Roncor Custom Rebuilders

I have had this company provide service in the past and all experiences have been positive, professional and reasonable. The work was done in a timely manner, the cleanup was done after each work session, and the staff friendly and accomodating. I would not hesitate to have this company do perform future projects.

DO NOT HIRE THIS COMPANY. We read the reviews here and thought they were promising and professional. We had five contractors that we met with to bid on our projects, we checked references for the final two and really thought that we did our homework and chose a great company. They were horrible. The entire scope was budgeted for two to four weeks. The start date was rescheduled multiple times. At one point they asked to start the week between Christmas and New Years (?!). Communication during the course of the project was unclear. Lead carpenter was changed mid-project. Lots of attempts to add-on costs saying that we didn't contract for certain things--i.e. replacing trim when we contracted for finish carpentry (when the project cost was the second highest bid of all five to begin with). Actual scope changes we had no problem paying for when they weren't foreseeable. Finish carpentry was horrible--not level, lacking in mitered joints, bad stain job (and stain guy getting high off the fumes in the basement). Stain color wasn't matched room-to-room, assumed same color for all rooms despite one room clearly being darker than the other (and not having sunlight impact the stain color). When staining the finish carpentry, didn't tape and got stain all over finished walls. Had to repaint. When they took down the old decking, didn't do it correctly. Tore off the side of the house, yelled "timber" and whole house shook. Felt like a bomb went off. Neighbors were angry and rightfully so. Punch list was never completed. And that was SIX months after the project start. Fast forward three years: footing and post they replaced has failed. To fix it will cost us $5000. (Porch has sunk and now must be lifted to level & have to replace sliding door which has failed as a result). Haven't been able to put closet doors back on in the bedrooms because drywall isn't level and the trim work on the closets is also not level (I guess we now know why they didn't do it as part of the punch list!). In seeking to do other work on our home with a different contractor, discovered that final inspection for plumbing never occurred and the plumbing wasn't done correctly. Had to correct it after the fact and pay additional to get the permit finalized. We had no idea the extent of all the problems and only withheld the final progress payment since the punchlist and finish work was never completed. We attempted to speak to the owner on numerous occasions and never had our calls returned. This is the perfect example of why people are afraid to deal with contractors and home renovations.

iThis is the fourth time in 19 years that we have used Roncor and each experience has been excellent. They are very competent and professional. I have recommended them to friends and family members. Their follow through is outstanding and their final billing has been as expected.

Roncor came in and measured the areas we are considering remodeling and then came up with several drawings for us to choose from.

I am confident on getting quality work every time and will definitely call them for my next project.

Excellent experience overall. Frustrations along the way were very minor, including a later than advertised start date due to jobs before us. Before contracting with Roncor, I checked four references. Every single one of them could not speak highly enough of Roncor, and all but one invited me over to their house to view Roncor's work. Roncor worked closely with us from the design phase, and offered a number of flexible designs in a variety of budgets. There was never any sales pressure. Once under contract, they were always responsive. Another minor frustration was that the job took twice as long as they had predicted, but this was partially due to bad winter weather. In the middle of the job, we had significant problems with window delivery from the window supplier. Roncor went to bat for us and got us a nice refund on the windows. The quality of the work was excellent throughout. Whenever I had a concern, the lead carpenter responded promptly and without complaint. All people that worked on the project were friendly, polite, and responsive. The job site was always left very clean. When the job was complete, there were a few minor things that they were unable to finish due to the harsh winter. They said they'd be back in the spring to complete the work along with doing any minor repairs or patches that were needed. We did not have to contact them this spring. They contacted us, scheduled the work, and came out promptly and finished it.

It was a pleasure to work with Roncor - they first listened to us in 2012 and were patient when we couldn't start the project until 2013. Plans were created, reviewed and adjusted several times based upon our feedback. Any changes made to the plan after the start of construction were well documented and cost disclosed. The project began in June 2013 with excavation. The workers were on time, professional and very neat. Roncor was very helpful in creating a vaulted ceiling design we had in mind - it was more difficult than anticipated but it looks great! The subcontractors they used were very professional. We did have trouble ordering the correct windows and doors from a local lumber yard, but that was an issue with the lumber yard's window specialist measuring the wrong size and ordering the wrong doors, not Roncor's fault. This did delay the project and finally completed in September 2013. We will use Roncor again for our remodeling projects as they allowed us to do some of the work ourselves in order to save money. They had a bit higher cost than other remodelers we looked at, but their professionalism and ability to complete the project the way we wanted was well worth it.

They came and looked at the situation we had came up with a solution and a bid and completed the work In a timely manner and when they said they would.

Met with a project manage / designer, invested over an hour discussing types of kitchen we wanted and what we liked and didn't like. After over a month finally heard back and met in their office to review different design options. Selected a design we liked and wanted to proceed to getting a bid for getting the work done. Never heard from again. Called the project manager several times, left messages each time. Once got on the phone, was told he would call me back the following day, and it never happened. Finally, left a message saying that if I don't hear anything in the next 24 hours, I am moving on to a different company... and now I am looking for a different company to do the work. Professional start, and a very disappointing finish.

Very professional, very customer-focused.

I got bids from four reputable contractors, including Roncor. Roncor's price was much higher than every other bid. Roncor assigned a senior sales person, not a carpenter, to spec out my project. The sales person was competent, but Roncor should have assigned an experienced carpenter to inspect my sagging garage roof and determine the necessary repairs. Roncor has a good reputation and perhaps would have done good work, but their high price and lack of direct carpenter involvement in the bid process caused me to choose another contractor.

They were responsive but not that creative. I have a lot of ideas and need someone to 'harness' those ideas and be as creative or more so. I expect someone that remodels all of the time to be able to add to or refine my ideas. I did not get that feeling from my Roncor reps. That said, they were very thorough on measurements and prep for a computer image of my house. I ultimately found another vendor to help me.

Ron Baker is great. Very professional, knowledgeable, easy to deal with. Even though he was the nicest contractor we met with (by far!), we didn't go with Roncor for 3 reasons: 1. The price was 10% higher than everyone else. He did say that he felt that Roncor's quality was beyond that of his competitor's and that may be true. But the price differential was too wide and the contractor we chose also demonstrated an ability to provide very high quality; 2. Design. The "designer" at Roncor is a somewhat surly, quite young woman who did everything very fast, but listened very little. We were trying to explain to her what we wanted and she would only hear 1/2 of what we said. She never came close to getting the design right before we gave up and moved on. 3. Roncor's size may be a disadvantage in some cases. I know they have a large crew and they told us we would have a port-o-let sitting outside our house for the duration of the project. This may seem like a small thing, but yuck! I hated the idea. Goodness! We do have indoor plumbing here. Why would we want to have human waste next to our garage. (this may be just me, but I think other people might feel the same). The port-o-let wasn't the whole issue; I just envisioned this large group of people in and out. Again, maybe just me, but made me uncomfortable.

We thoroughly enjoyed working with Roncor and we remember our experience as positive and thorough. The project managers as well as the workers worked together to provide a superior service. We would highly recommend Roncor, and we would be pleased to work with them again.

Very well. Everyone we dealt with directly was courteous, professional and available. Any changes or concerns were dealt with quickly and correctly. The guys did a good job on the siding, checked in with us daily with updates and always left the site clean at the end of the day. We've had many compliments on the house and are very pleased with the way it turned out.

Though we only got an estimate from them, I found them to be friendly and professional. They listened to what I wanted to do in the refinish and were willing to work with us to keep the cost down.

Roncor has an A+ rating on the BBB, with zero complaints. After our experience we can see why they rate so highly. They have worked hard for this recognition & they deserve it. If you want people who are fun to work with, a job that is done right & a company that you can TRUST, then Roncor is the company for you. You get what you pay for. And when you pay for Roncor you get the BEST!

They did a good job of understanding what we were looking for and epalining what was and was not included in the estimate. We have not yet selected a contractor for the bathroom remodel.

Everything went very smoothly. RonCor always protects the rest of the house and cleans up every day.Their employees are very nice and professional. They work hard and come every day until the project is completed. Many companies do not do this. They are very honest.

We have not had them to come build it yet. We are waiting on their estimate. We are not sure if we are going through with them for the building part, but we did pay them for the design. I like more of the traditional Victorian elegance, and they are a little bit more on the modern-trendy side. They are not very traditional. They are very responsive. It is just that they do not have a lot of those extra things on their database for showing. I was kind of misled a little bit. I thought maybe that they would have all of these different designs, wood designs, and things in there. It was kind of more flat and general-based. They have a whole bunch of things that they had done, but it was not a vast array. The one thing that they had told me is that they have an interior decorator to help out with that, but I thought that it would go along with the design plans. It kind of implied that the interior decorator was an added cost. I would consider to use them if they get my design correct.

At the start, we contacted them. They were slow to respond but we were able to set up an appointment where they provided us 3 options. The appointment was good; they had put together 3 different options for us to consider. After the meeting we requested estimates to allow us to evaluate the options. The were reluctant to give us any estimates - even very rough - and never called us back after that. We are interested in working with a company that is interested in working with us. Especially surprised with their lack of interest given that we were returning customers.

A sales rep. came to my home, looked at the bathroom, took measurements, made some suggestions and said he would get back to me in a week or so with an estimate. Two months later I have heard nothing more from them.

The experience was very good and I highly recommend them. Everyone was professional, prompt, and friendly. I live alone and I was always comfortable having them in my home. They replied promptly to every question that I had. I am planning on working with them for the rest of the remodel plans, once I am ready to start the next stage. I look forward to working with the Roncor team again.

A pleasure from start to finish. Designer and interior decorator found ways to give us exactly what we wanted. All the workmen performed the work as if they were working on their own homes. We love our new bathrooms.

Every aspect of the project went so well. Our lead carpenter was great, and he kept us up-to-date on everything. They said the project would take about 12 weeks and it took 14. There were two people in the office who kept us up-to-date on everything. They addressed our concerns/needs immediately. When there was a concern about our garage issue, they brought in many people to consult and figure out what to do. Every worker that came into and worked on our house was respectful, friendly, professional and easy to work with. They were always concerned about us. The interior designer was absolutely invaluable.