SPRINKLERS BY DESIGN

In the spring they do my startup on my underground sprinkler system and then in the fall they winterize it.

Stay away from sprinklers by design. They are untrustworthy and do substandard work. When you have a problem, and I say when, not if, you will have a major problem getting ahold of them. They also damaged my house when installing the system. The repair was poorly done, and now my pipes freeze in the winter. My suggestion to anyone looking at this company is to find someone else. There are plenty of other sprinkler companies that are trustworthy and reputable.

I'm very disappointed with Sprinklers By Design. When they arrived and looked at it, all of a sudden the guy came to my door and said that they can't do anything right now because the sprinkler has a crack and we had to replace that. The guy informed me that someone will be calling me to reschedule. It is probably close to one month now and I've not heard from anyone. I am not sure that I am going to call them to have that repair done. I will probably seek out another company.

I recently built a new home in Bloomington, MN and was introduced to Sprinklers by Design by my home builder, Pat Bley of UBuildit. David A. Weigman of Sprinklers by Design signed a contract to finish installing the sprinkler system in my house last fall, 2011. As per his contract I paid him $1125 of the total $2250 as a preliminary payment before he initiated any work. As per contract the rest of the money was to be paid to him after completion of the job. Since the contruction of my house got delayed into winter, David Weigman promised to do my work next year in April/May 2012.When I did not hear from David even late into May 2012, I called him and his secretary several times. After leaving several messages on their voice mails, his secretary returned my call and said that they were planning on coordinating the sprinkler installation with the landscaper and that they will be in touch with me once this is done. However, I did not hear from them again for several weeks. After calling and leaving several messages again, I again heard from Amy, his secretary who gave me the same story with a promise to initiate the job soon. Once again, they disappeared from the scene for several more weeks and stopped returning any more phone calls that I made. Having received poor customer service and fake promises, I called and left a message to terminate the contract and refund my money. Even this took several phone calls before Amy finally returned my phone call and initially said that they can't break the contract and that if I insisted, I will not get my refund back. When I informed them that there was nothing in the contract that said we cannot break the contract, then she said ( obviously after many days ) that last fall they brought in the equipment to initiate my work and because the work was delayed by my builder they were not able to do their job, and therefore they will hold back $400 from my preliminary payment and refund the rest to me. Even though it s not true that they ever brought in any equipment, just to get any portion of my advance payment, I agreed to their proposal. However to date I have note received any refund, and both Dave and Amy not only do not answer my phone calls but also not return any of voice messages left to them. I filed a complaint with BBB about their unprofessional conduct and highly recommend that no one else use their services.

They were having problems, but they were able to come back and get it taken care of. They did extra work for me. They pulled the pump out of my river at no extra charge. It was so cold it had frozen my lines. They were able to get it blown out after it warmed up. They did a good job. They were pretty easy to work with.

Dave Weigman, owner and operator of Sprinklers By Design, came to my house and gave a presentation on his company. He talked a pretty good game, and seemed trustworthy. Unfortunately, this was not the case. They arrived on time to do the job the following week. When installing the sprinkler system, it was necessary to hook up the sprinkler system to my outdoor water faucet. Dave assured me that a licensed plumber would be on hand to do this work, as was required by city code. Turns out, Dave tried to do the work himself. He left a blowtorch running on my hose spigot to loosen it up. While this was running, he left it TOTALLY UNATTENDED to go to a hardware store to try to find the metal guard that should have been in place before the torch was even lit. Only because I was home, and smelled the smoke inside my house, did anyone know that the torch had started my redwood siding on fire. I called the fire department immediately, which showed up in force, along with the police. The firemen and women put the fire out only after removing a large section of siding on my house. Dave Weigman finally showed up about half an hour after the firemen, and tried to blow the whole thing off. He tried to convince me he was a volunteer fireman, as if that would have made a difference. I don't think a trained fireman would have done what he did. A fireman at the scene told me that if I were not home that day, the whole side of the house could have gone up in flames, as I have redwood siding. Anyway, after the crew was done installing the system, Dave yelled out to his crew that he wanted to get going to beat the traffic. He then gave me a fast overview of how the system worked, and left no instructions, or warranty information. I had to figure things out on my own by going directly to the manufacturer. I was leaving town the next day for a week, and Dave assured me the damage to my house would be repaired long before my return. I made the major mistake of paying him in full before he left that day. When I returned home in a week, the work was not done, and it was a major deal to try to get in contact with Dave. After leaving many messages, his office person leveled with me and told me Dave was avoiding my calls. This was something he was very good at. When the repair work was finally done a week later, they used a different material than what was there originally. I now have a 25 sq. ft. very noticeable patch on the siding of my house. (I'm now considering a civil lawsuit). Trying to get ahold of him after that was near impossible. After a while, nobody even answered the phone anymore. I am advising anybody I know who is considering a sprinkler system to stay away from Sprinklers By Design. Dave Weigman is not a person who I would trust again to work on my home. Anyone who leaves a customer's house in such jeapordy should not be in the business of working on other people's homes.

THEY CALL ANNUALLY TO REMIND US THAT IT'S TIME FOR THE SERVICE AND SET UP AN APPOINTMENT. THEY ARE PUNCTUAL AND EFFICIENT. THEY POINTED OUT A PROBLEM WITH THE WATER FAUCET ONE YEAR AND IT SAVED US A BUNDLE. WE WILL CONTINUE TO THIS COMPANY FOR SPRINKLER NEEDS.