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55 years of trusted experience
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Reviews
4.371 Reviews
Showing 26-50 of 71 reviews
ARLENE F.
08/2005
water softeners
+ -1 moreI CALLED ON A WEDNESDAY, THEY HAD SOMEONE OUT TO CHECK THE SYSTEM ON THURSDAY, AND THE SYSTEM WAS REPLACED ON FRIDAY! EVERYONE I DEALT WITH WAS VERY PROFESSIONAL AND ON PUNCTUAL. I DEFINITELY RECOMMEND.
Description of Work: REPLACED WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,525
TAMI H.
08/2005
water softeners
+ -1 moreI CALLED KELLY AT SURGE AND TOLD HER THAT EVEN THOUGH I HAD CONCERNS WITH THE LAST FEW CLIENT REPLIES ON ANGIE'S LIST I WANTED SOME INFO ON WATER CONDITIONERS. AFTER SHE QUOTED ME $798 I TOLD HER I WAS GOING TO CALL AROUND. AFTER A WEEK OR SO, I CALLED AND TALKED TO ANOTHER PERSON TO SET UP A DATE (THEY INSTALL WATER SOFTENERS THE NEXT DAY) FOR THEM TO COME AND INSTALL ONE. MATT CALLED IN THE MORNING THE NEXT DAY TO SAY HE WAS IN MY AREA AND THAT HE WOULD BE AT MY PLACE AT 9AM. EVEN THOUGH HE WAS 30-45 MIN. LATE, HE WENT TO WORK PROMPTLY AND HAD THE OLD ONE OUT AND NEW ONE INSTALLED WITHIN AN HOUR OR SO. HE WENT OVER THE WATER CONDITIONER WITH ME AND ANSWERED ANY QUESTIONS I HAD. AND EVEN TOLD ME TO RUN MY HOT WATER FOR A WHILE SO THE OLD WATER SOFTENER WATER WOULD BE REPLACED WITH THE NEW CONDITIONED WATER. ONLY PROBLEM I HAD WAS THAT MATT WROTE DOWN MY CARD NUMBER WRONG AND IT TRIGGERED THE CARD COMPANY TO NOT LET THE CHARGE GO THROUGH. IT ALL GOT CLEARED UP IN A DAY.
Description of Work: REPLACED AN OLD WATER SOFTENER WITH A NEW ONE. (WAS QUOTED $798 BUT WITH ANGIE'S LIST COUPON FOR THIS COMPANY, I PAID $733).
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$733
JEFFREY H.
06/2005
water softeners
+ -1 moreTHE SERVICE TECHNICIAN WAS WONDERFUL. VERY KNOWLEDGEABLE. THE SCHEDULING, HOWEVER, COMPLETELY RUINED THE EXPERIENCE. GIVEN A WINDOW OF 8 AM TO 12PM AND TOLD I'D GET A CALL BTW. 7 - 8AM DAY OF SERVICE WITH AN EXACT TIME. MADE THE APP'T WITH LINDA AT SURGE MAIN # AND CONFIRMED APP'T TIME THE DAY BEFORE, AGAIN WITH LINDA. NO CALL DAY OF SERVICE, CALLED OFFICE, ANSWERING MACHINE. FINALLY RECEIVED CALL FROM TECH AT 9 TELLING ME HE'D BE THERE AT 2 THAT AFTERNOON. I HAD TAKEN THE MORNING OFF, HAD APPOINTMENTS ALL AFTERNOON, SO, I EFFECTIVELY WASTED A 1/2 DAY OFF. I WAS GIVEN THE DISTINCT IMPRESSION THAT MY EXPERIENCE WAS NOT UNUSUAL. THE TECH DID AGREE TO COME OUT AT 7PM THAT EVENING.
Description of Work: ROUTINE CHECK UP AND MAINTENANCE, QUESTIONS REGARDING MINERAL DEPOSITS FROM CERTAIN FAUCETS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$95
JULIE B.
06/2005
water softeners
+ -1 moreTHE REPAIR WAS NOT EFFECTIVE. WE CONTACTED THEM AND THEY RETURNED. THIS WASN'T EFFECTIVE EITHER, THOUGH THEY DIDN'T CHARGE, EVEN THOUGH WE CALLED AFTER THE WARRANTY PERIOD. WHATEVER THEY DID CAUSED THE WATER TO RUN IN A CONTINUOUS CYCLE. VERY DISAPPOINTED
Description of Work: CALLED FOR SOFTENER REPAIR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$75
JENNIFER R.
05/2005
water softeners
+ -1 moreBASED ON MY PAST WEEKS EXPERIENCE WITH SURGE I WOULD NOT RECOMMEND THEM NOR WOULD I USE THEM AGAIN, EVER. UNFORTUNATELY, WHETHER THEIR FIRST VISIT WAS THE CAUSE OF THE SUBSEQUENT PROBLEMS OR NOT, THEIR SERVICE CERTAINLY LEFT ME FEELING VERY UNSATISFIED. HAD THE SITUATION BEEN HANDLED WITH MORE FINESSE AND URGENCY I MIGHT NOT HAVE THIS FEELING THAT THEY HAVE BEEN THE CAUSE OF THE PAST 5 WEEKS OF A NON-WORKING WATER SOFTENER. IF I HAVE ADDITIONAL PROBLEMS IN THE FUTURE I DEFINITELY WILL NOT BE CALLING SURGE. I HAVE A LEVEL OF DOUBT IN MY MIND THAT THEY DIDN'T OVERLOOK THE PROBLEM THE FIRST TIME THEY CAME OUT SINCE THAT IS WHEN THE PROBLEMS STARTED. THIS WHOLE SCENARIO HAS LEFT ME NOT TRUSTING THAT THE WORK THEY PERFORMED ON 5/23 WAS LEGIT. SINCE I'M NOT A WATER SOFTENER SYSTEM TECHNICIAN, I HAVE NO WAY OF KNOWING WHAT WAS VALID OR NOT. THE FACT IS THAT BECAUSE OF THIS EXPERIENCE, I WOULD NOT USE THEM AGAIN NOR WOULD I RECOMMEND THEM TO ANYONE.
Description of Work: 4/18/05 SURGE WATER CONDITIONING CAME TO MY HOUSE; SOFTENER USING WAY TOO MUCH SALT. THE SERVICE PERSON WOULD NOT CALL ME TO DISCUSS. WE DIDN'T GET ANY SOFTENED WATER FOR 5 WEEKS FROM THE DATE THEY CAME OUT. CALLED 5/16 TALKED TO SECOND IN CHARGE. HE SAID THEY WOULD LOOK INTO AND CALL ME BACK RIGHT AWAY. NEVER HEARD BACK SO CALLED THE OWNER 5/20. SAID HE WOULD SEND SOMEONE OUT FIRST THING NEXT DAY. NO ONE CALLED SATURDAY MORNING SO I CALLED THEM; THE SERVICE PERSON SAID HE COULDN'T MAKE IT THAT DAY BUT WOULD CALL ME ON SUNDAY. I DID NOT GET A CALL ON SUNDAY EITHER. MONDAY MORNING 5/23 RECEIVED A CALL SAYING HE WOULD BE OUT BETWEEN 9:00 & 10:00. HE DID COME OUT; REPLACE SEVERAL PARTS ON THE SYSTEM, STATING THAT THEY WERE THE CAUSE OF THE PROBLEM. THE SOFTENER IS DEEMED FIXED AS THIS POINT BUT WON'T BE ABLE TO SAY FOR SURE FOR SEVERAL MORE DAYS WHILE THE SYSTEM REGENERATES AND USES UP THE UN-SOFTENED WATER IN THE HOLDING AND HOT WATER TANKS.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$270
JENNIFER W.
04/2005
water softeners
+ -1 moreLARS, THE SALESREP. CALLED TO CONFIRM OUR APPT. SHOWED UP ON TIME. TOOK HIS SHOES OFF AUTOMATICALLY, I DID NOT EVEN HAVE TO ASK. HE WAS VERY COURTEOUS, EXPLAINED EVERYTHING THOROUGHLY, AND OFFERED MANY SUGGESTIONS. MY APPOINTMENT WAS SETUP FOR TWO DAYS LATER. BOB, THE INSTALLER, CALLED TO LET ME KNOW HE WAS ON HIS WAY OVER. HE TOO WAS ON TIME. HE DID AN EXCELLENT JOB AND EVEN FIXED A FEW PIPING ISSUES WITH NO EXTRA CHARGE. HE LEFT MY HOUSE CLEAN AND EXPLAINED EVERYTHING WELL. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE. I FELT GOOD AFTER EACH VISIT AND AM ENJOYING MY NEW DRINKING SYSTEM NOW. THANKS SURGE!! NICE TO KNOW ONE CAN GET GOOD QUALITY SERVICE.
Description of Work: I NEEDED TO HAVE MY WATER SOFTENER REPLACED AND WAS CONTEMPLATING HAVE A DRINKING SYSTEM INSTALLED. ALSO, NONE OF COLD WATER WAS CURRENTLY BEING SOFTENED.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,400
LORI C.
04/2005
water softeners
+ -1 moreTHEY WERE ABLE TO INSTALL THE NEXT DAY. UNFORTUNATELY, I DID NOT GET THE TECH'S NAME FOR THIS BECAUSE I WAS VERY DISAPPOINTED IN THE OVERALL SERVICE. BASED ON OTHER REPORTS, I HAD EXPECTED HIM TO CLEAN UP AFTER HIMSELF BETTER. HE LEFT THE FLOOR VERY DIRTY - ALTHOUGH IT APPEARED THAT HE MADE SOME EFFORTS TO CLEAN IT. I WASN'T HOME, BUT MY HUSBAND WAS AND HE DIDN'T GO OVER ANY OF THE BASIC MAINTENANCE ISSUES, WHAT TYPE OF SALT TO USE ETC WITH HIM. MY HUSBAND DIDN'T ASK, BUT I HAVE HAD WORK DONE BY THESE GUYS PREVIOUSLY AND THEY WENT OVER EVERYTHING WITH ME. I DID CALL CUSTOMER SERVICE AND LET THEM KNOW THAT I WAS DISAPPOINTED AND THEY APOLOGIZED. I STILL HAVEN'T DECIDED WHETHER I'M HAPPY WITH THAT OR NOT. I WAS ALSO UNHAPPY WITH NOT BEING ABLE TO SCHEDULE A SERVICE APPOINTMENT PRIOR TO THE DAY OF SERVICE. I HAD TO WAIT THREE DAYS BEFORE THE ORIGINAL TECH AND I WERE ABLE TO GET TOGETHER FOR THE FIRST SERVICE CALL.
Description of Work: INSTALLED A NEW WATER SOFTENER AFTER DETERMINING THAT OLD SOFTENER WAS ON IT'S LAST LEGS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,089
SUE J.
02/2005
water softeners
+ -1 moreTHEY RESPONDED PROMPTLY TO MY REQUEST. THEY WERE NEAT AND FINISHED IN THE TIME THEY SAID THEY WOULD. I WOULD RECOMMEND THE COMPANY TO FRIENDS.
Description of Work: THEY FIRST CAME OUT TO SEE IF THEY COULD REPAIR THE PROBLEM. I WAS WELL INFORMED AND WAS PRESENTED WITH TWO OPTIONS; REPAIR OR NEW. I FEEL I MADE AN INFORMED DECISION BASED ON THE INFORMATION PROVIDED. I DECIDED TO BUY A NEW UNIT. DEAN WAS VERY EFFICIENT AND FINISHED UP IN THE TIME HE TOLD ME HE WOULD.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$900
Sally C.
02/2005
water softeners
+ -1 moreLARS IS A GOOD SALESPERSON AND VERY INFORMATIVE.
Description of Work: SOLD US A WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
TYLER & ALLISON E.
01/2005
water softeners
+ -1 moreTHE WATER SOFTENERS WAS MAKING A HUMMING NOISE. WE CALLED THEY CALLED RIGHT BACK AND WERE OUT TO WORK ON IT WITH A FEW HOURS. THE MOTOR NEEDED TO BE REPLACED. THEY HAD THE PIECE IN THE TRUCK AND WERE DONE WITHIN 20 MINUTES.
Description of Work: REPLACE WATER SOFTENER MOTOR.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$135
SHARON S.
12/2004
water softeners
+ -1 moreTHEY SERVICE WAS EXCELLENT. THEY LET ME KNOW WHEN THEY WERE COMING, I WAS VERY PLEASED WITH THEM AND THEY WERE REALLY GOOD.
Description of Work: THEY CHECKED MY OLD WATER SOFTENER AND PURCHASED A WATER SOFTENER AND FILTER SYSTEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,620
Leland C.
12/2004
water softeners
+ -1 moreI INFORMED HER OF THIS FACT, AND SHE SAID FINE. THEN CAROL CALLED BACK (WHILE I WAS TRYING TO ATTEND TO A CRYING BABY) AND SAID SHE WANTED TO KNOW HOW I FOUND OUT ABOUT THEIR COMPANY. I TOLD HER ANGIE'S LIST, AND THAT WAS IT FOR THE CALL. BECAUSE OF ALL THE CONFUSION ABOUT WHO WAS SCHEDULED TO MEET WITH ME AND ALL THE DISORGANIZED HANDLING OF A SIMPLE APPOINTMENT DATE AND TIME, I DECIDED THAT THIS WAS THE LAST COMPANY I WANTED TO HIRE TO WORK ON MY HOUSE. IF THE SALES STAFF CAN'T GET THEIR ACT TOGETHER, I CAN'T IMAGINE THEIR INSTALLATION AND TROUBLESHOOTING STAFF DOING ANY BETTER. SO I CALLED KELLY AND TOLD HER TO FORGET THE WHOLE THING. SHE TRIED TO BLAME THE WHOLE INCIDENT ON THE ''NEW GUY'' IN THE SALES DEPARTMENT WHO TOOK THE ORIGINAL MESSAGE, BUT I DIDN'T CARE ABOUT THAT. I LOOK FOR COMPANIES THAT ARE ORGANIZED WHEN HIRING A CONTRACTOR TO WORK ON MY HOUSE.
Description of Work: NO WORK BECAUSE OF DISORGANIZED SALES STAFF. I CALLED THIS COMPANY TO GET AN ESTIMATE ON A REVERSE OSMOSIS SYSTEM FOR MY NEW HOME. THE SALESPERSON (KELLY) ARRANGED A TIME WITH ME TO MEET AT MY HOME. THE DAY PRIOR TO THE APPOINTMENT, I HAD ANOTHER COMMITMENT COME UP, AND I CALLED TO RESCHEDULE THE MEETING. A GENTLEMAN TOOK THE MESSAGE, BUT AT THE TIME I DID NOT KNOW KELLY'S NAME, WHICH I FAILED TO GET FROM HER DURING OUR FIRST CALL. THE MAN TOLD ME HE WOULD GET THE MESSAGE TO WHOMEVER TOOK MY FIRST CALL. I TOLD HIM TO HAVE HER COME ON A DATE 2 WEEKS LATER. LATER THAT EVENING, I GOT A CALL FROM KELLY TO CONFIRM THAT SHE WAS COMING OUT TO THE HOUSE FOR THE ORIGINAL APPT. I CALLED HER CELL, AND GOT HER SON. I LEFT HIM A MESSAGE TO TELL KELLY I HAD RESCHEDULED, BUT THE NEXT DAY I CALLED HER JUST IN CASE AND FOUND SHE NEVER GOT THE MESSAGE. I TOLD HER THE NEW DATE AND TIME, AND SHE TOOK IT DOWN. A COUPLE HOURS LATER, CAROL (A THIRD SALESPERSON) CALLED MY HOUSE AND TRIED TO SCHEDULE A DIFFERE
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness |
RONALD C.
11/2004
water softeners
+ -1 moreDEAN IS VERY ORIENTED TO GOOD CUSTOMER SERVICE.
Description of Work: REPAIR IRON REMOVAL SYSTEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
CHRIS H.
11/2004
water softeners
+ -1 moreMAKE SURE YOU ASK TO SEE THE LIST PRICES FOR THE PRODUCT YOU ARE INTERESTED IN PURCHASING AND BE SURE TO ASK FOR A DISCOUNT. DON'T BE TOO ANXIOUS TO BUY IF THEY DON'T OFFER A DISCOUNTED PRICE. THEY TRIED TO OVERCHARGE ME FOR THE WATER SOFTENER, BUT I MANAGED TO GET THE ''STATE FAIR DISCOUNT'' BY BEING PERSISTENT, AND NOT TOO ANXIOUS TO BUY. THE INSTALLATION SEEMS TO HAVE BEEN DONE WELL, THOUGH WE HAD SOME INITIAL PROBLEMS DUE TO INSTALLER FORGETTING TO PLUG IN THE WATER FLOW METER. I CALLED AND THEY TROUBLE SHOT THE PROBLEM OVER THE PHONE SO WE WERE ABLE TO RESOLVE THE PROBLEM QUICKLY.
Description of Work: PURCHASE AND INSTALLATION OF WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,600
DIANA P.
09/2004
water softeners
+ -1 moreI WAS SO PLEASED AND IMPRESSED THAT THE SERVICE MAN ARRIVED ON TIME AND PREPARED. THE SERVICE MAN EVEN BROUGHT A BUCKET AND TOWELS TO CLEAN UP AFTER HIMSELF. THE SALES PERSON ON THE PHONE ALSO IMPRESSED ME. SHE WAS COURTEOUS, INFORMATIVE, AND UNDERSTANDING OF MY NEED TO SHOP AROUND. OVERALL, I AM VERY HAPPY I CHOOSE TO DO BUSINESS WITH THIS COMPANY.
Description of Work: REPLACED LEAKING WATER SOFTENER WITH A NEW ONE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
KYLE M.
08/2004
water softeners
+ -1 moreCALLED ON FRIDAY, INSTALLED ON MONDAY. PHONE CALLS RETURNED PROMPTLY. INSTALLER HAD GOOD SUGGESTIONS ABOUT WHERE TO PUT SALT STORAGE TANK.
Description of Work: DELIVERED AND INSTALLED NEW WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$798
ANN S.
07/2004
water softeners
+ -1 moreDEAN WAS WILLING TO EXPLAIN WHY THE WORK WAS NEEDED, HOW THE WATER SOFTENER WORKED AND ANY OPTIONS AVAILABLE BEFORE I MADE A CHOICE TO GO AHEAD WITH THE REPLACEMENT OF THE TANK.
Description of Work: I INITIALLY CALLED SURGE FOR A MAINTENANCE PROBLEM THAT WAS DISCOVERED BY A DISHWASHER REPAIR PERSON. AS A RESULT OF THE CALL, I HAD A TANK AND OTHER SMALLER PARTS REPLACED.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
MELANIE C.
07/2004
water softeners
+ -1 moreI CALLED SURGE AFTER WE HAD A PLUMBER COME OUT TO REPLACE TOILET INSIDES AND CHECK ON WATER PRESSURE ISSUES. I CALLED ON A FRIDAY AND THEY WERE ABLE TO COME OUT ON MONDAY. THEY DETERMINED THAT OUR 20+ YEAR OLD SOFTENER WAS NOT WORKING. RON EXPLAINED ALL OF MY OPTIONS (REBUILD EXISTING OR REPLACE). HE ALSO EXPLAINED WHAT HE THOUGHT WE NEEDED DUE TO OUR USAGE. I APPRECIATED THAT HE DID NOT TRY TO PUSH US ON THE LARGER UNIT. A NEW SOFTENER WAS INSTALLED THE NEXT DAY.
Description of Work: WATER SOFTENER REPLACEMENT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,089
DAVID & KATHY T.
07/2004
water softeners
+ -1 moreKNOWLEDGEABLE ABOUT WATER TREATMENT, CARRIED ONLY HIGH QUALITY COMPONENTS, KNEW WHAT THEY WERE DOING, DIDN'T TRY TO SELL US SOMETHING WE DIDN'T NEED, AND WE WERE VERY PLEASED WITH THE RESULTS.
Description of Work: REPLACED 28 YEAR OLD WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$789
RENEE G.
07/2004
water softeners
+ -1 moreVERY PROMPT AND CAME OUT THE DAY AFTER I CALLED. THEY TYPICALLY SEND ONE GUY, BUT I ASKED THEM TO HAUL THE OLD UNIT WHERE SALT HAD HARDENED, SO THEY WERE GREAT AT ACCOMMODATING MY REQUEST.
Description of Work: INSTALLED A 28 GALLON WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
JILL G.
06/2004
water softeners
+ -1 morePRICES QUOTED BY SALESPERSON DID NOT MATCH PRICES GIVEN WHEN CALLED FOR SERVICES. CALLS FOR CLARIFICATION NOT RETURNED BY SALESPERSON (WHO MIGHT HAVE BEEN ON VACATION). OVERALL, THEY DID NOT SEEM INTERESTED IN OUR BUSINESS.
Description of Work: REPRESENTATIVE FORGOT APPOINTMENT TO TEST WATER, ARRIVED 1-1/2 HOURS LATE AFTER REMINDER CALL FROM US.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
KARI M.
03/2004
water softeners
+ -1 moreFAIR PRICE, COURTEOUS AND EDUCATIONAL SERVICE, GREAT PRODUCT!
Description of Work: PURCHASE AND INSTALLATION OF ON-DEMAND WATER SOFTENER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$789
Gale H.
12/2003
water softeners
+ -1 moreI HAD A PROBLEM SETTING UP THIS APPT. I FELT LIKE THE WOMAN I TALKED TO DID NOT LISTEN TO ME. I CALLED ON A THURS PM AND ASKED FOR AN APPT. ON THE FOLLOWING MON. SHE SAID SOMEONE WOULD CALL ME BACK. ON FRI EARLY AM, THE PHONE RANG AND A SURGE TECH. WANTED TO DETERMINE A TIME TO COME OUT THAT MORNING. I SAID NO, I DEFINITELY SAID THAT THE APPT. WAS TO BE NEXT MON, NOT FRI. THEN I HAD TO CALL THE OFFICE BACK AND GET IT STRAIGHTENED OUT. OBVIOUSLY, MY SITUATION WAS NOT URGENT AND I WAS PLANNING AHEAD FOR MISC. APPTS. OVER 2 DAYS OFF COMING UP, FRI AND MON. (LONG WEEK-END). I KNOW THAT FAST SERVICE IS WONDERFUL, BUT IN MY CASE, I HAD MY OWN AGENDA AND THE WOMAN DID NOT LISTEN WELL ENOUGH TO HEAR WHAT I WAS REQUESTING.
Description of Work: THIS WAS A SITUATION WHERE A PROFESSIONAL 'FIX' WAS NOT NEEDED; JUST A PROFESSIONAL OPINION. MY TANK HAD WATER SITTING OVER THE TOP OF THE SALT AND EVENTUALLY CLOSE TO THE TOP OF THE CONTAINER. I COULD NOT FIGURE OUT HOW TO STOP HAVING THAT MUCH WATER IN THE TANK ALL THE TIME. DON CAME OUT AND TOLD ME THAT I AM USING THE WRONG KIND OF SALT. THE PELLETS ARE MELDING AND FORMING A SALT MASS IN THE BOTTOM OF THE TANK AND THE WATER IS RISING ABOVE THIS MASS. I NEED TO USE CRYSTALS. SETTINGS WERE REDONE AS APPROPRIATE FOR MY FAMILY. DON PROVIDED GOOD INFO. AND IS VERY NICE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$56
DOUGLAS F.
11/2003
water softeners
+ -1 moreTHEY QUICKLY TESTED MY COLD AND HOT WATER FOR THE CORRECT SOFTENING LEVEL AND MADE THE NECESSARY ADJUSTMENTS. THEY ALSO QUICKLY TROUBLESHOT THAT THE METER WAS BAD AND THAT'S WHY MY WATER WASN'T AS SOFT AS IT SHOULD BE. QUICK AND DEPENDABLE SERVICE. I WOULD RECOMMEND THEM.
Description of Work: I FELT THAT MY WATER SOFTENER WAS NOT WORKING PROPERLY, SO I CALLED SURGE BECAUSE I HAVE A FLECK 9000.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$129
DANIEL M.
11/2003
water softeners
+ -1 moreON THE REPAIR, THEY CAME THE SAME DAY AT NO EXTRA CHARGE WHEN OTHERS WOULD CHARGE AN EXTRA $120. ON THE INSTALL, THEY MISSED THREE DATES/TIMES WITH NO WARNING.
Description of Work: 1. WATER SOFTENER REPAIR 2. WATER SOFTENER SALES AND INSTALLATION
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$900
Contact information
4525 Park Commons Dr Unit 205, Minneapolis, MN 55416
www.surgewater.comService hours
Monday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:30 AM - 4:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Water Coolers,
Water Heaters
FAQ
Surge Water Conditioning is currently rated 4.4 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:30 AM - 4:00 PM
Surge Water Conditioning accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Surge Water Conditioning offers free project estimates.
No, Surge Water Conditioning does not offer eco-friendly accreditations.
No, Surge Water Conditioning does not offer a senior discount.
Yes, Surge Water Conditioning offers emergency services.
No, Surge Water Conditioning does not offer warranties.
Surge Water Conditioning offers the following services: Residential & commercial sales, rentals for water softeners, iron filtration, carbon filtration, drinking water systems, reverse osmosis & salt delivery.
Contact information
4525 Park Commons Dr Unit 205, Minneapolis, MN 55416
www.surgewater.comService hours
Monday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:30 AM - 4:00 PM