Ruffner Remodeling & Repair, LLC

It went well

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Working with Mark is always a pleasure. He provides firm price estimates, shows up when he says he is going to, and does great work. We have used Mark for several projects and wouldn't hesitate to use him again.

Wonderful! This is the third time we've used Mark and we've always been thrilled with his work. This time we had a short timeline (a new baby was arriving shortly!). We asked Mark to finish by a specific date that was only two weeks from our initial discussion and he did it (just in time, the baby arrived early!). Not only did Mark meet our tight deadline, he also did great work and is always pleasant to work with. I would definitely hire Mark again and recommend him to anyone.

He called before he could come out to tell me something came up then he didn?t bother to respond to my calls or email. He didn?t respond at all to my three attempts to get a hold of him.

The deck looks great, the quality of work was right on. Mark is timely, tidy, a good communicator and works hards.

Perfect. The cabinets look like they were build along with the rest of the basement in the 40s. It is clear Mark cares about the work he does.

His estimate was thousands less than a bid for comparable work that we received from another reputable contractor. His work was timely, professional, and exhibited an attention to detail. As always, it was a true pleasure to work with Mark, and I would not hesitate to use him (or recommend him) for future projects.

We had worked with Mark in the past and were excited to hire him again. As with previous projects, Mark was great to work with. He was always punctual, polite, and clean. He provided weekly progress updates and discussed any scheduling changes with us in advance. He finished the project when he said he would. And the project looks great. In particular, the built-in is beautiful and very functional! I absolutely recommend Mark for any type of remodeling job, and woodworking in particular.

Either he is making so much money he doesn't need anymore or he is out of business. He blew off a huge and expensive project.

We are very happy with Mark's work and recommend him highly. He helped us stay within our budget by explaining the effort required for each of the items on our wish list. He was on time, friendly, professional, and detail oriented. After he finished he cleaned up the work area well. We will definitely use Mark again in the future.

He is extremely good. He is very flexible, cooperative and responsive. I was very happy with the work.

Mark was amazing. We had four estimates done and Mark was by far the friendliest and most reasonable. He was very reliable from start to finished. He showed up when he said he would and was able to give us an estimate very quickly. He was able to start the work soon after. We purchased all of the materials ourselves and Mark provided a very helpful list of exactly what he needed. Mark worked very quickly and we were excited to see the progress each day. The back door ended up being a much larger project that any of us anticipated. The door was plastered into place and had to be carefully removed. The walls surrounding the door had to be repaired and Mark did a wonderful job. Even the bee hive that he found above the door didn't phase him. He came back several times to reapply plaster to make sure the job was done correctly. The door took much longer than Mark had estimated so we offered to pay him more. He refused and asked that we instead rehire him on another project. Mark treated our project like one he would do in his home. We will definitely be using him again.

I had Mark come in to give me an estimate for a bathroom remodel in the middle of May. He barely arrived on time for our appointment. He said he'd arrive between 3-4 and he arrived at about 3:55. I was really impressed with his knowledge about my remodel He was very nice and friendly and I felt comfortable with him. He said he was going out of town for a week and that he'd get back to me the week after. It is two months later and I still haven't received an estimate.

We liked Mark from the start. His bid was the most reasonable of the ones that we received, but he also impressed us with his apparent diligence and earnestness. Mark only takes on one project at a time, which gave us some amount of comfort, as we knew we were going to be displaced from our house for the duration of the project (due to the lack of a functioning bathroom). While the project ended up taking longer than expected (due to various unforeseen issues that arose), Mark worked diligently and was excellent in keeping us updated as the project progressed. He was also very good about communicating with us regarding potential problems and working with us to craft creative solutions to them. (We also appreciated that he was good with our pets, who have a tendency to want to "help" contractors out.) Overall, the quality of Mark's work was excellent, and we couldn't be more pleased with how our bathroom turned out. We would definitely hire Mark again in the future.

A painter was in the middle of a job for me which required a plasterer. I went to Angie's List and selected Mr. Ruffner because he lived only a mile from me. He answered on his cell and was in my area so he came right over to give me an estimate. He made it clear that he does not do plaster and lathe (neither does anyone, I think). But, he said he would see whether he could work something out. He gave me an estimate of $150. He said he could start the next day, came promptly and spent about 3 hours on the project. It was a rainy day and the mud wouldn't dry, so he came back the next day and put on some extra coats. The sheet rock he was trying to put in the laundry broke and he came back on Monday with another piece. When he came in, he said, "I was thinking about your job over the weekend and have another idea." What a great thing to hear! Someone who is interested enough in a $150 job to be thinking about it after hours. He successfully finished the project. I told him I thought the estimate was too low considering how much time he put in. e said he thought it was OK.

Mark was a pleasure to work with. He provided us with a timely estimate and was eager to perform the work. Mark showed up when he promised and followed through on all of our requests. He was open to discussing and recommending options as the project progressed. Since we decided to do our own painting, Mark agreed to come back at a later time to put the baseboard and crown molding up which I certainly appreciated.

This is the second time we've worked with Mark. We are very happy with the work he does. He is very dependable, does quality work, and is flexible with our schedules (and very accommodating to our friendly and curious dog and cats). He did a great job picking out and installing a handrail that matched our style and took the time to consult with us on the windows that best fit our current project need and budget.

I was pleased with Mark Ruffner's work. He was very easy to work with and clearly made every effort to complete the work in a timely, skillful manner. He was open to having me supply the material separately from his bid for the labor, which seemed to work well for both of us. His price was quite fair, almost 10% less than the other competitive bid that I received. We did encounter a few problems during the project, but Mark was extremely reasonable in working out a mutually agreed upon solution. I recommend Mark to others, particularly for those seeking to control costs for smaller renovation projects but desiring a quality result.

I give Mark my highest recommendation. Once Mark started the job, he did not work on anything else until it was finished. The entire project took about 3 weeks. Mark was courteous and clean. He was happy to advise us about materials when we asked. His price was extremely fair and the quality of the work was top notch. Our bathroom is beautiful! Two months after Mark completed the project, I noticed some cracking in a small section of grout. I called Mark and he promptly came over to fix it, no questions asked and at no additional charge. We definitely plan to use Mark in other capabilities in the future.

We were happy to find Mark, who was willing to tackle a "smaller" bathroom remodel, let us do the design and provide the fixtures. Other remodelers wouldn't even come out to look at our bathroom unless our remodel budget was at least $15k. Mark provided a prompt and detailed proposal and stuck to his bid. He kept us apprised of the progress of the work, was on schedule and was more than happy to come out for any adjustments or followup that we might need (for example, the scald guard feature on the shower body needed to be adjusted). His responsiveness and professionalism was comparable to high-end remodelers that we have used for major remodeling in our house (and were very happy with). This other remodeling experience is probably the only reason we didn't give him an "A" for quality since we are super picky and notice things like small drywall imperfections, etc. that others probably wouldn't notice. We have recommended him to several friends considering bathroom remodels.

We are very happy! Mark was professional, reliable and reasonably priced. We felt he gave an honest estimate of time and cost, and always showed up when he said he would. He talked us through every step of the project, answered all of our questions, and the final result is even better than we expected.

Mark returned my call immediately and was out the next day for an estimate. He returned the estimate to me in two days and we scheduled work for February. As the date drew near, he contacted me to let me know when he would be starting. Mark was punctual and commuicated the process clearly. He covered the floors to the areas he was working in and did a great job of keeping everything organized. He called me each day to let me know the progress and ask any questions before he proceeded. The job went quickly and was done very well. I am very happy about the results and have already contracted him to make me more radiator covers!

Mark Ruffner and Jack Forde are a good team and complement each other's work well. They were right on their mark with regard to the timing and pricing. Even ''surprises'' were reasonable and fair. For example, they found pipe corrosion in the walls and told me right away - they fixed it promptly and for a reasonable price. The quality of work is great. There was never a question as to the quality of their work because they take a lot of pride in it. Also, they will work on every last detail to make sure their customers are happy with the final results. Finally, there was a lot of trust between us which is one of the most important factors when you have someone in your home every day. Thanks for your work!