NORTHERN TOOL & EQUIPMENT PARTS SERVICE

Terribly. Delivery of the lawn mower was pleasant. I called in advance, they asked me to wait to bring it until they called me 2 weeks later. They called 4 weeks later and told me to bring it in. I delivered it May 23, 2012 and was told it should be repaired by June 2, 2012. I called multiple times in June, once calling repeatedly for 75 minutes (around June 20th) listening to the phone ring and having it picked up and hung up without an answer until finally someone answered. They told me my lawn mower was next to be repaired and they would call me in two days after it was fixed. They never called. On July 14, 2012, I drove there (after several failed calling attempts earlier that week) to get the lawn mower. The service office was closed, but a managerwent and found my lawn mower. While it had a tag on it with my name and was marked with a "done" tag, it was still broken and the manager could not locate any paperwork. He did his best to be helpful, but I was not interested in leaving it there given how difficult it was to find out anything and how unhelpful the service area was on the telephone (if you could get them to answer). The manager told me my machine had been there at least 5 weeks longer than any of the others there, so it was apparently unusual. However, I will never bring anything else there for repair.

DID NOT RETURN MULTIPLE PHONE CALLS AND WAS ON HOLD FOREVER. PLACED IN VOICE MAILBOX.