SHOWCASE COUNTERTOPS

Overall, they did an outstanding service. The installers were professional, they made some adjustment that could have caused extra charges, but they didn't charge extra. Provided us extra services that other service providers would have charge extra for like taking the time out to explain things and travel charges.

In early November I hired Mark Harms of Showcase Countertops to install butcher block countertops. 3 days or so later as scheduled, he sent someone out to my house to take measurements. That same day, as a requested down payment, I wrote a check for $1140 and gave it to the guy who took the measurements. Later that day, Mark told me that my order would come into their shop on Dec. 5, the next day they would make the cuts, then install them on Dec. 7. On December 5, Mark called to say they were actually going to be another 3-4 weeks out. Due to their inadequacy, I asked that they return my deposit only then to be told that due to the fact that they had already cashed it, only their owner, Gordy Grimsby (out) could handle my refund. When I called the following day I was told that my check was in the mail. After 1 week with no check or word, I called again, Grimsby then told me that it was on its way. Dec. 19th still no check. Called and have been told it would be delivered in person toda

After several visits to their showroom, determined that silestone was the best product for our space and how we use the kitchen and our desire that many could be working/socializing at once. Got great help picking out the right product and color! Timeliness to have someone come out and measure was very good. Person sent to measure was thorough enough it seemed until the installers came and complained that the cabinets were uneven at the top. When they were here they worked quietly and cleaned up after themselves. When done, they just left without any word that they were done. This struck both of us as very strange ways to install. Oh well, we now have a fabulous kitchen that is a pleasure to use and cook in.

Very nice! Very timely as well.

unknown

Mr. Keiser was very personable both at the showroom and at our home. However, he never called us back after inspecting the home (been over 3 weeks now) and failed to return a follow-up call.

Everyone I worked with was cordial and helpful. My old counters had to be removed in order to make a template and then were temporarily reinstalled until the new counters arrived. The person who measured and the installers arrived on time and cleaned up when they when they were finished. The installers hauled away my old sink as well as the counter tops. The new counters are flawless and actually look better than I had envisioned.

The countertop was brought to my property 3 times. The first two times were unacceptable because the battens showed through the product. The salesperson agreed with me that it was not acceptable. They took it back and worked on it and came back to install for the third time. Upon the third install, the battens still showed through. The edges and seams were not done properly and there were dips. They did a very poor job of fabricating the product. They left gauges in my walls and pulled off paint.

THEY CAME OUT TO THE HOUSE TO LOOK AT THE JOB, THEN A PROFESSIONAL MEASUREMENT WAS DONE, AND THEN THE INSTALLERS DID THEIR JOB. THEY WERE TIMELY AND VERY CONCERNED WITH NOT DAMAGING ANY THING IN THE HOUSE FROM THE FLOORING, CABINETS, APPLIANCES. THEY CLEANED UP THE AREA (INCLUDING OUTSIDE). DEFINITELY WOULD RECOMMEND SHOWCASE COUNTERTOPS. THEY HAVE A VERY NICE SHOWROOM.

THEY DID A GREAT JOB.

EXCELLENT OVERALL. VERY KNOWLEDGABLE AND HELPFUL IN WORKING W/US TO MAKE A DECISION. A WIDE SELECTION OF OPTIONS TO CHOOSE FROM. THEIR COMMUNICATION RE: SCHEDULING A TIME TO TAKE MEASUREMENTS AND THE TIMING OF THE ACTUAL INSTALL WAS NOT GOOD.

VERY HELPFUL AND PATIENT IN SELECTING MATERIAL. WORK WAS DONE QUICKLY AND NEATLY & THEY CLEANED UP AFTER. COVERED THE FLOOR WHILE WORKING TO PROTECT IT. GOOD OVERALL EXPERIENCE.

I VISITED SHOWCASE'S STORE TO OBTAIN A QUOTE FOR GRANITE COUNTERTOPS. THE SALESPERSON, GORDY GRIMSBY, WAS PLEASANT AND HELPFUL. I GAVE HIM MY MEASUREMENTS, AND HE PROMISED TO CALL ME THE NEXT DAY WITH A DETAILED QUOTE. HE DIDN'T CALL BACK. ALTHOUGH SHOWCASE APPEARS TO BE A REPUTABLE OUTFIT, I WOULD NOT HAVE HIRED THEM ANYWAY, SINCE THEY TOLD ME THAT THEY JOIN ADJACENT PIECES OF GRANITE USING SILICONE ADHESIVE. THIS METHOD IS INFERIOR TO EPOXY BONDING.

VERY PROFESSIONAL AND KNOWLEDGEABLE IN THEIR PRODUCT. THE INSTALLERS AND FABRICATORS DID A BEAUTIFUL JOB. PRICING WAS FAIR AND OVERALL THIS WAS A VERY GOOD JOB.

GORDY & BRUCE AT THE STORE WERE GREAT, KNEW THEIR STUFF, AND WERE FUN TO DEAL WITH (REFRESHING). EVERYTHING WENT AS PLANNED, MEASUREMENTS AND INSTALLATION WERE PERFECT. TARPS WERE LAID OUT TO PROTECT FLOORS AND CARPETS. THEY WERE TOTALLY DONE IN 2 HOURS. MY COUNTERTOPS LOOK FANTASTIC, EVERY PART OF THIS EXPERIENCE WAS A#1.