LAURSEN PIANO SERVICE

Excellent. Would highly recommend.

Excellent!

Care free easy nice price

Very Well!

After some drama around scheduling, they showed up and did an excellent job. Mr. Lauresen did an great job and took the time to explain what he was doing andwhat needed to be done in the future. Things happen and schedules get messed up. How you respond to issues makes the difference between a good business and a bad one. They made it right. Their customer service was top notch and I am looking forward to using their services again.

Simon arrived promptly at the designated time. He spent 1 1/2 hours tuning the piano. He diagnosed a problem (13 broken strings), and suggested I may want to have them repaired. He told me what fixing 13 strings or replacing all the strings would cost. Very professional and personable.

I scheduled an appointment to have the piano tuned. They were very professional and quick. It was great to be able to play my piano again.

Laurson came on time, fixed my piano up. Gave me more service than I paid for, and let me run out the door to pick up my kids before he was done. the service was prefect (as described above) and I am extremely happy!

I arranged for the piano tuning service through email, and it was very easy to find a time that fit with my schedule. I was given a 30 minute window in which the service provider would arrive at my house. Toward the end of the window, I got a call from Steve, who said he was on my street but having trouble finding my house. We got that quickly straightened out and Steve came in and got started. He was very knowledgeable about pianos and gave me a lot of good information about the humidity level, tuning process, long-term maintenance, etc. I have a Kawai RX series grand, and I am a little picky about piano service providers, but I felt very comfortable with Steve. The appointment took about 25 minutes.

Brian arrived on time and asked me to show him the problem with our piano. He then repaired the malfunctioning key and was finished. Brian was prompt, friendly, and knowledgeable.

Simon is extremely professional, personable, and knowledgable. He was also very accommodating and spent time explaining what he was doing to my curious children. It was a great experience, and I will definitely call Laursen again and will request Simon.

It was a very good experience and I would call these folks again.

The tech arrived promptly, took the piano apart and started working on it. He quickly tuned it up and put it back together then tested it out. It sounded much better than it had in a while. We then asked about the music holder. He looked at it, stated he would have to take it back to the shop to fix, quoted us a price and when (approx) the item would be available. He stated they would call to arrange to drop it off when the Holder was fixed).

Our piano was an old & poorly maintained instrument - not only did he tune it, he made two passes through and spent additional time fine-tuning the upper registers to be sure that it held more consistently. We called them during a busy end-of-the-year time for them, but when we explained that we were having a party in a few days and begged for whatever appointment time they could provide, they graciously squeezed us in.

It went very well. In total, the visit lasted 45 minutes. Very nice individual -- he explained what he was doing, including giving the piano a complete lookover. When he finished, he thanked me kindly for the business.

Easy to schedule, prompt, likeable individual - I'm not particularly musical, but my adult children thought the piano sounded fine after tuning. We don't tune on a schedule and did not get grief about that. One friendly reminder when the next one due, but was not pesky. Would definitely use again - (Used them regularly when the kids were at home taking lessons)

Everything went well. The piano tuner showed up right on time and was very thorough. He was also very kind and accommodating with my young child, who was very curious about everything. We have had Laursen out three times and have had a great experience every time. Will use again and highly recommend.

They were knowledgeable and helpful about pianos. We liked the fact that it was an all-in-one service. They also tuned the piano, which was helpful to have the same people do that. The price was good. They were professional and very friendly. We had no complaints. We would use them again.

We are somewhat new to the area so we contacted Laursen because of their proximity to where we live. They were very pleasant to talk with on the phone and setup an appointment for a tuner to visit us just a couple days after I called them. Roger, the gentleman who was tuning our piano, showed up on time and quickly went to work. He played the piano for a few minutes and to his credit, he did not wince after hearing how badly out of tune our piano was. After checking a few notes with his electronic tuner, he recommended that we tune the piano to slightly below concert pitch and raise it on our next tuning. It took roughly an hour for Roger to tune our piano and after he finished he played for a couple minutes to test his work. It was clear from Roger's beautiful playing that the piano was well tuned. We are very happy with the work and will not hesitate to call on Laursen when it's time to have our piano tuned again later this year.

Great, I had let the tuning go, he did not make me feel bad about it. Gave me great ideas on how to preserve the finish. Inspired me to start playing again.

Good, they did a fine job tuning my piano and didn't push any additional work (I have had other piano tuners do this). Steve is very personable.

The last time I had a piano tuner out, he recommended I do major (expensive) work on it. I have two young boys who will not be concert pianists. Steve was not pushy about work to be done, and said all I needed was a tuning. He was professional, competent, friendly and efficient. I will certainly use this company again.

Great work, honest assessment of when next tuning is needed (so many tuners recommend every 3 months & he said 6 was fine.)

VERY PLEASANT AND PROFESSIONAL. GAVE LOTS OF INFO NOT ONLY ON PIANO TUNING BUT MY BRAND OF PIANO, THOUGHTS ON PIANO LESSONS FOR KIDS, ETC.

MY OVER ALL EXPERIENCE WITH STEVE HAS BEEN WONDERFUL. HE USED STATE OF THE ART INSTRUMENTS TO TUNE THE PIANO AND WAS INFORMATIVE AS HE WORKED. I WAS VERY IMPRESSED WITH HOW QUICKLY HE COMPLETED THE PROCESS AND HOW BEAUTIFULLY HE PLAYS THE PIANO!