Rainbow Treecare West Metro

EXCELLENT - ON TIME, EXTREMELY KNOWLEDGEABLE, VERY PLEASANT AND HELPFUL IN MANY WAYS.

I CHOSE THEM OVER OTHER COMPANIES BECAUSE THEY WERE ABLE TO PERFORM THE WORK MORE QUICKLY AND THE QUICKER YOU PREVENT THE DISEASE THE BETTER. THE ARBORIST WAS VERY INFORMATIVE, QUICK TO RESPOND AFTER MY CALL, AND THE MATERIALS THAT THEY PRESENTED WERE QUITE INFORMATIVE. THE ARBORIST GAVE ME HIS DIRECT PHONE NUMBER AND HE SAID HE WAS WILLING TO ANSWER ANY OF MY FUTURE QUESTIONS. I DID CALL AND HE RESPONDED WITHIN HOURS OF MY CALL.

TOM WALKED AROUND WITH ME, POINTED OUT TREES WHICH NEEDED TRIMMING AND IDENTIFIED THE DIFFERENT TREES IN MY YARD. HE WAS VERY HELPFUL AND INFORMATIVE.

LEBEN WAS POLITE, KNOWLEDGEABLE, AND THOROUGH, AND ANSWERED ALL MY QUESTIONS. THE PRICE WAS VERY REASONABLE. I WAS GRATEFUL THAT HE DID NOT RECOMMEND UNNECESSARY TREATMENT.

DAN WAS ON TIME, SPEAKS DIRECTLY WITH YOU AND LOADS YOU UP ON THE INFO YOU NEED TO KNOW. VERY PROFESSIONAL AND KNOWLEDGEABLE.

THEY WERE ABLE TO COME OUT WITHIN 3 BUSINESS DAYS TO CUT THE TREES DOWN. BOTH THEIR EAST AND WEST METRO CREWS CAME OUT IN A JOINT EFFORT SINCE THIS WAS A HUGE JOB. THEY WERE ABLE TO CUT DOWN ALL EIGHT TREES IN ABOUT 6 HOURS. THEY HAULED AWAY EVERYTHING AND RAKED AND USED LEAF BLOWERS TO CLEAN UP THE YARD. IT TOOK ANOTHER WEEK AND A HALF TO GET THE STUMP GRINDING CREW OUT THERE. TRYING TO PIN DOWN WHEN THE GRINDING CREW WAS COMING WAS KIND OF A HASSLE. SOMEONE WAS SUPPOSED TO CALL ME, BUT I ENDED UP HAVING TO CALL THEM. FIRST THEY WERE SUPPOSED TO COME OUT BY THE END OF THE WEEK THAT THE TREES WERE CUT DOWN, THEN IT ENDED UP BEING A WEEK LATER. OTHER THAN THAT, EVERYTHING WENT SMOOTHLY AND THE WORK CREWS WERE FABULOUS. THE WORKERS WERE VERY POLITE. RAINBOW'S BID WAS LESS THAN A COMPETITOR'S BID.

LEBON, THE REPRESENTATIVE SENT TO DO THE ESTIMATE, WAS ON TIME AND VERY KNOWLEDGEABLE. OUT OF THE THREE BIDS WE RECEIVED, RAINBOW ENDED UP BEING RIGHT IN THE MIDDLE, BUT THEY GAVE ME THE MOST INFORMATION ABOUT THE TREE AND ABOUT THE WORK THEY WOULD DO. THE TREE LOOKS GREAT NOW!

THE PERSON I TALKED TO DID NOT SOUND LIKE THEY WANTED TO DO THE WORK.

RAINBOW CALLED AHEAD OF TIME TO LET ME KNOW WHEN THEY WOULD BE DOING THE WORK. MY NEIGHBORS HAVE DOGS THAT ARE NORMALLY OUTSIDE, SO I CALLED RAINBOW TO SEE IF THEY COULD SCHEDULE AT A SPECIFIC TIME TO ACCOMMODATE MY NEIGHBORS. NATHAN WAS VERY CORDIAL AND UNDERSTANDING, AND HE ENSURED THAT BOTH SPRAYS WERE SCHEDULED EARLY IN THE DAY. RAINBOW FOLLOWED THROUGH WITH THEIR COMMITMENT, AND MY NEIGHBORS WERE NOT INCONVENIENCED. THE TREE, WHICH HAD BEEN RATHER SICKLY A FEW YEARS AGO, LOOKS GREAT.

THE WOMEN ON THE PHONE (RECEPTIONIST AND CUSTOMER SERVICE) WERE VERY NICE AND POLITE WHEN EXPLAINING THAT THEY DID NOT DO FREE ESTIMATES.

THE CONSULTING ARBORIST WALKED THROUGH THE YARD WITH US. HE EXPLAINED WHAT NEEDED TO BE DONE WITH EACH TREE BASED ON A COMBINATION OF WHAT WE HAD IN MIND AND WHAT HE NOTICED. HE WAS PROFESSIONAL, POLITE, AND ON TIME. THE PRUNING CREW WAS ALSO ON TIME AND DID A GOOD JOB IMPLEMENTING WHAT WAS PROPOSED. WE CHOSE RAINBOW BECAUSE WE HAD HEARD OF THEM FOR SEVERAL YEARS AND BECAUSE OF GOOD REPORTS ON THIS LIST (ANGIE S LIST). WE ARE PLEASE WITH THE RESULTS AND WOULD USE THEM AGAIN.

THEY GAVE US A PROMISE DATE AND BEAT THAT DATE BY A WEEK. THEY CALLED IN ADVANCE TO LET US KNOW THEY WERE COMING. THE CREWS WERE COURTEOUS, EFFICIENT, AND PROFESSIONAL.

THE RECEPTIONIST TOOK MY NAME AND PHONE NUMBER AND A COMPANY REPRESENTATIVE, SCOTT HENKE, RETURNED MY CALL PROMPTLY. HE CAME OUT AND EXAMINED THE TREE AND GAVE ME THE ESTIMATE, WHICH I SIGNED ON THE SPOT. A FEW DAYS LATER, A COMPANY I'D CALLED EARLIER, BUT WHICH DIDN'T RESPOND TO MY FOLLOW-UP PHONE CALLS, CAME OUT AND EXAMINED THE TREE AND SENT ME A LETTER THAT SAID THE TREE WAS DYING AND NEEDED TO BE CUT DOWN, WHICH THEY SAID THEY'D DO FOR $400. I CALLED SCOTT BACK AND INFORMED HIM OF THIS AND HE CAME BACK OUT IMMEDIATELY AND RE-EXAMINED THE TREE AND SAID HE THOUGHT IT LOOKS ''JUST FINE'' (HIS WORDS), AND CAN BE SAVED WITH THE TREATMENT HE'D RECOMMENDED. SCOTT HAS A FORESTRY DEGREE, SEEMS TO KNOW WHAT HE'S TALKING ABOUT, AND WAS VERY CONSCIENTIOUS AND FRIENDLY. I FEEL SURE RAINBOW WILL DO ITS BEST TO SAVE MY TREE.

SCOTT, THE ARBORIST HAS ALWAYS BEEN POLITE AND KNOWLEDGEABLE. THIS COMPANY HAS CARED FOR OUR TREES MANY YEARS, THEY ARE ALWAYS ON TIME AMD CLEAN UP AFTER THE WORK, HIGHLY SKILLED.

RAINBOW ARE PROFESSIONALS. THEY ARE ARBORISTS. THEY KNOW THEIR TREES AND HOW TO CARE FOR THEM. THEY COME OUT AND WALK YOUR YARD AND DRAW ALL THE TREES, MARKING THOSE THAT NEED TRIMMING, REMOVAL ETC. THEN YOU DISCUSS WHAT YOU WOULD LIKE DONE AND THEY GIVE YOU AN ESTIMATE. WHEN THEY COME OUT (AND THEY COME WHEN THEY SAY THEY WILL) THEY ARE NICE LOOKING PEOPLE, AND VERY ON TASK. THEY HAVE THE MAP SO THERE IS NO QUESTION AS TO WHAT NEEDS TO BE DONE, AND THEY CLEAN UP ALL THE DEBRIS.

GREAT. THEY WERE PROFESSIONAL, EXPERTS ON TREE CARE, EFFICIENT AND NEAT.

EXCELLENT EXPERIENCE. THEY COMPLETED THE WORK ON TIME IN SPITE OF DELAYS WITH THE POWER COMPANY NOT SHUTTING OFF POWER. REMOVED ADDITIONAL BRUSH WE HAD AS A RESULT OF SOME OTHER WORK WE HAD DONE IN THE YARD. VERY GOOD WORK.

I WORKED WITH EL OLSEN. I WAS VERY HAPPY WITH THEIR PROFESSIONALISM, THEY GET BACK TO YOU RIGHT AWAY WHICH I LIKE. I WAS VERY HAPPY WITH THEM, GOOD CLEAN UP AND I WOULD USE THEM AGAIN.

THE COMPANY SCHEDULED AN APPOINTMENT FOR THE ESTIMATE. THE ARBORIST, SCOTT H., WAS ON TIME AND EXPLAINED OUR OPTIONS (PRUNING VS. REMOVAL). THE ESTIMATE WAS MAILED PROMPTLY. THEY WERE ABLE TO DO THE WORK SOONER THAN EXPECTED. ONLY GOT 1 OTHER ESTIMATE. THAT WAS LOWER.

WOMAN ANSWERING THE PHONE WAS VERY HELPFUL. THEY WOULD GIVE ME AN ESTIMATE WITHIN A COUPLE OF DAYS, BUT WERE TWO MONTHS OUT ON THE WORK. SINCE THE TREE HAD A MAJOR CRACK, I FELT IT NEEDED TO BE CUT DOWN IMMEDIATELY AND THUS DID NOT GET THE ESTIMATE.

TREE TRIMMING WAS NOT AS THOROUGH AS WITH OTHER COMPANIES IN THE PAST. SHRUB REMOVAL WAS DISSATIFACTORY DUE TO A MISUNDERSTANDING. I ASKED TO HAVE THE SHRUBS PULLED OUT SO I COULD REPLANT IN THE SPRING, AND THEY WERE CUT AT GROUND LEVEL INSTEAD, LEAVING MASSIVE ROOT SYSTEMS. I CALLED BACK AND DISCUSSED THE PROBLEM. THEY EXPLAINED THAT CUTTING OFF AT GROUND LEVEL WAS THEIR STANDARD PRACTICE. I ASKED IF I WOULD BE ABLE TO REMOVE THE REMAINING ROOT SYSTEMS MYSELF SINCE I HAD MADE CLEAR MY INTENT TO REPLANT. IT WAS ACKNOWLEDGED THAT I WOULD NOT BE ABLE TO HANDLE IT MYSELF. WE AGREED THAT THEY WOULD COME BACK TO GRIND DOWN THE STUMPS AND I WOULD PAY COST, AS THEIR ORIGINAL BID DID NOT INCLUDE THEIR COST FOR ROOT REMOVAL. I PAID THE BILL FOR THE FIRST SERVICE, EVEN THOUGH IT WAS NOT TO MY EXPECTATION. THEY NEVER CAME BACK TO FINISH THE JOB.

INITIAL BID BY LEBEN WAS VERY COMPREHENSIVE. I ORIGINALLY HAD CONCERNS OVER A FEW TREES. BUT, HE SPENT 2 HOURS REVIEWING EVERYTHING IN THE YARD, INCLUDING SPOTTING 2 AREAS OF BUCKTHORN. OTHER COMPANIES DID BIDS WHILE I WAS AWAY AND ONLY FOR THE TREES. I LIKED THAT RAINBOW HAD SOMEONE COME WHILE I WAS AVAILABLE. IT WAS LATE IN THE SEASON SO WORK WASN'T DONE UNTIL A MONTH LATER BUT JOHN WAS RIGHT ON TIME AND SPENT THE MORNING PRUNING SHRUBS. AN EXTRA CREW CAME IN AFTERNOON TO PRUNE THE TREES AND BUSHES, AND TO REMOVE 2 SMALL BUSHES, INCLUDING BUCKTHORN. ALL OF THE DEBRIS HAULED AWAY. JOHN EXPLAINED WHAT HE HAD DONE AFTERWARDS. STAFF CONCERNED WITH PRESERVING ALL THEY COULD (PRUNING VS. REMOVAL TO SEE IF THAT COULD EXTEND PLANT'S LIFE). APPLE TREE HAS APPLE SCAB AND WILL BE SPRAYED WITH FUNGICIDE NEXT SPRING.

WHEN I CALLED AGAIN THE FOLLOWING WEEK TO ASK IF THEY COULD DO IT BY DATE X, THE FIELD PERSON STATED HE'D NEVER BEEN TOLD OF PROBLEMS WITH THE CITY, ETC. IN ADDITION TO COMMUNICATION PROBLEMS WITHIN THE COMPANY, COMMUNICATION BETWEEN COMPANY AND I WAS VERY POOR; APPRAISAL/BID LEFT IN DOOR, BUT NO RESPONSE TO EMAIL OF ACCEPTANCE OF BID UNTIL I FINALLY CALLED COMPANY AND SOMEONE CALLED BACK AND SAID "YOU'RE ON OUR SCHEDULE." THEN, WHEN IT WAS TIME TO DO THE JOB (3+ MONTHS LATER), I AGAIN HAD TO CALL AND FIND OUT WHEN IT WOULD BE DONE. THE ACTUAL WORK WAS GREAT; UGLY TREE IS ALMOST ATTRACTIVE NOW (THERE IS ONLY SO MUCH ANYONE CAN DO ABOUT AN UGLY TREE). THE YARD WASN'T SCATTERED WITH "LEFTOVERS," SUCH AS PARTIAL BRANCHES, TWIGS, ETC. THE COMMUNICATION MUST REALLY BE IMPROVED.

JEFF RICK WAS VERY HELPFUL IN EXPLAINING THE NEED FOR SERVICE. HE WAS PROFESSIONAL, AND HE DID A WALK-THROUGH THROUGH THE REST OF THE YARD TO ASSESS THE POSSIBLE NEED FOR OTHER TREE SERVICE. WE ARE PLANNING TO USE THEIR SERVICES AGAIN IN THE FUTURE, AND WE WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE!

THE COMPANY REPRESENTATIVE WAS EXCELLENT. HE WAS PROFESSIONAL, INFORMATIVE AND COURTEOUS. HE PROVIDED ME WITH A LOT OF INFORMATION ABOUT TREE TRIMMING. I CHOSE NOT TO GO WITH THE COMPANY SOLELY BECAUSE OF PRICE.