WINKELMAN ELECTRIC

I had a service panel replaced along with new breakers. David was able to answer my questions about what service would be needed over the phone / email thanks to some photos I took - no estimate trip was required (unlike other electricians I contacted. They were available quickly and showed up right on time and took around the estimated amount of time. There were a few issues marked by the inspector that needed to be fixed. I have no problem with that - no safety issues, just a couple of additional things to bring up to code - but it took a very long while to hear back from David about when he could complete the work. It turns out he was unable to work for a while, but now that I've gotten in touch again - a year later - he came by and finished the work up to code and the inspection has passed. My low grade for responsiveness is due to this period when he did not return contact; the other times I got through to him initially and recently he has been fairly prompt at getting back to me.

Found Winkelman on craigslist, stating that "No Job too small", so I figured he was the guy for this small job. Called up Dave to set up an appointment at 2pm on April 4. He never showed up. The next day I called him and left a message, saying that we missed each other, but to call me back to reschedule. My house is going to be listed for sale soon, and the bathroom fan needs to be operational in order not to get flagged on the Truth in Housing report, so the sooner the better. I never heard back. Very unprofessional. Don't say no job is too small if you blow off your small jobs. *** update in response to the response below*** It was never tentative. It was for 2pm on April 4th. When I call up contractors to come do work for me, it's not so I can pencil them in and call them up a second time, especially for small jobs. Who operates like that? Why would there be an exact date and time set for a tentative appointment? It was firm, you had my address. I was cordial when I left you the message after you didn't show up. I've had missed appointment with contractors before, sometimes because of a miscomunication, sometimes because the contractor messed up, sometimes because I messed up. I'm always willing to give somebody the benefit of the doubt and actually have great working relationships with contractors who missed their first appointment with me. The fact that your plan of action is to simply ignore a customer who is dissatisfied speaks volumes. I'm not sure how you wouldn't expect a negative review on here after that.

Overall has always been a good experience. Dave gives details of what the project will require and other than unforeseen circumstancs stays on schedule.

He was very helpful and has a lot of experience.