Slim and Trim Construction

My experience with Slim and Trim has been extremely disappointing; I would not recommend their services. They approached us through door-knocking this spring. Riley, our main contact, worked with our insurance to get our roof replaced. We discussed the project, selected materials, and reviewed what would be covered under our insurance. We signed a contract, believing it only covered the roof. During the contract signing, I inquired about including siding in the insurance claim. Riley mentioned he could send a damaged piece of siding to the insurance company for possible coverage. They submitted a request, but insurance only approved a portion of the cost. Riley explained that we had premium siding and tried to get more money from insurance. However, weeks passed without any communication from Slim and Trim, leaving us uncertain about the cost difference and our responsibility for it. Frustrated with their communication and the poor cleanup after the roofing job, we started exploring estimates from other contractors. This led to concerns about Slim and Trim's approach, especially the potential costs of items like door and window wraps and window replacements, which were never discussed. When we informed Riley that we had decided to go with another contractor, he referred us to the company owner, Thomas. Thomas insisted that the contract obligated us to use their services or pay a 25% cancellation fee. We believed the contract only covered the roof, as that was sole focus of our discussions. I had to ask during the signing if insurance would cover the siding, and only then did Riley offer to check. If this had been included in the initial submission, we could have chosen matching roof and siding materials. There was no consultation about the siding, unlike the detailed consultation we had for the roof. The contract was misleading, and we were not informed of any obligations regarding the siding. Now, Slim and Trim claims that because they worked to get the siding approved by insurance, we are obligated to use their services. Their assertion that they went above and beyond for the insurance approval is unconvincing, as they did all the upfront work for the roof before the contract was even signed. It's unfortunate that companies like Slim and Trim give contractors a bad name. Their insistence on enforcing a misleading contract, along with their poor communication, suggests a disregard for customer service once the contract is signed. Had we been satisfied with their roofing work and communication, we wouldn't have felt the need to look elsewhere. Seeking additional estimates helped me understand what to expect with siding replacement and raised important questions about the process. Would they have informed us of our options or been transparent about additional service costs? A company with strong moral principles wouldn’t criticize a customer for seeking bids to make an informed decision. Their claim to uphold core values of honesty and integrity falls flat when they aren’t upfront about their contracts. Once the contract was signed, their "exceptional customer service" began to falter. Their gaps in communication were frustrating, and their cleanup was inadequate. We're still finding shingle pieces, plastic wrapping, and nails scattered around our yard and driveway. Our gutters had tons of nails in them, plastic was hanging from the gutter, our deck was filthy, and the furniture and hanging lights were never put back. Overall, Slim and Trim’s performance was frustrating and fell short of the "exceptional customer service" they advertise. Their attempt to shift blame onto the customer due to a misleading contract is a troubling business practice, raising serious concerns about their ethical standards. I urge caution to anyone considering their services.

started on time worked until finished

We got hit by the June 2017 storm that caused hail damage across a very large area, including the north metro. Unfortunately, this was the 3rd occurrence in 16 years, so we have considerable experience working with contractors. I was provided the contact to Slim and Trim from my insurance agent, who had worked with them numerous times. Everyone we dealt with at Slim and Trim was great to work with. They handled almost all of the correspondence with the Insurance Company, as the out of state adjusters brought in had some difficulty with the accuracy and scope of the damage. In fairness to the insurance companies, they were also dealing with the hurricanes that slammed Houston and Florida, leaving them understaffed. This was the largest schedule delay. The work that was completed was the highest quality of our two storm claims in previous years. Unlike the previous contractors used for storm damage, Slim and Trim did not shortcut any of the small details. The attention to detail by their crews to the major and minor details, was overall excellent. From the taping of seams on the house wrap, appearance of the bends and cuts for flashing, trim and siding, general clean up, consideration and care for our property, and contingency planning for the always unknown issues and delays that arise on a project of this size, we were very pleased. Slim and Trim was always proactive in resolving issues, whether it be delays in material with their supply chain, or weather delays causing rescheduling in an already tight labor market. Many of our neighbors are still having repairs completed a year later due to these issues. Due to a backlog on Windows for replacement, the project went into 2018, with the balance of all other work completed before the end of fall 2017 Through out the entire project their communication was excellent. Without hesitation, we highly recommend Slim and Trim for their services and will use them again if we require similar services. Since it was an insurance claim and the price is the market rate, i indicated the price was not applicable.