Rainbow Treecare West Metro

THE REPRESENTATIVE WHO GAVE ME THE ESTIMATE AND ARRANGED FOR THE WORK WAS VERY PLEASANT. THE COMMUNICATION WITH HIM AND WITHIN THE COMPANY WASN'T VERY GOOD. THEY CUT THE TREE DOWN WHILE I WAS OUT OF TOWN, AND HADN'T NOTIFIED ME. I HAD ACCEPTED THE ESTIMATE, BUT HAD NOT AUTHORIZED THE WORK. WHEN I CALLED THE REPRESENTATIVE FOR AN EXPLANATION HE WAS APOLOGETIC AND OFFERED TO DO ANOTHER SMALL PROJECT AT NO COST. I ASKED HIM TO CUT DOWN A LARGE, OVER-GROWN BUSH, WHICH HE DID. I WAS OKAY WITH THAT.

GREAT! LEBEN ANSWERED ALL MY QUESTIONS AND EVEN SOME QUESTIONS ABOUT TREES THAT THEY WERE NOT GOING TO TRIM. I WAS ESPECIALLY IMPRESSED THAT THEY TOOK EXTRA CARE WHEN THEY SUSPECTED THERE MAY BE A PROBLEM WITH THE TREE. THEY TOOK AND CHIPPED ALL THE BRANCHES THEY CUT AND THEY RAKED UP AFTER THE WORK.

JEFF RICK WAS VERY PROFESSIONAL. CHECKED OUT THE TREES THOROUGHLY. EXPLAINED THEIR PROCESS; WROTE UP AN ESTIMATE. I TOLD HIM I DO WANT THEM TO DO IT. BUT I HAVEN'T HEARD BACK. WHEN I FIRST CALLED THEY SAID THEY WERE BACKED UP UNTIL THANKSGIVING. I JUST WISH HE WOULD RETURN MY CALL AND ANSWER THE QUESTION I HAD.

WE WERE VERY IMPRESSED WITH DAN MARCH. HE LOOKED AT OUR TREES AND TOLD US THEY WERE HEALTHY AND WE SHOULDN'T TOUCH THEM. HE BASICALLY PASSED UP AN OPPORTUNITY TO MAKE A FAST BUCK AND INSTEAD TOLD US TO SAVE OUR MONEY (AND OUR TREES!).

LEBEN WAS EXTRAORDINARY. HE CORRECTLY DIAGNOSED OUR TREES ILLNESS AND PUT TOGETHER A TREATMENT PLAN. IT WORKED -- OUR TREE LOOKS BETTER AND HEALTHIER ALREADY.

THE RAINBOW GUYS DID A GOOD JOB. THE GROUND AROUND THE TREE LOOKED MOSTLY UNDISTURBED WHEN THEY WERE DONE.

THEY CAME WHEN THEY SAID THEY WOULD. ONE EMPLOYEE STAYED WHILE THE TREES WERE BEING INJECTED WHICH WAS ABOUT THREE HOURS. THEY REPLACED THE GRASS THEY HAD TO DIG UP TO GET TO THE ROOTS. WE WERE SATISFIED WITH THE SERVICE. THEY HAVE A 3 SEASON GUARANTEE. THEY WILL INSPECT AND ISOLATE IF INFECTION OCCURS OR REFUND THE INJECTION COST.

THE ARBORIST WHO DID THE ESTIMATE WAS EXTREMELY KNOWLEDGEABLE AND EXPLAINED EVERYTHING VERY THOROUGHLY. THE INOCULATION WAS PERFORMED IN AUGUST. THE CREW WHO PERFORMED THAT SERVICE WAS VERY RESPONSIVE...THERE WAS A POSSIBILITY THAT THE TREE WAS ALREADY INFECTED SO THEY PHONED AN ARBORIST AND DESCRIBED THE SITUATION BEFORE THEY BEGAN THE INOCULATION PROCESS, IN ORDER TO SAVE US THE INOCULATION FEE IN CASE IT WAS TOO LATE TO SAVE THE TREE. THE PRUNING AND TREE REMOVAL WAS TO OCCUR AT A LATER DATE, BUT TWO MONTHS WENT BY WITHOUT HEARING FROM THE COMPANY. I REALIZE THAT TREE SERVICES HAVE BEEN EXTREMELY BUSY DUE TO THE DUTCH ELM DISEASE AND THE STORM DAMAGE BUT I THOUGHT PERHAPS THEY HAD FORGOTTEN ABOUT US. I PHONED THEM AND THEY DID THE WORK JUST A FEW DAYS LATER. WE ARE PLEASED WITH THE RESULTS. THE CREW WORKED QUICKLY AND DID A REMARKABLE JOB OF CLEANING UP AND REMOVING THE DEBRIS.

GOOD. THE PRICE WAS HIGH, BUT THEY WERE PROFESSIONAL AND REMOVED THE LIMB WITHOUT MISHAP.

THE TREE HANGS OVER THE PROPERTY LINE AND THEY TOOK THE TIME TO DISCUSS CONCERNS WITH THE ADJACENT PROPERTY OWNER. A DIFFICULT JOB THAT THEY DID VERY SKILLFULLY.

I'M VERY PLEASED. HE TOLD ME MY DYING TREE WAS THE RESULT OF A PREVIOUS OWNER TYING ROPE TO THE BRANCHES AND CUTTING OFF WATER EFFECTIVE BRANCHES. MIGHT NOT BE ABLE TO SAVE AT THIS POINT, BUT I HIGHLY RECOMMEND COMPANY, VERY SATISFIED.

THE INTERACTION WITH THE PERSON WHO CAME OUT TO GIVE US AN ESTIMATE WAS VERY POSITIVE, THE PRICE WAS REASONABLE, AND THE QUALITY OF THE WORK WAS VERY GOOD. MY ONLY CRITICISM IS THAT IT TOOK AN EXTREMELY LONG TIME FOR THEM TO ACTUALLY COME AND DO THE WORK ONCE WE CONTRACTED FOR IT. PHONE CALLS WERE RETURNED PROMPTLY, BUT I WAS NEVER GIVEN A CLEAR IDEA WHEN THEY WOULD ACTUALLY COME AND DO THE PRUNING. IT TURNED OUT TO BE ABOUT A 3-WEEK WAIT.

THEY PROMPTLY TREATED THE ELM TREE, BUT IT WAS MANY WEEKS BEFORE WE RECEIVED THE COST ESTIMATE TO REMOVE THE OTHER DISEASED ELM TREES. ONCE WE RECEIVED IT, THE PRICE SEEMED QUITE HIGH AND WE SOUGHT OTHER BIDS THAT WERE MUCH MORE REASONABLE(I.E. 30-40% LESS). THUS WE DID NOT USE RAINBOW BECAUSE THEY WERE MUCH MORE EXPENSIVE.

I HAD THEM COME OUT IN 2004 TO INSPECT MY ELM AND PROVIDE A QUOTE FOR TREATMENT. I ACCEPTED THE QUOTE AND TOLD THEM TO GO AHEAD WITH THE TREATMENT. THEY SAID SOMEBODY WOULD CALL TO SCHEDULE THE VISIT. SEVERAL WEEKS PASSED AND NO CALL. I CALLED THEM. THEY SAID THAT THEY WOULD NEED TO REINSPECT THE TREE. THEY CAME OUT A WEEK LATER. NOW THEY SAID THAT IT WAS NOW TOO LATE IN THE YEAR TO TREAT THE TREE AND THAT I WOULD BE ONE OF THE FIRST ON THEIR LIST IN 2005. I CALLED IN 2005 AND REMINDED THEM OF THEIR COMMITMENT. THEY STARTED TREATING TREES A FEW WEEKS LATER. THEY CAME DURING THE DAY AND LEFT A CARD ON MY DOOR SAYING THE TREATED MY ELM. THEY MISTAKENLY INJECTED A LINDEN IN MY FRONT YARD AND NOT THE ELM IN MY SIDE YARD. I CALLED TO COMPLAIN. THEY SAID THEY WERE SORRY AND IT WOULD PROBABLY NOT KILL THE TREE. THEY CAME BACK AND NO ONLY INJECTED MY ELM BUT ALSO MISTAKENLY INJECTED THE HACKBERRY ON THE SIDE OF MY HOUSE. THIS CREW WAS INCOMPETENT AND DAMAGED MY TREES.

I WAS VERY IMPRESSED WITH THEIR KNOWLEDGE OF THE PROBLEM AND HOW TO TREAT IT. THEIR PRICE WAS DEFINITELY WORTH SAVING A VERY LARGE TREE.

NEEDED BIG BRANCHES REMOVED. DID A REALLY THOROUGH ESTIMATE, QUALITY WORK. WAS VERY PLEASED WITH SERVICE.

THEY WERE EXCELLENT! THEY USE AN ABORISTS WHICH IS WHAT I REALLY LIKE! THEY ANSWERED ALL QUESTIONS THAT WE HAD AND THEY WERE VERY KNOWLEDGEABLE. THEY WERE ALSO WILLING TO DO A FOLLOW UP CALL.

AMY WAS THE ARBORIST WHO CAME OUT AND PROVIDED ESTIMATE, SHE WAS VERY THOROUGH AND LOOKED OVER ENTIRE YARD AND MADE RECOMMENDATIONS, SEEMED VERY KNOWLEDGEABLE. THE WORK WAS DONE TWO DAYS LATER. THEY DID A GREAT JOB AND CLEANED UP EVERY BIT OF DEBRIS. ONLY TINY HICCUP WOULD BE THAT IT WAS A LITTLE BIT DIFFICULT GETTING THE APPOINTMENT SCHEDULED TO GET THE ESTIMATE, BUT OVERALL A GREAT EXPERIENCE.

DURING THIS VERY BUSY TIME OF YEAR, I WAS GIVEN AN APPOINTMENT WITHIN A FEW DAYS OF CALLING. MY ARBORIST (TOM CARMAN) WAS ON TIME AND VERY KNOWLEDGEABLE. NOT ONLY DID HE GIVE ME VALUABLE INFORMATION ON THE INFECTED ELM, BUT HE TOOK THE TIME TO EXAMINE THE OTHER TREES IN MY YARD AND GIVE ME FEEDBACK ON HOW TO KEEP THEM HEALTHY. NOT ONLY WAS THEIR BID LOWER, BUT TOM TOOK MORE TIME THAN THE OTHER BID I RECEIVED. UNLIKE THE OTHERS, RAINBOW WANTED ME AT HOME FOR THE INSPECTION PROCESS, BUT IT WAS WELL WORTH IT TO TALK WITH TOM AT LENGTH. I HAD TO MAKE ONE FOLLOW UP CALL TO CONFIRM THE DATE FOR REMOVAL, BUT EVERY OTHER ASPECT OF MY EXPERIENCE WAS PERFECT. WORK WAS DONE ON TIME, THEY CAME IN ON BID AND CLEAN UP WAS AS IF THEY WERE NEVER THERE. I WILL USE RAINBOW AGAIN!

FANTASTIC. FINAL PRICE WAS NOT MORE THAN THE QUOTE. THEY SCHEDULED THE WORK TO ACCOMMODATE A PARTY WE WERE HAVING (WANTED ALL THE STUFF DONE BEFORE THEN). YARD WAS KEPT TIDY AND COULD NOT TELL THAT THEY HAD EVEN BEEN THERE, EXCEPT FOR OUR TREES LOOKING NICER AND OUR PILES GONE.

CALLED THEM TO SCHEDULE, SHOWED UP WHEN THEY SAID THEY WOULD. VERY LITTLE DISTURBANCE TO THE AFFECTED AREA. KNOWLEDGEABLE CONSULTANT PROVIDED A NUMBER OF OPTIONS PRIOR TO DECIDING ON A CORSE OF ACTION.

THEY WERE GOING TO CHARGE ME ($60 I THINK IT WAS) JUST TO COME OUT TO DO AN ESTIMATE AND IT WAS NOT REFUNDABLE UPON HIRING THEM TO DO THE WORK. THE RECEPTIONIST WAS RUDE AS WELL. I DON'T MIND PAYING FOR THE ESTIMATE IF IT IS REFUNDABLE IF THEY DO THE WORK--THAT SEEMS FAIR TO BOTH SIDES. RAINBOW HAS A SOLID REPUTATION IN TREE CARE. BUT I DECIDED TO LOOK FOR OTHER QUALIFIED FIRMS THAT HAVE A MORE FAIR AND CONSUMER-FRIENDLY APPROACH THAN THIS FIRM AND THAT TREAT CUSTOMERS MORE POLITELY AND SEEM TRULY INTERESTED IN HAVING THEIR BUSINESS. MEMO TO RAINBOW: CUSTOMER SERVICE DOES MATTER.

RECENTLY MOVED BACK INTO THE AREA AND HAD A PROPERTY WITH OVER 40 TREES. I CALLED RAINBOW TREECARE RIGHT AWAY BASED UPON EXPERIENCE WITH THEM YEARS AGO. THE ARBORIST CAME OUT AND DID A $75 CONSULTATION WHICH WAS WAVED DUE TO FUTURE SERVICES PLANNED. THE ARBORIST TOOK THE TIME TO EXPLAIN THE REPORT AND HELPED PRIORITIZE THE WORK OVER A TWO YEAR PLAN. THEY TAKE A LONG TERM APPROACH TO MAKE SURE THE TREES CONTINUE TO THRIVE FOR DECADES. ARBORIST RETURNS CALLS AND EMAILS WITHIN A FEW HOURS AND IS WILLING TO ANSWER QUESTIONS WE MIGHT HAVE. RAINBOW IS ON THE HIGH SIDE PRICE-WISE, BUT YOU ALSO GET QUALITY WORK AND A CERTIFIED ARBORIST.

THEY ARE CHEERFUL, THEY DO WHAT THEY SAY, AND THEY ARE VERY KNOWLEDGEABLE. THEY HAVE REPRESENTATIVES THAT ARE WOMEN, AND I LIKE THEM AS WELL. A LOT OF THEIR EMPLOYEES ARE FORESTRY MAJORS, SO VERY INFORMED.

RAINBOW PROVIDED AN ESTIMATE FOR THE REMOVAL OF A TREE STUMP WITHIN 24 HOURS. HOWEVER, THE PRICE WAS MUCH HIGHER THAN I ANTICIPATED. WE ULTIMATELY WENT WITH ANOTHER COMPANY, ACTION STUMP, WHO DID A STELLAR JOB AT AN UNBELIEVABLE PRICE. THEY EVEN BILLED US FOR THE WORK INSTEAD OF DEMANDING PAYMENT UPFRONT OR IMMEDIATELY UPON COMPLETION. AS FOR RAINBOW, I WOULD CERTAINLY CALL THEM IN THE FUTURE TO BID ON OTHER PROJECTS SIMPLY BECAUSE THEY WERE PROMPT, COURTEOUS AND PROFESSIONAL.