RockSolid Floors of Minnesota

I first met with Steve from Rock Solid Floors, an affiliate company of Citadel Floor Finishing Systems, at my loft on Sunday, 9/11. I needed the concrete floors re-done and he suggested added a color to the finish, which sounded great. The price was reasonable and I was leaving town the next day so I hired him on the spot. He said he wasn't comfortable doing the project without me first seeing samples of the color so I called him when I returned on 9/22 to reschedule. He said he'd stop over on 9/25 to show me the color samples. That day passed and he was a no-show; he also did not call to say he couldn't make it. I called him and left messages on 9/26, 9/28 and 10/3 and also left a message with Ben at Citadel Floor Finishing on 9/30. Nobody returned my call. On 10/10, I left a message with the receptionist, who a week earlier said she personally told both Steven & Ben to return my call, telling her that I would take my business elsewhere and also report them to Angie's List. Still no response. The most frustrating part of this is that I have no idea why they would not call me back... if Steve was too busy or felt my job was too small, all he had to do was tell me so, but to not respond for 3 weeks straight is beyond unprofessional and I would not recommend Rock Solid Floors or Citadel Floor FInishing to anyone.