Snap Construction Inc

Brian arrived on time. He said the appointment was made amonth ago and wasn't sure what he was supposed to do. I reminded him it was the Attice inspection/insulation Big deal. He then showed me cold spots with his device but didn't really have suggestion. I thought part of the deal was to check the attic insulation. When I asked he said he would if I wanted that. He did check it and found it to be adequate but told me I should have more. He was knowledgeable and polite.He pointed out deficiencies but didn't raally suggest solutions or present a proposal.

Only 23 minutes were spent at the house and only the attic was inspected. I called the company back and was informed the energy audit included attic inspection, blower test, inspection of doors and windows (we had new windows already but wanted them checked), plus "a whole list of things". The two people we talked with and met with were nice but not at all what we expected or were told.

They seemed very professional and accurate in their assessments of the roof. No effort to convince us that we needed a complete tear-off, as many roofers would do.

It was not good. They did very little work. They didn't use the time to come up with bid for other work they wanted to do for us. There was almost nothing they could do without selling up. They continued to call for us for months...so that one was not a good experience at all. I won't use them again.

Here's the Deal we paid for ($300 value): $89 for a comprehensive home energy audit (typically lasts three to four hours): In and out in 45 minutes, had to come back to do the blower test Infrared camera scan thermal analysis assesses conditioned and unconditioned locations in home for convective, conductive, and radiant energy loss: Not performed to my knowledge Blower door air infiltration diagnostics measure the level of air infiltration in your home: Came back to complete Equipment diagnostics test and analysis of appliances against manufacturer specifications for energy consumption: Looked at our water heater, which we already had a bid on to replace. Did not look at any other appliance. No diagnostic tests run. Includes inspection for mold, asbestos, moisture intrusion, and gas and carbon monoxide leaks: Noted moisture intrusion and mold on some windows. Energy performance report with recommendations for improving efficiency: Verbally suggested replacing window(s)--all are new within past 3-11 years, suggested adding some insulation in attic side walls

They were prompt and professional. Cleaned up after themselves, quickly did the job.

People arrived on time, were very courteous and finished the job quickly.

Jim from Snap Construction was very proactive in calling/emailing to set up an appointment for my Home Energy Audit. He was also willing to work with me when my schedule changed. The service was very informative too. Jim took his time to show me all of the places that my home was losing heat and also providing insight as to how to fix the issues. Some of the deficiencies in my home's envelope were normal and obvious but it was good to get confirmation of just how good/bad it was. Other items Jim pointed out were completely new to me and eye opening. I am self employed where I do home improvement design. My business is an Angie's List Super Service Award Winner four years in a row and I learned a thing or two about good service from Snap. I will probably tackle some of the simple solutions Jim pointed out myself but very likely will hire Snap for the jobs where I don't have the expertise or equipment. I will certainly recommend Snap Construction to my clients who would need their services.

Ordered the deal on 1/5. Was contacted on 1/7 by Snap noting they had received my order and that they were busy. Was then contacted and told that they were not properly staffed to handle the demand and that I would have to wait a couple of weeks before scheduling happened. I was then contacted on 1/17 via email and told I would get scheduled ASAP. After another week without a response, I emailed and asked for a refund as I had lost confidence at that point. Although they didn't perform any service, they have been respectful and did not hassle me when I asked for a refund. I appreciate that, hence the C instead of an F grade. I think they are a good company, for whatever reason this just didn't work out for us.

A nominal 3 inches of foam sprayed in the rim joists and on masonry walls.

Based on Angie's List reviews, I purchased a voucher for Snap. I received an immediate reply (within a couple hours) from my original contact asking the nature of the services I would like performed. Based on my reply, I was passed onto their "windows and doors" expert. I seemed to have gotten lost in the shuffle as my attempts to contact my new contractor went unanswered. So, I contacted my original contact who seemed genuinely interested in my business and convinced me to stay with the new contractor. Once our schedules lined up, the contractor came out to the house and seemed quite knowledgable about his trade. He was very pleasant. He got back to me with a quote in a couple of days. The quote was around the $2000 mark I was anticipating. Paperwork was signed/paid and a tentative install date was agreed upon (a few weeks later as the windows and door needed to be ordered). The day before the install date, I still had not heard from the contractor. I had to contact him and ask if I should plan on being home for the install. I was informed a couple hours later my order had not yet arrived and the install date would not go ahead as planned. Once my order had arrived we scheduled a new install date. As that date neared, it became clear that it was going to be entirely too cold to install on that date. TOTALLY understandable. So, we rescheduled. As the new install date neared, I was told there was some sort of issue with my contractor and my account was being given to another (third) contact. The third contact got in touch with me nearly immediately. I had my new door and windows installed within a week. The two gentlemen who installed my door and windows were very professional and quite efficient. I was very pleased with their work. I have not heard back from anyone at Snap since the two gentlemen installed everything. I assume the account has been closed...??? Overall, I was pleased with the work that was done, but I feel like I fell through the cracks. I have a few other projects that I will be doing in the near future, and I was hoping to use this experience as a test for those projects. I will be looking for a new contractor to perform these other tasks as I imagine I would go crazy with the lack of communication on future projects.

I purchased the Snap Construction energy audit for $89. I'm not sure it was worth it. The man that came to do the audit was fairly knowledgable. He knew what he was doing and why. He had some suggestions as to what I could do. However, most of what he told me had already been covered in the home inspection I had done before I bought the town home. There were a couple things that irritated me. 1. The pilot light on my hot water heater went out while we did the blower door test. I had to pay a plumber $75 to come light it on a Sunday because I didn't realize it had gone out. 2. When he went to inspect the attic insulation through the access in my master bedroom walk in closet, about 5 pounds of blown in pink fiberglass insulation came flying into my closet. Pink bits all over my clothes, which I'm still finding a month later. Yes, he swept up what he could, and I immediately vacuumed up what I could. Had either of us anticipated the insulation shower, I could have moved/covered my clothes to reduce the cleanup. 3. I was expecting a report that listed out things I could do to tighten up my town home, which was promised early the following week. Instead, I got a bid on how much it would cost for them to do the work. That came over 10 days later. Then I emailed to ask that the bid be broken out by labor and materials. I haven't heard back from them. I believe I wasted $89 and a couple hours of my time.

They made it work, despite weather-related scheduling snafus. I'd ordered the service one year, and they honored the contract months later.

Dan was very helpful and professional.

They came on time and prepared to do the work. It was messy work adding the insulation, but the crew cleaned up nicely.

Snap was professional from start to finish. Chris was assigned to manage our project, and was fairly prompt any time I attempted to contact him. He originally inspected our roof, and then was also present when insurance adjuster inspected the roof. Once it was decided we would put on a new roof, we selected the color and worked with Chris to select the day the job would be done. Chris was very helpful in assisting us during all aspects of the project. Despite a couple delays due to weather, we were able to get two days scheduled for the work crew to complete the job. The roof was done promptly and all clean up was thorough. After the roof was done, the window wraps were done separately. I do think Snap could have been a little better in communicating when this work was to be finished. The individual doing the work was delayed because of weather, however, he did complete the job efficiently. I believe the downspout is still to be completed, winter came and likely stopped this work from being finished. Again, I wish the communication was a bit better in when the wraps and downspout work was to be completed, but I believe these to be less important than the roof work. Overall, I think Snap did a great job and would hire them again.

I have noticed that it is a little warmer in the winter although my utility bill has not gone down. I do note that there is less fluctuation in temperature.

Went well, I was happy with the results. Didn't take as long as they said in the Angie's list deal, so the price didn't seem that great afterwards. I had to clean up after him a little bit too. It definitely helped though, our doors used to leak, and now they are sealed very well.

We are still considering the proposal.

It was refreshing having two guys who were quiet workers that didn't blare their radio while on the job. They were very meticulous. When there was an issue, they came out and fixed it.

It turned out pretty well. We paid an additional amount for the parts that we needed. I would recommend them. My only complaint was that there was some miscommunication. A sales representative came out first and we thought that that was the person doing work. So my husband was here for that. Another person was coming out later and he couldn’t come out again. When that second person came to do the work, it seemed that some of the information was lost. The sales person was supposed to relay all the information to the person doing the work but some of it got lost. I don’t know all the information because my husband was supposed to take care of it. It worked out in the end, everything that we wanted to get done got done. But I would have preferred if that had been a little bit smoother.

They were extremely kind and friendly and did their best to meet our needs cost wise. The day they came was a heavy snow day which did make for a dirtier than expected end. They insulted 1/2 of our attic which was helping to meet our budget without making us feel bad. He needs to come back when the weather is better to finish the project by putting turbines in our roof.

Snap originally came to do a Energy Audit on my 1909 home. As expected, it needed some work and they came back 2 weeks later to insulate my attic. Crew was very professional and cleaned up after themselves. Would use again.

At first they were really good with contacting me with available appointment times. Then I had several reschedule due to weather conditions. After the last appointment was missed again they were going to refund my money and I was understanding of why. The next day I received a call to reschedule again and I did and finally they came out. But I never received any information on what they did or what they found while working on my roof. I wish they would've informed of at least something so that I know I didn't pay for nothing.

No service was provided so I decided after waiting several weeks to hire someone else. They apologized and explained that they had been very busy and I was then fully refunded.