MJ's Contract Appliance Inc.

If I could give a negative score, I would. I've spent nearly $30,000 in the past 4 months on what I thought were new high end products that don't seem to work. Looking back, I would bet money that I've received refurbished products packaged as new. Kitchen: Viking Built In refrigerator - stopped working after 2 weeks due to a hole in the refrigerant line. It was replaced. Viking Microwave - didn't work from day 1, it would turn on but not heat anything. It was replaced. Viking Range & Range Hood - work so far. Viking Under Counter Fridge - works so far. Bar: Bertazzoni Refrigerator - One leveling foot did not screw in or out. Tech sent from Warner Stellian (another company) to fix it. It still won't fully level and the reason I was given is that the floor is not level. But the floor is brand new and perfectly level. Bertazzoni Range - 2 burners did not work day one. Tech sent from Warner Stellian (another company) to 'fix' it. He replaced with a new cook top. It worked and heated but the front burners were controlled by the rear knobs. He clearly crossed wires. Not to mention, the cook top now shocks me when I touch it. Replacement unit sent. 3 burners work perfectly, the 4th will not turn on. At this point, I'm told by the MJ's rep they think it's an electrical issue in the house and I need to have an electrician come take a look. I ask for MJ's to cover this cost and they refuse because "they have never had this problem". I have requested that the sales rep, GM or anyone who cares to come see what is happening. This request seems to be ignored. They now want me to spend more money to have someone tell me that the electrical works fine and there is still no resolution in sight. This issue has been going on since September. Absolutely DO NOT BUY from MJ's unless you want to spend additional money and resources to fix unnecessary problems. Buy from Warner Stellian instead, at least if it needs to be fixed you'll get a tech from the company you purchased from.