor problem with installation which they promptly fixed.
Description of Work: Installed new windows in apartment above retail location.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Greg W.
03/2014
5.0
replacement windows
 + -1 more
Bob's has awesome customer service. The quality of work is excellent. Was really impressed with the professionalism and customer service, all the way from the receptionist at the office, to the person who takes the estimates, to the installers, they work cohesively, as a team, to provide the best customer service and buying experience for you. Easy to request information on a free estimate on their website. Plus after I submitted , they called me to set up an appointment within an hour or two. Mike who came out and did the estimate was very thorough and professionally, recommending and suggesting different window options. After we agrreed to go forward with the window install, he returned with his main installer and introduced him, thus continuely emphasing the team work approach. They took the necessary measurements, and we set a window of a few days in March for the install. They called me about a week before the install , confirming a date. The installers were very prompt, even arriving 15 minutes before scheduled time. The installers were very professional, and efficient. They replaced our old drafty windows, doing excellent, professional, high quality work. The new windows look awesome, and NO MORE DRAFTS!!! We are very satisfied with job the whole Bob's Construction team did, and will definately call them again in the near future, when we need work done, and will recommend them to any friends or family that are looking for home improvement needs. At Bob's they cohesively work as a team to provide the best experience for their customers. To sum it up in 3 words! "JUST CALL BOB'S"
Description of Work: Installed 4 new windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,285
Linda I.
10/2013
5.0
doors, siding
 + 0 more
Perfectly.
Description of Work: Installed new door frame and door and repaired siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Vaughan J.
06/2013
5.0
doors, roofing
 + 0 more
I had a very positive experience with Bob's construction. They were very courteous and helpful. They returned emails and phone calls promptly. Their customer service was excellent. The installers were very experienced and professional. Their goal was to do the best job possible so the home owner is pleased. They paid attention to all the little details, cleaned up afterward, including washing the windows. I found Bob's Construction to be dependable and honest. I love my new doors and I would use them again in the future without hesitation.
Description of Work: Replaced front door, storm door and sliding glass door. Wrapped garage door and service door trims with aluminum.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Erica M.
06/2013
5.0
roofing
 + -1 more
Great customer service their sales person came out within 2 days of calling for an estimate. He was very helpful throughout the entire process. We set up a date that was only a few short weeks after we called. A large group of workers showed up were polite and were done with our new roof in half of a day.Nails and materials were cleaned up great! I was worried about the kids stepping on a nail but only found maybe a few in the landscaping. Called a year later about info on warranty we purchased and again customer service was outstanding. We have recommended Bob's to many friends and family who have also had a great experience!
Description of Work: We had wind and hail damage on our roof. They replaced shingles and vents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Kelly M.
01/2013
5.0
replacement windows
 + -1 more
We love the new windows. They open and close so easily. No more running up and down the ladder for cleaning. Bob's showroom is very impressive. We were able to see and operate the windows before purchasing. We went with the Revere Sovereigns. The installer, Rory, did such an excellent job putting in the windows. I would recommend Bob's to all my friends. Like the radio ad says: "Just Call Bob's"
Description of Work: Needed new windows. Our house had the old wood windows and were so hard to open or close.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kelly M.
01/2013
5.0
roofing
 + -1 more
Can't say enough about how wonderful Bob's Construction was to work with. Not only did they come out to inspect the roof, but they also found a roof vent problem. We did get other bids, but we went with Bob's because they have a quality product, the salesman was prompt, courteous, and professional and they did our windows the month before. The roofers were on time, fast, and really knew their business. Complete clean up too. Would recommend them in a minute.
Description of Work: had a leak in roof which led to needing a new roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristi M.
12/2012
5.0
siding
 + -1 more
After getting multiple bids we hired Bob's Construction to do our siding work. We visited their beautiful showroom to see in person all the products and accessories. These guys are real PROS!! Great job again - we are repeat customers!!
Description of Work: Complete siding job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,800
Linda K.
11/2012
5.0
roofing, siding, replacement windows
 + 1 more
Wow - the house looks great! I love the ease of the new windows. They open and close so much easier and I don't have to stand on a ladder to clean them either. Our home is so much warmer with the new siding. We were able to choose our colors with Jamie's help. Bob's showroom is GREAT! We were able to see the windows and siding and roofing before we agreed tho their proposal. Everyone was so easy to work with from the salesman Jamie to the workers. Rory did such an excellent job finishing the inside trim for us too. Even the roofers were great to work with. They cleaned up every day and not a nail was left behind. I would recommend Bob's to all my friends. Like the radio says: "Just Call Bob's"
Description of Work: Install new Vinyl Siding Install 8 new Vinyl replacement windows by Revere Install a new Roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristi M.
10/2012
5.0
replacement windows
 + -1 more
This October we hired Bob's Construction to replace all the windows in our home. We compared products and pricing and selected Bob's to to the work. Couldn't be happier with the entire process. Great job. JUST CALL BOB'S!
Description of Work: Replace all windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,750
Kristi M.
10/2012
5.0
roofing
 + -1 more
!!
Description of Work: We hired Bob's Construction to replace our roof. Everyone was courteous and professional!! The roofers were very quick and finished in 1 day, excellent quality work and the clean-up was impeccable. The salesman followed up with us to be certain we were happy with the work - AND WE ARE VERY HAPPY!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Nicole F.
11/2011
5.0
roofing
 + -1 more
They did a very thorough job. They were quick and clean. They were on par with the estimate. It was an insurance job.
Description of Work: We used Bob's Construction to do our roofing on the home and garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Beth W.
03/2011
4.0
doors, electrician, insulation, siding, replacement windows
 + 3 more
I would use them for smaller jobs and not the large job that I had them do. The end was very frustrating because they could have been done 2 weeks ago. They haven't done any work for the past 2 weeks. They finally ordered the materials they needed, when they could have ordered them before. Although, the job looks really nice. We haven't had a problem with it yet. He even came back because we wanted more outlets put in. He also didn't charge us the amount that we expected. I am extremely happy with it.
Description of Work: They did siding, 15 windows, insulation, and all new electrical work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$28,000
Pam K.
03/2011
4.0
roofing, siding, replacement windows
 + 1 more
Our insurance paid for the work.
Description of Work: Bob's Construction reroofed an area, replaced siding and windows and since they were the general contractors the subcontractors answered to them.
Rating Category
Rating out of 5
quality
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Patrick S.
03/2010
2.0
roofing, replacement windows
 + 0 more
Their bid was $40 per window cheaper than their competition. He included $400 extra in the bid for "worst case scenario" on the one water damaged window. They scheduled their carpenter to come out and measure the window. Upon talking to the carpenter he mentioned how they were going to install the window. He was going to install a pocket or replacement window. That is not what we agreed on. They were supposed to do new construction windows. This led to a phone call. Then once the windows were ordered the salesman called me again about how I wanted the windows finished. I only wanted the one finished inside as I was doing the rest of the windows to match. It was at this time they sprung on me that to finish the windows on the inside, jam and trim casing that it would be $150 more per window. I told them forget it and went to root river hardwoods and purchased $200 worth of #1 common oak to finish the windows. The installers came and I had my father here because I had to work. We have some experience installing windows and only contracted these because they were on the second story and one was rotted. They came at 8am and were done at 2pm. The upper level were normal and just an out and in and finish the outside. The worst case scenario window just needed 2 support studs replaced and some siding. All in all about $15 in materials.. The salesman came to give me an invoice and he still charged $400 for the repair of that window. When I complained he lowered it to $200. So I went in search of how much my windows truly cost. At united products one can get the same exact window for approximately $300. I was charged an average of $640 for each window. I thought this was a little high considering no inside finish or time casing. If I went with larson windows it would have been a complete job with the inside finished for the same price. In the end I got taken. Lesson learned, never have Bob's construction do windows again. Their carpenter was subcontracted and they were great.
Description of Work: Received an estimate to do two upper story windows and one lower story window that was rotted out. They replaced the windows with low e argon filled double pain vinyl windows.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$2,143
Response from Bob's Construction Inc
We would apologize for the confusion about the type of window you wanted.The correct flanged window was ordered at no addtional cost to the customer and the installations were completed. The customer stated he would do the interior trim work himself and it was bid this way. I would like to inform our valued customer that we actually spent well over $100 just in material to repair the worst case scenario - damage to the second level window. If you consider a finish carpenter's rate is charged at $65.00 per hour, we feel you were treated fairly and in an effort to always treat the customer honestly and professionaly, we lowered the reapir cost to $200 which was less than the cost of repairs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Windows,
Siding,
Doors,
Insulation,
Electrical
FAQ
Bob's Construction Inc is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Bob's Construction Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Bob's Construction Inc offers free project estimates.
No, Bob's Construction Inc does not offer eco-friendly accreditations.
No, Bob's Construction Inc does not offer a senior discount.
No, Bob's Construction Inc does not offer emergency services.
Yes, Bob's Construction Inc offers warranties.
Bob's Construction Inc offers the following services: Windows, siding, roofing, doors, gutters.