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THE CLEANING AUTHORITY

House Cleaning, Carpet Cleaning

About us

Live life. We’ll clean. Let The Cleaning Authority – SW Minneapolis 11X national award-winning, locally owned/operated housecleaning service – do your dirty work! Our cleaners are screened, verified, insured, bonded and trained. Call us for a free quote. . Green clean Our Green Seal certified cleaning products are safe for you, your kids, your pets & our planet. Detail-Clean Rotation System Our Detail-Clean Rotation System is a strategically designed plan to keep your house clean. Our inspectors also conduct surprise inspections to ensure quality. Life's Too Short To Clean Your Own Home!

Business highlights

23 years of trusted experience

Services we offer

HOUSECLEANING.

Services we don't offer

Polishing silver, Laundry and ironing of cloths.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.119 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
5%
3
5%
2
11%
1
11%


Rating CategoryRating out of 5
quality
3.9
value
4.2
professionalism
3.9
responsiveness
4.2
punctuality
4.1
Showing 1-19 of 19 reviews

Rachel H.
08/2022
1.0
house cleaning
  + -1 more
Honestly, I couldn't imagine a worse experience with a company. Our first clean was wonderful. After that, things went downhill quickly. Many of our things were broken, and hidden throughout our home, so we wouldn't notice. Things on desks were vacuumed up and taken. The areas we paid to have "deep cleaned" weren't even vacuumed. Each time we reached out, Olga, the manager, couldn't have been more rude. Constantly lying, and then changing her story each time to avoid doing anything to help customers. Her lack in kindness and professionalism is truly disappointing. Additionally, cleaners entered into our home, at an unscheduled time, without our permission, when I wasn't home. Our alarm was set off. No apology, no communication what so ever. I would stay away at all costs. It truly couldn't have been worse. We left this relationship feeling very violated.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$240

Dustin M.
09/2018
1.0
house cleaning
  + -1 more
Horrible service. Management never follows through with what they say they will do. The last cleaning team damaged our door by trying to break in and when we brought this up with the management team they had the nerves to yell at us saying that never happened. Cleaners never on time and hard to plan your day when you do not know when the cleaning team will show up. The cleaning teams in general are not thorough. Stay away!!
Description of Work: House Cleaning for the past 2 years

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Rebecca F.
01/2018
3.0
house cleaning
  + -1 more
The first two ladies who came went over the amount of time I scheduled by 10 minutes and I was charged for.l the extra time. The second two ladies finished 15 early no refund on that time. The second team was much better than the first. The first team didn’t even move things like my stand mixer or the top of the vent hood in the kitchen to clean under and they took longer.(Attaced Photos). The second team did a fantastic job included cleaning steps top to bottom and a good deep clean in my kitchen. This was the team also finished early. I also did not receive any follow up about how my service was. I would use them again in a pinch but not for regular cleanings.
Description of Work: 2 hour cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$160

Gretchen O.
08/2016
4.0
house cleaning
  + -1 more
The services were good but the price kept going up. A couple of their girls went out on their own and I continued with them. They wee excellent and professional. Very expensive and the price kept going up. Quality of work was fine. They did a good job but very pricey.
Description of Work: I used THE CLEANING AUTHORITY

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$154

Jeff Z.
04/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jesse R.
10/2014
2.0
house cleaning
  + -1 more
unknown
Description of Work: Didn't clean well at all, they just lightly wiped things down. I have two little girls who leave finger prints everywhere and they'd still be here after cleaning Authority left:/ I told them I'd give them another chance if I didn't have to pay for the WORST cleaning of all time and they said they can't .. Boo

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
1.0

$108

JOHN C.
06/2014
5.0
house cleaning
  + -1 more
Satisfactoy, even satisfied the inspector
Description of Work: final moveout cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Jeff Z.
05/2014
5.0
house cleaning
  + -1 more
My experience with The Cleaning Authority was really good. What I like about the service is that it is easy to deal with, dependable, professional and that they do good work for the price. It is kind of a reoccurring service. I would recommend them and I have recommended them to other people. We still do use this provider.
Description of Work: The Cleaning Authority come and cleans the house every 2 weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles and Ed W.
01/2014
5.0
house cleaning
  + -1 more
We have been using them for over 5 years. They are on time , well organized, and very professional. They have a supervisor checking the crew quality of the work once a while. Once they broke a blind, and they came fixed it. Once they broke a vase they compensated with a fair value. We haven't had any problem with them over 5 years, so we are still using their services.
Description of Work: They clean our house. Cost of service I put down is for entire year of 2013 , not just the last visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Sara W.
06/2013
2.0
house cleaning
  + -1 more
I have had them coming for about 4 months and every time I had to call and complain - either they would skip rooms or items. (Like not scrubbing the toilet, vaccuuming stairs...very obvious tasks if you are cleaning.) Last month the job was so poor and the owner aknowledged she was having issues with an employee and offered me a free clean which I apprecaited. That took place last week and included the "detailed" clean of my bathrooms. I returned home to streaky mirrors, dusty counter-tops and base boards not wiped down at all. I don't think the bathroom was even cleaned to be honest. It took me a few days to call them (hey - I'm a busy mom working full-time - that's why I hired them!) and I just wanted to make mention of the poor quality clean and tell them I was giving them one more shot. I wasn't asking for a free clean, just wanted to make them aware of the issue. I took a couple photos I was going to e-mail them to show the examples. Instead of providing good customer service, the manager questioned my integrity as to when the photos were taken. I was so appalled and explained to her I was trying to make the relationship work, but needed to point out the faults and again was not asking for any discount/free service, just wanted to make them aware so they could improve next time. Why she woudl question my honestly when there was no benefit to me is beyond me. She did not seem to care about improving thier business and was extremely rude. Needless to say, I have cancelled my service with them.
Description of Work: House cleaning every other week.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$150

Amy S.
04/2013
5.0
house cleaning
  + -1 more
We've been using them for several years and have been impressed with Cleaning Authority since the beginning. First and foremost, I want to address their honesty. Our son hid a $20 bill under his reading lamp by his bed. They found it, put it in the kitchen with a note. We never would have known its there, even he had forgotten he hid it. You can trust them in your home. I love coming home the day they've been there. Everything looks amazing. They have never broke anything and their prices are competitive.
Description of Work: Twice a month cleaning of 3 bedrooms, kitchen, 2 baths and several other living spaces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Randy B.
04/2013
5.0
house cleaning
  + -1 more
They are easy to work with and do a good job.
Description of Work: I've hired them to come out to my home twice a month for routine cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jim M.
04/2012
5.0
house cleaning
  + -1 more
I have had them for a number of years and I am pleased with their service. They have not broken or stolen any items. Everything is clean and I would recommend their services to anyone. They are punctual and they listen to instructions well. They have a supervisor who comes to check and inspect. If I have any questions I ask her. Their business is ran well.
Description of Work: They clean our home once every two weeks.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Tim S.
04/2012
5.0
house cleaning
  + -1 more
They are professional and do a good job.
Description of Work: They continue to clean my home every other week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

LARRY & CONNIE H.
04/2012
5.0
house cleaning
  + -1 more
They are pretty contentious. When we ask them to do special things, they complete them. They have a regular rotation that they change every two months. They do a basic cleaning but focus on particular projects each time. We did find that the tile floor was not completely clean because of its surface. It is a small issue but we recognized it and are taking the necessary steps. If we work out a solution that is satisfactory we will speak to them about it.
Description of Work: They clean our home every two weeks. We receive really good cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sheela M.
04/2012
5.0
house cleaning
  + -1 more
unknown
Description of Work: They have done some cleaning work for me. They did a very good job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Megan B.
04/2012
5.0
house cleaning
  + -1 more
They have been great!
Description of Work: They cleaned our home twice a month.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JANEY P.
02/2005
5.0
house cleaning
  + -1 more
PRICE IS PER CLEANING. THEY SHOW UP WHEN THEY SAY THEY WILL AND DO A GOOD JOB.
Description of Work: THEY CLEAN OUR HOUSE EVERY TWO WEEKS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

NANCY J.
05/2003
5.0
house cleaning
  + -1 more
BE SPECIFIC IN REGARDS TO NEEDS AND EXPECTATIONS
Description of Work: HOUSE CLEANING

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

    Contact information

    7681 WASHINGTON AVE S, Minneapolis, MN 55439

    http://www.tcaminn.com

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Carpet Cleaning

    FAQ

    THE CLEANING AUTHORITY is currently rated 4.1 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    THE CLEANING AUTHORITY accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, THE CLEANING AUTHORITY offers free project estimates.
    Yes, THE CLEANING AUTHORITY offers eco-friendly accreditations.
    No, THE CLEANING AUTHORITY does not offer a senior discount.
    No, THE CLEANING AUTHORITY does not offer emergency services.
    Yes, THE CLEANING AUTHORITY offers warranties.
    THE CLEANING AUTHORITY offers the following services: HOUSECLEANING.
    Polishing silver, Laundry and ironing of cloths.

    Contact information

    7681 WASHINGTON AVE S, Minneapolis, MN 55439

    http://www.tcaminn.com

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM