Water Heaters Now, Inc.

Replaced a failed gas water heater with a Hybrid HeatPump/Electric system from Rheem. The install was great while Water Heaters Now processed the warranty and rebate paperwork with Xcel energy. Highly Recommend.

Nice work done

prompt - explained all the steps and delivered as promised

One day service

It started out great as I looked into replacing a 15 year old water heater that was making increasingly louder banging sounds back in the fall of 2022. A rep reached out right away with a phone call and had gathered details from me over the phone and after I sent him some photos. The install was scheduled and completed in a timely manner, especially considering it wasn't an emergency. The technician worked most of the day on the project as they changed from the original vent stack to a power vent connected to a PVC pipe that went out through the side of my house. Unfortunately the floor got a bit of purple PVC glue stains in the process but it didn't bug me too much at the time since it is an unfinished basement. The main issue I had stemmed from a failed permit from the city which is still unresolved at this time. The inspector required combustion air to be installed. They sent the same technician back out at no extra charge but he didn't have everything he would need to do the work and it seemed like he had already had a long day. I also questioned the need to bust another hole in my already drafty old house and asked if there was an alternative option, since when I made the same request of the inspector he had mentioned they could do some paper work and a test to ensure there was sufficient air to draw from in the room. The company said they would take care of it with the city but as weeks and months passed and several calls with the office, it turned out the guy who was supposed to take care of it left but they were still trying to get him to complete the paperwork. I understand this was the perfect storm combo of an overly critical city inspector, employee turnover issues, and a homeowner (me) worried about efficiency, but it is unfortunate there has been no way to get the permit closed out after 1.5 years and counting. On top of that, after about 6 months since the install, the water heater stopped working due to a faulty flammable vapor sensor. They were able to get that replaced after a day or two and I understand the issue was with the manufacturer, but it didn't sit well considering all the other issues. Overall the company has been pretty responsive whenever I reach out, but unfortunately they haven't been able to finish the job.

Arrived on time, explained everything in a clear and understandable manner.

Our water heater quit on Saturday. It turned out we need a special short model in replacement. I found Water Heaters Now through Home Advisors. Nate was extremely knowledgeable and patient going through our options and we were able to get an installation done today, after being without hot water for 4 days. The water is still heating up, but the experience so far has been very positive!

Very quick response

Very quick response.

Professional, quality work. Would hire them again.

Top notch company. Easy to work with, showed up on time,got the work done quickly and efficiently.

Very fast and reliable.

Fast and. Good value

They asked the right questions so we got right sized water heater, an understanding of code changes requiring replacement of exhaust vent stack. Pricing was $200-$250 less than other estimates - and we had to tell other vendors about the code changes requiring 3-4 hours of pvc vent replacement. The explanation of water heater use and maintenance was clear cut. All new vent pipe (pvc) for power vent was up to code including all sections of pipe with text rating visible for inspection. Inspector commented that anode had been removed and threads covered with pipe dope making it possible to maintain anode in the future. Mechanically, outstanding work. Inside house, installers took care to lay drop clothes along the entire path (hardwood and carpeted floors) to protect floors. The installers were extremely courteous and impressed my spouse and me. Back office support in setting up paperwork for warranty and for local permits and inspections was comprehensive, with consistent and easy to follow directions. All in all, a painless way to get past a potentially painful water heater replacement. I would not hesitate to recommend them.

They made the process extremely easy to get a quote and schedule an appointment. The tech was kind and professional. Great experience and highly recommended.

Very informative. They educate you on the water heater.

They were fantastic from beginning to end. The company's values and ethics are old school honest work for honest pay. A rare gem in today's world. Highly recommend without hesitation.

My tech, (Paul?) was wonderful! I would go with them again

They did a great job

Great prompt service

My first service provider quoted me an â  All-Inâ  price, however, when they showed up the first thing they said was that it would be an additional $300 because they had to redo a lot of the plumbing because they only had a tall water heater tank. My original tank was shorter. I asked if they could provide a short tank and they said no. I said I would like to hold off and they were fine with that. I was bummed because my heater was leaking and needed to be replaced. I started looking online for short water heaters and ended up being directed to â  Water Heaters Nowâ  . I called and ended up leaving a message for Jon. Jon called back within 15 minutes and spent time with me on the phone and asked me several questions and for photos of the old tank and space. (Previous company did not ask about anything except for gallon size of old tank). Jon provided me a quote which was $25 lower than my first quote and said they could have a technician out there within a couple hours. He said they will send two tanks of different sizes and the Technician would determine what tank works best. Aiden showed up and determined that the shorter tank would work just fine. Aiden was extremely courteous, professional, knowledgeable and explained everything he was doing and why! He left me with instructions on maintenance and said they would follow up annually. As you can tell, I have said a lot about this company and there are more good things to say! I asked if they provide other services and Aiden said they are looking to expand. I highly highly recommend this company! Great experience! Oh, and they gave me a nice coffee mug as a gift!

Easy to work with, courteous and knowledgeable.

John guoted a price of $2310.00 for a water heater. The cost ended up being $3350.00.....$1040.00 over his quote. I would not recommend using this firm. Furthermore, we did not get any paperwork to prove that the unit has a 15 year warranty. Shady operation!!!!

Punctual and no surprises.

On time ,flawless.