Roofs Plus Inc

We had Roofs Plus Install a new roof for us in 2011. So, you're asking, "Why am I posting a review in 2016"? Well, earlier this summer I was on my roof and I noticed, from the top of the house, that one section of our guttering was coming way from the fascia on the back of the house. From the bottom/outside, it looked fine. it was only visible from the top. I called Roofs Plus, and spoke with the same person who sold us the re-do the first time around, and who oversaw the original install 5 years ago. He was still there, which is a real testament in itself. I told them I was having a minor problem with the guttering they installed (5 years ago) and that I was calling because I had noticed I had exactly 6 days left on my 5 year labor guarantee that came with the 30 year guarantee on the shingles, etc. Let me lay this out in detail: 4 years, and 359 days after my original roofing job, I identified a small problem with my gutters. Someone came by in two days. A small crew showed up the next week. The small repair was executed painlessly in about three hours. And there were no questions asked. This was terrific service, and more than that a terrifically ethical response. I was blown away. I fully expect a street fight about them returning to correct a small deficit in my overall project, 5 years after the original install. Not a peep, Doug simply said, well, "we warranty our labor for 5 years. Period." They didn't make any effort to push this back on us, and ask for additional payment. They didn't try to wiggle out of of their commitment. They just fixed the problem. I would have them replace my next roof without any reservation. Great company to work with. Good solid work. And absolutely fantastic business ethics.

This leak was driving me nuts. Everyone wants to sell roofing and siding, but who wants to repair a leak? I live about a mile from the Roofs Plus Inc. office. Doug, the owner, said he was just leaving the office and would stop by in a few minutes. He was in the driveway, literally, within 10 minutes of my call. Doug looked at the roof and some photos that I had taken, and told me that he was confident that he could repair the problem. A day or two later, he called and said that he'd be out on Saturday morning. On Saturday, Doug arrived with some help and they put in new flashing. Some hardy board and new drip cap was added. Doug was professional and pleasant to deal with. .

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We were very impressed with the care in putting on the shingles and the professional attitude and care by Doug's crew. The job looks beautiful and we would recommend Doug to anyone.

The roof was replaced in a timely manner, however it didn't pass the first city inspection and the workers left a lot of debris around the house. We did not see owner, Doug, until he came to collect payment. Within 18 months our new roof started to leak significantly into the attic above our garage--something that had not happened since we have lived here prior to the new roof installation. Our insurance paid for the interior damage, but not the repairs to the roof. Two other roofers (recommended by our insurance company) both concurred that not enough ice and water shield had been laid down on the lower part of the roof or around two skylights and inadequate vents had been installed. Both recommended that the entire roof over our garage be replaced. Doug said we just had ice dams and refused to do the repairs or to honor the warranty. Then without our permission and after being told not to do anything less than what was recommended by the insurance company, Doug sent his men to our house when we weren't home and "fixed" our roof--pulling up a couple shingles around one skylight and putting down ice and water shield about 12" from the skylight. Since the middle of December (the 2nd winter in a row) water has been pouring into our attic, garage and upstairs bathroom. The leaking and damage is even worse this year. To try to control even more damage to our home we have had to rake the roof after every snowfall. This is ridiculous! The workmanship was shoddy and the warranty is a joke. We strongly recommend you avoid using Roofs Plus!

Doug had his crew member start the job at about 11:00, and he was done before 5:00. Did good work and did not skip details like putting drip edge on the rake side of roof and 4 nailed each shingle. Cleaned up well and Doug was on the job to supervise and inspect. Very friendly and easy to do business with. I recommend him!

THEY DID SOME TRICKY WORK FOR ME AND HAD GREAT SUGGESTIONS ON HOW TO BEST WATERPROOF THE ROOF.