Champion Windows and Home Exteriors of Minneapolis

The crew did a wonderful job putting the siding on my house. It looks great.

Everything was fantastic. We love are new windows. The sale rep was professional and the installers were amazing.

The representative was very friendly and professional. I think he was overly optimistic about our project. I did not appreciate the high pressure sales. The price started extremely high and was drastically lowered. I do not like this kind of approach.

Measurement and installation went wonderfully and love our new windows. Only issue with the whole process was the sales portion of it. It was VERY old school with scraps of paper and hand written invoices. Very hard to tell if you got the best price possible.

The worst customer service I have ever had! I ordered windows in June 2017 and the project was not completed until December. The windows were installed after about 8 weeks after order. BEWARE, if there is anything not completed and a "service order" needs to be done, do not sign the paperwork. They will take the remainder of payment and then for months on end, will have the receptionist say when you contact them that they will call you when the part comes in. They ordered the wrong screen door from factory. The manager never calls you back. We had to get an attorney involved to get the original contract order completed. 6 months is UNACCEPTABLE for an order of any size to be completed in the 1st place. Additionally, Champion took no responsibility for all the errors and kept trying to blame other employees and the customer. NEVER CHOOSE THIS COMPANY!

It has not gone well and we are in discussions with them right now of how they are going to fix the problem. The pricing for the size of the windows, once we get them in correctly, is very reasonable. The quality of the windows are an A, the problem is all the windows were too small. The quality of their work is an F because everything is too small, they re-sized our framing. They were on time. It has been a month-and-a-half and we are still trying to get this resolved. They haven't fixed the problem. It is a highly recognized professional company. We're expecting to get it resolved.

Somebody came out to our house afterwards and said that the underside of the window wasn't caulked to the surface of the house and it's leaking in the wall. I haven't gotten it adjusted. I keep thinking I should call Champion and see what they say. I just haven't done it. The quality was excellent. We had a bunch of people out to bid, and we liked them the best.

Buyer Beware! My wife and I have renovated several homes in Minneapolis and wanted to subcontract a large addition on our property to relieve the stress of property renovations. Our attention was directed to Champion windows. The process started Aug 1, 2016 when a kind elderly gentleman came to our house by appointment. He spent 5 hours at our house and planned out options to build one of the largest sunrooms sold by the local Minneapolis office. He was very knowledgeable and convinced us we were purchasing the best product on the market backed by a solid worry free guarantee. We had investigated the company and discovered Champion had been in business for 65 years. Jimmy Ray won our trust and described the lifetime warranty in detail and we were convinced this would be a positive and relatively stress free experience. Unfortunately, the evening with Jimmy Ray and the signing of the contract was the most positive experience we have had with Champion windows. After the contract was signed we were never in contact with Jimmy Ray again. We had several issues during the build and repeatedly tried to contact Jimmy Ray for assistance and eventually after several repeated requests for contact we were told he was no longer with the company. The build was stressful and the build crew was temperamental and visibly angry in the mornings. I never spoke with the build crew until at least noon when there mood was more friendly and they would look us in the eye. After several delays and permit issues with the city our project was completed and we were hopeful that despite our reservations we had a solid product as Jimmy Ray had promised backed by a lifetime guarantee. That is until the 2017 spring rains arrived. The sunroom leaked profusely during every rain in the months of March 2017 onward. We called Champion windows several times because the interior of our property was damaged and the insulation was most likely waterlogged with possible mold. You could visibly see the underside of the sunroom and the wood was severely stained rotting with holes. We requested a service call and two weeks later a Champion repairman arrived. He spent the afternoon with a caulk gun doing several repairs. However, the leaks continued during the next rain. The repairman arrived again with his caulk gun and continued to caulk the sunroom for hours. This continued for approximately six months with several visits from the Champion repairman and his caulk gun. The repairman told us the company is to busy and doesn't have sufficient manpower to do repairs. We still continue to have leaks in the sunroom and they have not repaired the damaged materials. Unfortunately, the repairman has also been a no-show and this has added to our frustration. This past week I called the Minneapolis Champion front desk for another service visit and I expressed my concern that our $70,000 sunroom continues to leak and the interior of our house is damaged. We even have 4 x 8 boards hanging down ready to fall and hurt us. (See Pictures) The girl at the front desk accused me of "customer harassment" and twice hung up the phone on my wife and I. My wife called back and requested the phone number of their corporate headquarters. She gave us a false phone number. I waited a couple of hours and called again and spoke with another representative and finally was given an accurate number to the corporate offices. I called and spoke with a "Summer" and she was kind and respectful forwarding my concerns to the CEO of Champion windows. At this point we feel obligated to warn Minneapolis residents about Champion windows because they oversell the product with elderly gentlemen who you are inclined to trust. Once you sign the contract your experience will significantly change and they do not intend to honor their contract. Note: We scheduled a visit from Champion on 8/24 and they were a no show. I emailed the pictures of the sunroom to Summer at the corporate office because if we get a storm we might have 4/8 sheets of plywood blowing off the sunroom. See pictures. UPDATE 10-9-17 This is a follow-up review to the defective $70,000 sunroom built by Champion Windows. We have had extensive damage to our sunroom since it's install last year due to water issues. Every time it rains we have water invading the interior of our property. Champion has sent out a repairman over 10 times to add ugly and messy caulk beads in an attempt to wear us out. We finally contacted the Attorney General and Better Business Bureau to force champion into honoring the warranty they sold us with the sunroom. Unfortunately, every time Champion repairmen arrive at our property they stay for 8 or more hours and damage our property. We have pictures of white caulk smeared on our new decking, smeared on our windows, and even white caulk on the bottom of their shoes. They are so sloppy with the caulk they will walk around our house and get white silicone caulk smeared on our floors. This past week they send in a representative from the corporate offices to assure us they will respect our property and rebuild the sunroom correctly. After 4 days and four or more Champion trucks on our street they still have not stopped the leaking. We have been home every day to carefully watch our property and make sure they do not do additional damage. On Saturdays my wife and I perform volunteer work for survivors of the hurricanes in Florida and Texas and we could not be home to watch them this Saturday. Guess what? They used our brand new hot tub cover as scaffolding! The hot tub cover is covered with grimy mud and now has a huge sag in it due to the workers walking on our hot tub. Unfortunately, this saga is far from over because next we have to deal with Champion Windows insurance company to pay for all of their damages to our property. Will keep you posted. Check the additional pictures.

They did not have the guarantee he wanted. It was kind of a rush situation, so he finally just cancelled. I don't think the guy explained enough to him. Get a lot of quotes.

Excellent--started the job and continued working every day until complete.

Great couldn't have asked for better

Although the product that was installed appears to be of good quality, Champion was unresponsive during the project. When they did respond to our inquiries, they said all the right things to calm our concerns. Unfortunately, they did not follow through with those promises. For example, Champion stated the sunroom would be completed in 1-2 days after the windows arrived from the manufacturer. The windows were installed on one day, but none of the finishing work was completed. In fact, more than a week later, the project sits unfinished. The installer hired by Champion stated that Champion had called him off the project despite the exterior of the sunroom being partially finished and one entire window not being installed at all. The whole process has been incredibly disappointing and frustrating.

It's turned out terrible. One of the screens on the window broke. I took the screen in 6 weeks ago for a simple repair. Champion hasn't repaired or returned the screen and they've refused to call me back even though I've reached out 5-6 times.

Good, fast, extremely neat people and friendly. Really know their business well

Overall it went well. Will hire them again if needed.

Terrific. They were easy to work with and the materials were quality. Tony had tremendous attention to detail and his crew were very hard working and meticulous.

thought it went well. Ended up finding out they had found rot in the patio door and just reinstalled new door over top of rot. Even though I asked them to let me know if there was any issues with rot due to having a child with asthma and being very conscious of air quality. I wrote a letter of complaint to management, but they never bothered to respond.

GREAT It was a job two years ago. If I were you I would go to Champion and Tony.

Perfect. Door was as ordered, work was prompt and satisfactory, cleanup was thorough.

The service was very good. We were very pleased. We have used them a couple of times.

Great. They have put in a total of 6 windows for me, and I really like them. They put in windows in the kitchen, the front living room and in the upstairs master bathroom.

Everything was fixed in a timely manner

Work was completed as expected. Windows have been great.

Practically every one has lost its seal and had to be replaced. All of the screens fit improperly, letting flies into my window area to pile up and die. They caulking job was absolutely obscene. It was so unprofessional it's just unbelievable. The last one they did wasn't sized properly, and they want to charge me $99 to drive out here to fix their own mistake. They left nails all over my driveway, one of the workers urinated on my siding during the winter. I had my windows professionally cleaned in the fall, but neither I nor the cleaners could get the tops down to clean them. I asked them for a printout of my account to see how many windows I'd had installed and how many had actually lost their seal, and after initially agreeing to do so, they have now refused. Two or three times they had to come and clean out the dirt between big two-paned picture windows. They company even admitted that they'd had a bad batch of windows during the '04 year when they were initially installed, but they have done nothing to make amends, I have been suffering ever since.

My wife and I signed a contract for new windows with Champion in mid September. Since then we are sincerely regretting our decision. The representative was kind, not high pressure and we felt comfortable moving ahead with him. We signed that day for the upstairs windows and then added the downstairs windows a few days later. Signing that contract was a big mistake. Note: Before signing the contract I asked the factory representative about the cancelation policy. He told us if we couldn't go through with the deal to call in and cancel the project, that it wouldn't be a problem. I felt it was important to ask since it's a huge expense and we needed to know what would happen is we just couldn't go through with it for any reason. About two weeks later they came to measure the windows. During the measuring process on Friday 10.2.15 we learned more about the windows we had signed up for and how they would be installed. We weren't convinced after learning more about the installation that we would be satisfied with the with product. Since install manager said he was going to order the windows the following Monday 10.5.15, we reached out to Champion both Saturday and Monday telling them of our decision to cancel the order. I emailed the factory rep and spoke with him on the phone relaying our decision, I also spoke with the office and finally the sales manager. That's when things went down hill. The office manager and sales manager told us canceling the contract was not an option and we're on the hook for the down payment (which I never made, they just hit the credit line I opened with them within a few days of signing the contract without notifying me.) When I emphasized I did not want to move forward in an way, the sales manger was clear with me there was no canceling the contract. Even though no windows had not been ordered and no work has taken place at our home we were beyond our 3 day right to rescind, we were on the hook for a down payment. When I mentioned referenced the conversation my wife and I had with the factory representative, the manager said the factory rep. could no longer recall that conversation. We should not have signed without reading more carefully this contract. In the bottom 2/3 portion of the front page it does state that we have three business days to cancel. We feel this would have been an important detail for the factory representative to cover especially since we asked about their cancelation policy. We also do not see anywhere on the contract the penalty for cancelation, or that we would have to forfeit a down payment before any materials were ordered or services had been provided. The contract also says that "verbal promises can cause misunderstandings, therefore this contract and the accompanying limited warranty constitutes the entire understanding of the parties." If we understand this correctly, no matter the details we discussed in person about the project, the contract is the final word. Unfortunately the contract has no specific detail in it about how the windows will be installed. We are reluctant to have them here at all since both the factory representative and the installation manager gave us specific details about the installation when they were on site, but the contract notes only the window style they would be installing and not a word about install procedures other than they would use standard practices. The relationship between Champion and my wife and I is damaged and we do not wish to move forward in any way with their services. We hope they will respect our decision and end the agreement.