Southside Heating & Air Conditioning Inc

I really liked working with them. They gave me several options to choose from with different companies and brands they carry. I really liked working with them, they did a great job.

They were wonderful. A little on the expensive side, but they found the problem and fixed it for me. They were very personable. Was right on time, actually came early. They are punctual. The expertise is there. They treat people very very nice.

It was a complicated repair and difficult to determine what was causing the heating failure, but the technician discovered the problem and repaired it.

Southside installed an outdoor heater/AC unit at our rental property two years ago and we brought them back to do an inspection for the winter. They found a cracked heat exchanger which was a known issue through the manufacturer. Southside worked with the manufacturer to cover all the parts and labor for the replacement, which we greatly appreciated. Good customer service and we'll definitely use them again.

I don't think they charged me anything. They basically came out to try and fix my furnace. They did an acceptable job and they did exactly what you'd expect them to do. They told me that the parts wasn't necessarily available. They may have to order it and might be better off replacing the heater. In that case, they would replace it with a different brand and that required me to get both the heater and the air conditioner. Then because of the way my furnaces are installed in my house, they would have to replace two units at the same time, so two heaters and two air conditioners. Of course only one of the heaters was defective. They said you're going to have to get quote from us. I got a quote and it was $22000 so I declined. I didn't actually even called them back. I called another company, I think Walter Heating is the name. They've been around for 100 years. They worked on the same furnace. When the guy came out, he said I can put a new part in but it's probably not worth it, just replace it. It will just cost your $2800. They're crazy for telling you that you need to replace both of them because you don't need to replace the other. You can just punch a hole on the wall, replace it and the patch it. That'll be a lot cheaper than replacing both if them. Everything was good, I just didn't like their solution. I think they are being opportunistic.

They were fast, which was important when we had no heat in February. They provided enough electric heaters to keep our pipes from freezing. They installed new furnace the day they said they would, and it is very efficient. Air conditioner, which couldn't be checked until much later was a different story. It took a couple of times for them to come out and replace it, they were not prompt and cancelled once after I came home to meet them, since they were behind on other jobs. Should have called me to this possibility. Electrician took a couple tries to get the wiring installed, and they failed the city inspection the first time, by not installing an air intake, which is still something hanging over my head.

I wish it were a little cheaper than what it was, but I think for what we got, we probably got the right price. The quality was pretty good. We had a problem getting our air conditioning started this year, and they came out and fixed it for free. I would absolutely use them in the future.

My first call to Southside was at 8am, when I awoke to a cold house. The receptionist told me that she would contact a techniction who would call me before heading over. At 1 pm I still had not heard from the tech so I called for the second time. The same woman told me that she had left a message for the technition, and that she would call him again. Half an hour later, still no call so I attempted to call again, this time there was no answer and I was sent to a voicemail system. Judging by the tech's response to voicemail I decided that was likely fruitless, so I hung up and called again, this time no answer or voicemail. 5 min later I call again. After 10+ rings the same woman answered and said they still couldn't contact the tech, but that she'd have different 'responsible tech' give me a call. Another 15 min later the 'responsible tech' calls and asks me a few questions about the furnace, and confirms what I'd suspected all along that the blower motor was burnt out, but that they'd be unable to send anyone out today to fix it. I understand that this is a busy time of year, but had I been informed they were too busy when I first called over 7 hours earlier I could've just called someone else with no issue instead of waiting around my 50 degree house waiting for a call that was never coming. I recieved no apology from the receptionist or the tech I spoke with, and basically got 'tough luck' response regarding both the first tech's glaring unprofessionalism or their inability to fix my furnace after 7+ hours waiting. I has used Southside in the past, but never again. That is no way to treat a customer freezing in his own house.

They are local company, they are really friendly, and professional. They will not up sell you and will be honest about your different options. They will recommend different options based on your situation. It has been easy to schedule with them. We consistently go back to them for heating and cooling needs

We were totally surprised that they would install a unit that would nearly block out her only window in her living room. They admitted later that they had smaller units and would install one for an additional 1300.00 even though that unit was much cheaper than the one she paid for.

We recently purchased our home in November. Prior to purchasing our home we had Southside come out and do an inspection on our Furnace - we wanted to know if it was ok to run or if it would need to be replaced before putting an offer in on the house. Southside gave the inspection good on everything and marked that there were no cracks and it was safe to use. We had an issue in February where it wasn't working and they came out for 5 minutes and charged $159 for the service call. This past week we have had three other companies come out to give us quotes to replace the furnace, 2 of them noticed a crack in the furnace and said that we cannot use it because of potential gas leak and that it should not have been certified by Southside as it is not safe to use. Because of this, we will not use Southside to replace our AC and Furnace this month. We trusted their certification when purchasing the house and they have lost our trust. After contacting the owners, we were sent a letter that said they would give us a very small amount off an upgrade and no appologies. In response to Southside's comments below, I have sent in the verification/invoices to Angie's List to provide that these statements are accurate. The service was in Bloomington not Minneapolis as referenced. The furnace was old but was still certified as "okay" despite what Southside said in the post. In fact, when the tech came in January he even said that it needed to be replaced, even though they just certified it in October.

They did a good job and I was pleased with their services. I called a couple places and they responded right away. They shoot me and bid and I took it. Everything worked out fine, but I wasn't sure about how much I was paying. I talked to someone about the price and they said it was a decent price. They didn't rip me off. Everything is working so far and I will use them again this fall.

Not only a technician from the South Side beat to come other h/c companies, but also the technician checked the gas line layout thoroughly despite our floor space in the kitchen was extremely tight due to the unhooked new large appliances and remodeling stuff. Then the technician explained and answered all of my questions that most people find too many. On top of all that, he said that my husband can do the job with several important points to remember that he kindly told us. In the meantime, another technician from another company came later and estimated $200 for the same job, which was done by my husband a day later following the advice of the South Side - free of charge. All along the technician from the South Side exhibited an utmost professionalism and service-oriented conduct which left an indelible impression in us. Hours later when we tested, the switch of the range didn't turn on. So we had to call them again to find out if the appliance was defect. Despite the pressure of holiday time, the technician came to the phone and walked with us to check the appliance. Later when we searched their website, the technician was the owner's son. His advice worked like a magic and my dream kitchen was born from that point on. We just joined Angie's List and still remember such an epitome of integrity and professionalism we experienced with the South Side.Naturally, we were surprised by the B rating for the South Side, which made us doubt the credibility of Angie's List. Although we didn't get to hire them because the problems were solved just through their advices, we received the highest quality of service with such a rare integrity. Now we have a water heater to change before the winter comes and we will definitely hire the South Side. We highly recommend South Side heating & air conditioning.

They are excellent. What I really appreciate about them is that they give you lots of options if they come across a problem. They let you choose while keeping safety in mind. They let you know what is the least hazardous and what needs to be done to pass inspection.

I like their high quality of work.

Dreadful

Our usual "turn to folks" for furnace issues were not available until the afternoon. We called Southside and the person said he could come over right away. He was punctual the first time and spent over 1 hour looking over the furnace. He cleaned the thermocouple and the furnace continued to fault. After messing with our zone system, he said he wanted to replace several sensors and would go to the furnace facility and get the parts. I didn't realize he was charging me mileage and time getting there because he said another customer that was on his schedule for late morning was right next door to the facility. When he left, I found that he put together our zoning system wrong so that the furnace was shutting down over and over again due to the zones not moving and air being constricted. When I called him, there was no response so I called the main line and they said they would get back to me (they didn't.) I ended up taking the whole day off because I was afraid the house would either freeze or my furnae would explode. At about 4 p.m., I finally got a call back and he came and fixed the problem and put in new parts. He then said, "Well, good luck. This is a lousy furnace." He also said that the reason it was failing was because my ducts were not properly sized. After paying my bill of over $600 (apparently he didn't bother checking if I could replace the part under warranty), I decided to get a second opinion -- which I'm glad I did. I found that although I do have smaller ducts, etc., the air flow is perfectly within range (they took measurements, temperature changes, air flow, etc.) -- this was all free since it was just an estimate. We found out that the fan assemly is not turning on properly so that when there is a delay, the furnace overheats and causes the failure. We are still dealing with our furnace problem where another furnace company is diligently helping us (all parts they are returning to the manufacturer and after the initial service call fee, they have not charged us at all so I am happier that they are systematically trying to find the root problem rather than taking hasty measures and we do not have to pay for warrantied parts.)

When our A/C (1987 Model) quit working, I called Southside of whom we have done business with for over 10 years. The response was same day service, verifying the need for a new unit. Tom was very thorough in presenting multiple purchase options. Installation was several days later, going very smoothly. Mark and Mike were knowledgable, friendly and informatiove, detailing every aspect of the job. I have always been very pleased with their service.

It went very well overall. The only frustration I have is that for a short while the humidifier had a problem. We diagnosed it via the phone, and it was under warranty, but they were going to charge a $150 for the service call. But the work was very well done and they did a good job. We ended up not having them come out, but they told us over the phone a few things to try to fix it. It is actually working now, I was able to fix it with one of the suggestions he gave me.

I have very mixed feelings. Overall, they did what was promised, but I had to go through a lot of pain to get everything to my liking. There were a few sticky issues. The first was my question of whether the new furnace was big enough, since it was about 10,000 BTU below my prior furnace. I carefully measured my home and asked for a heat load calculation, which they did so poorly that I was convinced they were misrepresenting reality. When I asked them about details, they stonewalled or were very patronizing. I finally purchased my own software to resolve the issue. The next was that they did not follow the installation guidelines by the book. Notably, they fitted the new furnace to the existing 3" vent, but the installation guidelines clearly called for 4" vent. Again, after much haranguing on my part, they came back to correct this issue. I am sure that they viewed me as a nut case customer, but I just wanted to be sure that the installation was proper.

Keith found furnace draft inducer motor was overlooked by John & Mark when they serviced the furnace one month earlier. Keith was through. He exercised his employers discretion waiving the service charge.

They did a good and professional job of installation. I was disappointed with their office with the slow pace for resolving minor issues. They installed the new units 8/30/05, but I was only able to get the final city inspection sign off on 1/5/06. (The initial inspection wasn't until 10/7/05). I had to call them repeatedly to get things moving for the very minor corrections requested by the city. There was also some confusion over the amount of rebate I would receive from the utility companies. They filled out my CenterPoint Energy rebate form for me noting my new furnace was 94% + AFUE and would qualify for a $150 rebate. CenterPoint cut back my rebate to $100 since my new furnace was actually only 93.4% AFUE. Soutside denied they made a mistake on this issue. I will consider using them on future jobs, but perhaps I need to temper my expectations on how quickly home projects can be done. I didn't think it would take over 4 months to get this project done.

POSITIVE EXPERIENCE. CAME WHEN SCHEDULED AND CALLED 1/2 HOUR AHEAD. KEITH WAS KNOWLEDGEABLE. SHOWED WHAT HE WAS DOING SO WE COULD RESOLVE IT IN THE FUTURE. WROTE DOWN SWITCH NUMBER IN CASE ONE WAS NEEDED IN THE FUTURE SO HE'D HAVE IT ON THE TRUCK. INDICATED WOULD NOT CHARGE FOR AN ADDITIONAL SERVICE CALL IF A SWITCH WAS REQUIRED. WOULD DEFINITELY CALL SOUTHSIDE AGAIN FOR FUTURE NEEDS.

THEY CAME THE DAY AFTER WE CONTACTED THEM TO REPLACE THE FURNACE. VERY, VERY TIMELY.