Granite & Marble Direct LLC

DO NOT USE THIS COMPANY!!!! VERY UNPROFESSIONAL! They started ripping my old counter tops off my cabinets without looking to see how they were attached and broke a couple of my cabinets apart. I stopped them and asked what they were doing, as we were NOT replacing our cabinets and they had broken them apart!!! Then they had to figure out how to REPAIR THE CABINETS before they could install the granite tops. They had 2 cabinet tops cut to the wrong sizes. I told them it looked like they had just put them in the wrong place because, if they switched them around, it looked like they would fit. The contact person told me "they don't make mistakes"! and did not give the installers permission to swap them. The contact person was EXTREMELY RUDE AND NASTY!!! Though she was very pregnant, there was no reason for such POOR CUSTOMER SERVICE!!! Even though I had discussed my concern that they look at the granite carefully and cut it to look best in my kitchen, and there were spots on the granite I had indicated not to be used, they were. I was told by the owner that there were no instructions supplied to the granite cutters, the contact person didn't write anything down as she had said she would. The spots I didn't want in my counters were right smack in the middle of my counters and very noticeable! I had a very large portion of the second slab I purchased left over, and they used it to re-cut the 2 counter tops that were done wrong. They cut one with the grain of the granite going the wrong way. The contact person argued that the granite didn't have a grain to it and it was fine. Well, everyone that "saw" it, and she had not, said the grain is going in a different direction and it WAS noticeable. So, I had to insist the owner come out and see it. He did and apologized profusely for her behavior, agreed the grain was noticeable, and had to have the counter top re-cut a SECOND time. Using up more of my granite again. Later, when I contacted them to have them use some of my leftover granite for a small counter in my laundry room, the owner did not return my calls. I was given very expensive pricing by the contact person, and told that I should buy a new piece of granite from them as the piece I had was no longer large enough to make the small counter top. I told them they should give me a good price considering THEY screwed up my kitchen and used up all my granite re-cutting 3 counter tops, and now they expect me to buy more granite from them??? I again requested to have the owner call me, and 3 weeks later, have still not heard from him. I have hired another company who is installing granite for me at 1/2 the cost Direct Marble and Granite quoted me and I am sure will do a much more professional job!!! DO NOT USE this company!!!

Everyone that we dealt with was so professional and genuinely nice and helpful. Angie was really fun work with while we picked out our granite. We picked out a beautiful slab with a large pattern and Angie spent time with us to decide where the various cuts would be to maximize the lovely pattern.  They are the only supplier that we looked at that offered for us to help plan the cut.  The installation was so quick and efficient, the installers and the measurer were professional. We are so happy with the finished product and overall experience   We looked at many places for countertops and I believe that theirs was the most beautiful and affordable.  We rate this an A+ experience.

Alex did a great job. I would definitely use them again.  . Everything looks awesome Very friendly, professional and incredible workmanship. HIGHLY recommend.They went above and beyond what I expected.

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Granite & Marble Direct's customer service team of Angie and Daniela began working with me on a custom bathroom vanity project.  They were extremely helpful in listening to my thoughts and ideas of what I wanted, and began working closely with me to achieve exactly the outcome and look we were hoping for.  The level of communication via both phone and e-mail kept was incredible, and very helpful.  They always got right back to me and answered questions quickly.
They fantastic show room with many stone options to choose from and a bunch of slabs in their yard out back.  Angie called me later that week and said she had done some digging and actually found a quartz remnant that would work for my project!  Alex (the owner) was out shortly afterwards to do a great detailed measurement of my vanity to ensure that we had everything measured exactly right to get a great fit.  
The level of attention to detail, customer service and quality of work I found at Granite & Marble Direct was beyond my expectations, and a rarity in this day and age in the level of professionalism typically given to the customer.  I vetted many other Granite places before deciding on Granite & Marble Direct, including major retailers like Lowes, Home Depot, Twin City Granite, and a few others that didn't come close to these guys.  And I wouldn't go or recommend anywhere else in the future except here.
As all projects go - nothing is perfect, and we had a hiccup in the size of our stone remnant that came up just a few inches to short after Alex had come out and done the measurements.  This company not only stood behind their product and estimate, but ordered a full slab of the stone piece at their expense to be able to still get me the counter top that I wanted.  They also provided an upgraded edge design on my vanity counter, and two sinks were included in the price of the estimate.
The final install, was also a great experience as a fantastic install team arrived on time and was quick to get the counter top installed and looking great.  Even here we had a slight issue, with some of the edges needed to be sanded down, and they did what needed to be done exceptionally well, without complaining, and got the job done right.
I wanted to go into extensive detail on this job, because I know custom projects are not easy, but their team of individuals and ownership really stepped up and made this a great experience for me and I couldn't be happier with the outcome.  I would not go any place else if you are looking for counter top installation.  These guys have an incredible selection of styles and designs and can order any type of product if they don't have it in stock.  Incredible customer service and a great attention to detail and quality of craftsmanship make this one of the best run companies I have worked with!

We had an existing tile backsplash that we wanted to save. They said they may pop out or break some of the existing tile but they removed the old countertop without damaging any of the existing backsplash. We had a corner cabinet that was installed on top of the old counters and other installers said we would have to remove it before the installation but they removed the old countertop without removing the corner cabinet..
Our cabinets along the kitchen wall had two angles with a cutout for a stove and sink and was a difficult installation. The installation was perfect. The large center island was measured, cut and installed perfect.
They were very easy to work with from our first visit to the installation. They were on time and did a good job with the cleanup.

The xperience we have had with Granite and Marble Direct is superb! This is our second time going with them. The owner is very personable and involved in providing quality service. He delivers the best customer experience. He answered all of our questions and gave us everything that we needed. The quality of the workmanship and product is great. We would definitely recommend them to anyone we know.

As I decided not to have a back splash I was concerned  with how well the granite would fit to the walls. Alex measured prior to installation. The 2 young men who installed the granite were respectful, smart, tidy and just did a great job. The granite looks spectacular and fits perfectly. I recommend Granite and Marble Direct without reservation 

I highly recommend Granite and Marble Direct.  They offered the perfect slab of quartz for my kitchen remodel at a cost much lower than the "big box" home improvement stores.  Installation was two weeks from the initial measure and their work was immaculate.

We were very pleased with the work done on our granite countertop. Alex and Dennis did an outstanding
job, removing the countertop and working outside so they could minimize the mess, polishing the ends so they were smooth, etc. When they had problems because a sink hose got broken, they tried to replace it and could not find the right fittings, so came back with two new faucet options for us to choose from. Although they said they would cover the cost of the faucets, we did not think
that was fair and paid for the faucet.
 
They installed the faucet, finished the job, cleaned up very nicely, and then helped to put the fridge into
place. They did exactly what was expected.
I would highly recommend Granite and Marble Direct fo their professionalism and high-quality work.

This company is EXCELLENT!  They did a fantastic job and beat all competitors in price.  I will recomment them to anyone who wants or needs granite/marble installed in their home.  Don't bother shopping around...they are the best!!

Very pleased with the new counter tops. Great craftsmanship. I had doubts in the begging however as we were undergoing the process I was noticing wonderful attitude from the company towards me and my home. The installers were very organized and clean, installed quickly and showed up actually on time. The ordered counter tops turned out wonderful, top quality, without any imperfections. The overall process was very smooth from the beginning, I was told the install date right at the signing, the salesman Alexander walked me through the whole procedure, starting from the selection of my material down to organizing and preparing my order. Alex Burlak (owner) detailed the order when he came out to measure, made sure I received exactly what I ordered. These guys have a wonderful technique to make sure the customer satisfied with their purchase, not to forget to mention, the product is phenomenal quality when it comes to detail, we have ordered granite counter tops in the past and Granite and Marble Direct exceeded my expectations.
Bottom line: I enjoyed doing business and will do more in my kids house. I highly recommend this company.

it all began with us looking for affordable granite meanwhile educating ourselves. We were given a good consultation by both Alex B and Alex D. Very knowledgeable crew, responsive and on time. Highly recommend, my neighbors are having them put in granite. I was given a very good deal on the kitchen counter tops, moreover, I was offered a vanity counter top at half the cost as a combo. I felt excited and satisfied with my purchase, haven't seen a customer satisfaction oriented business like this for a while. The transformation happened within the promised time frame in a very professional manner. They left my house cleaner than it was when they came. Removed my old counter tops and reinstalled exactly what I ordered. Looks Fantastic, could not be more satisfied, already received many compliments. I approve and highly recommend this company.

They gave a list of granite suppliers to visit for granite selection process.  Viewing many slabs allows you to get an idea of the the counter top will look like, this is better that looking at small samples on the wall or in books.  After selecting the slab they arranged for the stab to be sent to their shop.  They came to our home and did measurements.  We purchased kitchen sink and vessel sink for the bathroom through them because they were able to get them wholesale.  The kitchen sink retails for $850 and they were able to get for $250.
They came to our home to help remove the back-splash so I could remove wallpaper prior to install.  We agreed upon an install date and they arrived at agreed upon time.  They removed the old counter-tops and handled disposal.  Counter-tops fit perfectly and look great.  They answered all questions related to care agreed to make any adjustments. They gave us a plumber recommendation for have drains and facets connected.

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I received three bids for granite countertops. Granite & Marble Direct was not the cheapest option but their bid was not too far off from the others. I felt like they were the most responsive and easiest to work with during the bidding process so we chose to move forward with them. We went to the showroom and picked out the granite along with the finishing we desired. We were also able to pick out a new sink which we desperately needed. Although they don't do plumbing it was nice for them to be able to at least install the sink. (They did provide a plumbing reco.) I was also concerned with installation timing since we were having our family in town for Thanksgiving in 4 weeks and they had mentioned they were really busy/booked. They assured me they could complete the job prior to the holiday and that I would have my kitchen in order before my guests arrived.

As promised, they scheduled the install for early November. On the day of the install they were late (45 min) but Alex did call to let us know. They ended up having to make some adjustments on site to the granite as well as needing to take a slab back to the shop for adjustment. Therefore our 1/2 day install did turn into 2, which sometimes happens. The next day they were two hours late - unfortunately they did not call this day. They also needed to reinforce to our base cabinets so that they could hold the weight of our granite. Again, not a big deal except for the fact that they ended up not putting one of the cabinets back in plum before installing the granite and now our dishwasher sticks out oddly and is unable to be secured properly. It falls out of the hole when it is full and we open the door. Constantly shoving it back in is rather annoying.

When they were finished the counters looked nice however close inspection shows some messy results. The caulk job was messy, the back splash doesn't run the full length of the counter top and a couple of the seams are ragged looking. Not horrendous but this company does not have the attention to detail I'm used to with companies that are typically this high rated on Angie's List.

Alex arrived punctually, even a little early and began the tedious repair.  He took great care in making sure it was perfect, and had me check his work before he finished.  There were many steps to the procedure, but his patience was apparent.  I was treated with respect and there were no surprises.

Installed counter top.

Alex and team did a great job with our install. Alexander ( who is the office manager) and Alex ( the installer) were both very professional and responsive throughout the process. The price was very competitive and the process was very smooth. From start ( first contact) to install it took about 4 weeks.
The quality of their work was very good. An unsolicited endorsement came from our plumber who we had hired to install the sink - he saw their work and remarked at how nice and professional the granite install was, how they used screws instead of silicone which requires longer drying time etc..
Will recommend them wholeheartedly for fast, courteous and professional service!

It was unbelievably fantastic! They took care of every detail, handled every bump in the road with precision. It was a difficult job because it was installed in a 100 year old. It isn't every day that they have a customer from Florida with a job in Minneapolis, but they sent me pictures of the installation along. I cannot thank them enough for their help on this project. It completely transformed the rooms.

I called a few places listed on Angie's list and a lot of them said they couldn't help me because they only install the granite. When I called these guys, they were very quick to give me a call back. I sent an email with a photo that illustrated the problem and I got a response with an estimate right away. The work and attitude were both very professional. Overall, we were pleased.

Great experience with our first countertop upgrade.  Alex was professional and helpful in the sales process and assisted us with his recommendations as to types of countertops and countertop options.  The installers did a great job...fast, polite and punctual.  The end result looks great!.  Would definitely recommend.

We contacted Alex to help us with our basement-finish project.  We
needed counter tops for the bar area and a vanity top.  I went out to
their shop and was so impressed by how helpful they were.  Alexander
took me inside the shop to look at the slabs that they had.  We found
them to offer the best price with the customer's best interest in mind. 
Alex came out to measure for the counter tops.  We were a little behind
on our project but it didn't seem to bother Alex, he politely helped us
through our unique situation with professionalism and care.  He really
seems to have a knack for troubleshooting and creativity.  I'd highly
recommend Alex and his team.

We called to set up an estimate and Alexander came out at a convenient time for us. He took pictures and described in detail the process. It didn't even take 2 weeks from the date we decided on it until the job was done. Everyone was professional and had good communication. The installers were very clean and considerate, not to mention fast and thorough. Measuring was done precisely because the tops came out perfectly, the seams are invisible! I would highly recommend Granite and Marble Direct, this company and employees are great!