Rainbow Treecare West Metro

THEY PROMPTLY TREATED THE ELM TREE, BUT IT WAS MANY WEEKS BEFORE WE RECEIVED THE COST ESTIMATE TO REMOVE THE OTHER DISEASED ELM TREES. ONCE WE RECEIVED IT, THE PRICE SEEMED QUITE HIGH AND WE SOUGHT OTHER BIDS THAT WERE MUCH MORE REASONABLE(I.E. 30-40% LESS). THUS WE DID NOT USE RAINBOW BECAUSE THEY WERE MUCH MORE EXPENSIVE.

I HAD THEM COME OUT IN 2004 TO INSPECT MY ELM AND PROVIDE A QUOTE FOR TREATMENT. I ACCEPTED THE QUOTE AND TOLD THEM TO GO AHEAD WITH THE TREATMENT. THEY SAID SOMEBODY WOULD CALL TO SCHEDULE THE VISIT. SEVERAL WEEKS PASSED AND NO CALL. I CALLED THEM. THEY SAID THAT THEY WOULD NEED TO REINSPECT THE TREE. THEY CAME OUT A WEEK LATER. NOW THEY SAID THAT IT WAS NOW TOO LATE IN THE YEAR TO TREAT THE TREE AND THAT I WOULD BE ONE OF THE FIRST ON THEIR LIST IN 2005. I CALLED IN 2005 AND REMINDED THEM OF THEIR COMMITMENT. THEY STARTED TREATING TREES A FEW WEEKS LATER. THEY CAME DURING THE DAY AND LEFT A CARD ON MY DOOR SAYING THE TREATED MY ELM. THEY MISTAKENLY INJECTED A LINDEN IN MY FRONT YARD AND NOT THE ELM IN MY SIDE YARD. I CALLED TO COMPLAIN. THEY SAID THEY WERE SORRY AND IT WOULD PROBABLY NOT KILL THE TREE. THEY CAME BACK AND NO ONLY INJECTED MY ELM BUT ALSO MISTAKENLY INJECTED THE HACKBERRY ON THE SIDE OF MY HOUSE. THIS CREW WAS INCOMPETENT AND DAMAGED MY TREES.

I WAS VERY IMPRESSED WITH THEIR KNOWLEDGE OF THE PROBLEM AND HOW TO TREAT IT. THEIR PRICE WAS DEFINITELY WORTH SAVING A VERY LARGE TREE.

NEEDED BIG BRANCHES REMOVED. DID A REALLY THOROUGH ESTIMATE, QUALITY WORK. WAS VERY PLEASED WITH SERVICE.

THEY WERE EXCELLENT! THEY USE AN ABORISTS WHICH IS WHAT I REALLY LIKE! THEY ANSWERED ALL QUESTIONS THAT WE HAD AND THEY WERE VERY KNOWLEDGEABLE. THEY WERE ALSO WILLING TO DO A FOLLOW UP CALL.

AMY WAS THE ARBORIST WHO CAME OUT AND PROVIDED ESTIMATE, SHE WAS VERY THOROUGH AND LOOKED OVER ENTIRE YARD AND MADE RECOMMENDATIONS, SEEMED VERY KNOWLEDGEABLE. THE WORK WAS DONE TWO DAYS LATER. THEY DID A GREAT JOB AND CLEANED UP EVERY BIT OF DEBRIS. ONLY TINY HICCUP WOULD BE THAT IT WAS A LITTLE BIT DIFFICULT GETTING THE APPOINTMENT SCHEDULED TO GET THE ESTIMATE, BUT OVERALL A GREAT EXPERIENCE.

DURING THIS VERY BUSY TIME OF YEAR, I WAS GIVEN AN APPOINTMENT WITHIN A FEW DAYS OF CALLING. MY ARBORIST (TOM CARMAN) WAS ON TIME AND VERY KNOWLEDGEABLE. NOT ONLY DID HE GIVE ME VALUABLE INFORMATION ON THE INFECTED ELM, BUT HE TOOK THE TIME TO EXAMINE THE OTHER TREES IN MY YARD AND GIVE ME FEEDBACK ON HOW TO KEEP THEM HEALTHY. NOT ONLY WAS THEIR BID LOWER, BUT TOM TOOK MORE TIME THAN THE OTHER BID I RECEIVED. UNLIKE THE OTHERS, RAINBOW WANTED ME AT HOME FOR THE INSPECTION PROCESS, BUT IT WAS WELL WORTH IT TO TALK WITH TOM AT LENGTH. I HAD TO MAKE ONE FOLLOW UP CALL TO CONFIRM THE DATE FOR REMOVAL, BUT EVERY OTHER ASPECT OF MY EXPERIENCE WAS PERFECT. WORK WAS DONE ON TIME, THEY CAME IN ON BID AND CLEAN UP WAS AS IF THEY WERE NEVER THERE. I WILL USE RAINBOW AGAIN!

FANTASTIC. FINAL PRICE WAS NOT MORE THAN THE QUOTE. THEY SCHEDULED THE WORK TO ACCOMMODATE A PARTY WE WERE HAVING (WANTED ALL THE STUFF DONE BEFORE THEN). YARD WAS KEPT TIDY AND COULD NOT TELL THAT THEY HAD EVEN BEEN THERE, EXCEPT FOR OUR TREES LOOKING NICER AND OUR PILES GONE.

CALLED THEM TO SCHEDULE, SHOWED UP WHEN THEY SAID THEY WOULD. VERY LITTLE DISTURBANCE TO THE AFFECTED AREA. KNOWLEDGEABLE CONSULTANT PROVIDED A NUMBER OF OPTIONS PRIOR TO DECIDING ON A CORSE OF ACTION.

RECENTLY MOVED BACK INTO THE AREA AND HAD A PROPERTY WITH OVER 40 TREES. I CALLED RAINBOW TREECARE RIGHT AWAY BASED UPON EXPERIENCE WITH THEM YEARS AGO. THE ARBORIST CAME OUT AND DID A $75 CONSULTATION WHICH WAS WAVED DUE TO FUTURE SERVICES PLANNED. THE ARBORIST TOOK THE TIME TO EXPLAIN THE REPORT AND HELPED PRIORITIZE THE WORK OVER A TWO YEAR PLAN. THEY TAKE A LONG TERM APPROACH TO MAKE SURE THE TREES CONTINUE TO THRIVE FOR DECADES. ARBORIST RETURNS CALLS AND EMAILS WITHIN A FEW HOURS AND IS WILLING TO ANSWER QUESTIONS WE MIGHT HAVE. RAINBOW IS ON THE HIGH SIDE PRICE-WISE, BUT YOU ALSO GET QUALITY WORK AND A CERTIFIED ARBORIST.

THEY ARE CHEERFUL, THEY DO WHAT THEY SAY, AND THEY ARE VERY KNOWLEDGEABLE. THEY HAVE REPRESENTATIVES THAT ARE WOMEN, AND I LIKE THEM AS WELL. A LOT OF THEIR EMPLOYEES ARE FORESTRY MAJORS, SO VERY INFORMED.

EXCELLENT - ON TIME, EXTREMELY KNOWLEDGEABLE, VERY PLEASANT AND HELPFUL IN MANY WAYS.

I CHOSE THEM OVER OTHER COMPANIES BECAUSE THEY WERE ABLE TO PERFORM THE WORK MORE QUICKLY AND THE QUICKER YOU PREVENT THE DISEASE THE BETTER. THE ARBORIST WAS VERY INFORMATIVE, QUICK TO RESPOND AFTER MY CALL, AND THE MATERIALS THAT THEY PRESENTED WERE QUITE INFORMATIVE. THE ARBORIST GAVE ME HIS DIRECT PHONE NUMBER AND HE SAID HE WAS WILLING TO ANSWER ANY OF MY FUTURE QUESTIONS. I DID CALL AND HE RESPONDED WITHIN HOURS OF MY CALL.

LEBEN WAS POLITE, KNOWLEDGEABLE, AND THOROUGH, AND ANSWERED ALL MY QUESTIONS. THE PRICE WAS VERY REASONABLE. I WAS GRATEFUL THAT HE DID NOT RECOMMEND UNNECESSARY TREATMENT.

DAN WAS ON TIME, SPEAKS DIRECTLY WITH YOU AND LOADS YOU UP ON THE INFO YOU NEED TO KNOW. VERY PROFESSIONAL AND KNOWLEDGEABLE.

THEY WERE ABLE TO COME OUT WITHIN 3 BUSINESS DAYS TO CUT THE TREES DOWN. BOTH THEIR EAST AND WEST METRO CREWS CAME OUT IN A JOINT EFFORT SINCE THIS WAS A HUGE JOB. THEY WERE ABLE TO CUT DOWN ALL EIGHT TREES IN ABOUT 6 HOURS. THEY HAULED AWAY EVERYTHING AND RAKED AND USED LEAF BLOWERS TO CLEAN UP THE YARD. IT TOOK ANOTHER WEEK AND A HALF TO GET THE STUMP GRINDING CREW OUT THERE. TRYING TO PIN DOWN WHEN THE GRINDING CREW WAS COMING WAS KIND OF A HASSLE. SOMEONE WAS SUPPOSED TO CALL ME, BUT I ENDED UP HAVING TO CALL THEM. FIRST THEY WERE SUPPOSED TO COME OUT BY THE END OF THE WEEK THAT THE TREES WERE CUT DOWN, THEN IT ENDED UP BEING A WEEK LATER. OTHER THAN THAT, EVERYTHING WENT SMOOTHLY AND THE WORK CREWS WERE FABULOUS. THE WORKERS WERE VERY POLITE. RAINBOW'S BID WAS LESS THAN A COMPETITOR'S BID.

LEBON, THE REPRESENTATIVE SENT TO DO THE ESTIMATE, WAS ON TIME AND VERY KNOWLEDGEABLE. OUT OF THE THREE BIDS WE RECEIVED, RAINBOW ENDED UP BEING RIGHT IN THE MIDDLE, BUT THEY GAVE ME THE MOST INFORMATION ABOUT THE TREE AND ABOUT THE WORK THEY WOULD DO. THE TREE LOOKS GREAT NOW!

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RAINBOW CALLED AHEAD OF TIME TO LET ME KNOW WHEN THEY WOULD BE DOING THE WORK. MY NEIGHBORS HAVE DOGS THAT ARE NORMALLY OUTSIDE, SO I CALLED RAINBOW TO SEE IF THEY COULD SCHEDULE AT A SPECIFIC TIME TO ACCOMMODATE MY NEIGHBORS. NATHAN WAS VERY CORDIAL AND UNDERSTANDING, AND HE ENSURED THAT BOTH SPRAYS WERE SCHEDULED EARLY IN THE DAY. RAINBOW FOLLOWED THROUGH WITH THEIR COMMITMENT, AND MY NEIGHBORS WERE NOT INCONVENIENCED. THE TREE, WHICH HAD BEEN RATHER SICKLY A FEW YEARS AGO, LOOKS GREAT.

THE CONSULTING ARBORIST WALKED THROUGH THE YARD WITH US. HE EXPLAINED WHAT NEEDED TO BE DONE WITH EACH TREE BASED ON A COMBINATION OF WHAT WE HAD IN MIND AND WHAT HE NOTICED. HE WAS PROFESSIONAL, POLITE, AND ON TIME. THE PRUNING CREW WAS ALSO ON TIME AND DID A GOOD JOB IMPLEMENTING WHAT WAS PROPOSED. WE CHOSE RAINBOW BECAUSE WE HAD HEARD OF THEM FOR SEVERAL YEARS AND BECAUSE OF GOOD REPORTS ON THIS LIST (ANGIE S LIST). WE ARE PLEASE WITH THE RESULTS AND WOULD USE THEM AGAIN.

THEY GAVE US A PROMISE DATE AND BEAT THAT DATE BY A WEEK. THEY CALLED IN ADVANCE TO LET US KNOW THEY WERE COMING. THE CREWS WERE COURTEOUS, EFFICIENT, AND PROFESSIONAL.

THE RECEPTIONIST TOOK MY NAME AND PHONE NUMBER AND A COMPANY REPRESENTATIVE, SCOTT HENKE, RETURNED MY CALL PROMPTLY. HE CAME OUT AND EXAMINED THE TREE AND GAVE ME THE ESTIMATE, WHICH I SIGNED ON THE SPOT. A FEW DAYS LATER, A COMPANY I'D CALLED EARLIER, BUT WHICH DIDN'T RESPOND TO MY FOLLOW-UP PHONE CALLS, CAME OUT AND EXAMINED THE TREE AND SENT ME A LETTER THAT SAID THE TREE WAS DYING AND NEEDED TO BE CUT DOWN, WHICH THEY SAID THEY'D DO FOR $400. I CALLED SCOTT BACK AND INFORMED HIM OF THIS AND HE CAME BACK OUT IMMEDIATELY AND RE-EXAMINED THE TREE AND SAID HE THOUGHT IT LOOKS ''JUST FINE'' (HIS WORDS), AND CAN BE SAVED WITH THE TREATMENT HE'D RECOMMENDED. SCOTT HAS A FORESTRY DEGREE, SEEMS TO KNOW WHAT HE'S TALKING ABOUT, AND WAS VERY CONSCIENTIOUS AND FRIENDLY. I FEEL SURE RAINBOW WILL DO ITS BEST TO SAVE MY TREE.

SCOTT, THE ARBORIST HAS ALWAYS BEEN POLITE AND KNOWLEDGEABLE. THIS COMPANY HAS CARED FOR OUR TREES MANY YEARS, THEY ARE ALWAYS ON TIME AMD CLEAN UP AFTER THE WORK, HIGHLY SKILLED.

RAINBOW ARE PROFESSIONALS. THEY ARE ARBORISTS. THEY KNOW THEIR TREES AND HOW TO CARE FOR THEM. THEY COME OUT AND WALK YOUR YARD AND DRAW ALL THE TREES, MARKING THOSE THAT NEED TRIMMING, REMOVAL ETC. THEN YOU DISCUSS WHAT YOU WOULD LIKE DONE AND THEY GIVE YOU AN ESTIMATE. WHEN THEY COME OUT (AND THEY COME WHEN THEY SAY THEY WILL) THEY ARE NICE LOOKING PEOPLE, AND VERY ON TASK. THEY HAVE THE MAP SO THERE IS NO QUESTION AS TO WHAT NEEDS TO BE DONE, AND THEY CLEAN UP ALL THE DEBRIS.

GREAT. THEY WERE PROFESSIONAL, EXPERTS ON TREE CARE, EFFICIENT AND NEAT.