RMT EXTERIORS

INITIALLY, JOE (RMT'S OWNER) WAS VERY HELPFUL AND WILLING TO WORK WITH OUR PROJECT, EVEN REBIDDING WHEN A COMPETITOR BEAT HIS BID THROUGH A DIFFERENT APPROACH. THE PROJECT STARTED AROUND THANKSGIVING 2004 AND PROGRESSED WELL AT FIRST. WE HAD SOME ROTTEN WOOD TRIM THAT NEEDED TO BE REPLACED AND JOE WAS VERY GOOD ABOUT KEEPING THE PROJECT WITHIN OUR BUDGET. DONOVAN, THE INSTALLER, DID AN EXCELLENT, HIGH QUALITY JOB WITH THE WRAP AND WE ARE VERY PLEASED WITH HOW NICE THE HOUSE LOOKS. SINCE COMPLETION, HOWEVER, WE HAVE HAD A PROBLEM WITH ONE GUTTER/ROOF INTERFACE NOT COLLECTING ALL THE WATER, INSTEAD SENDING IT BEHIND THE WRAP AND DOWN THE EXTERIOR AND ICING OUR BACK STEPS IN COLD WEATHER. MY FIRST CALL TO JOE WENT UNANSWERED, AND MY SECOND CALL WAS MET WITH AN EXTREMELY RUDE RESPONSE WHEN I IDENTIFIED MYSELF. WE HAVE NOW BEEN WAITING FOR TWO MONTHS FOR A FIX TO THIS PROBLEM, DESPITE THREE FOLLOW-UP CALLS. WE ARE VERY UNIMPRESSED WITH RMT'S LACK OF PROFESSIONALISM AND COMMON COURTESY

I AM HAPPY WITH THE FINAL RESULT, QUALITY IS REALLY AROUND A-/B+, BUT I WAS TOLD IT WOULD TAKE 2 WEEKS AND IT TOOK 12. THE PLUMBER TOOK 1 WEEK TO DO ABOUT 13 HOURS WORTH OF ROUGH IN WORK AND I HAD TO FIX LEAKS WITH BOTH SINKS WHEN THE FINAL PLUMBING WAS DONE (FRIDAY BEFORE 4TH OF JULY WEEKEND). THE COMPANY THEY USED FOR THE MARBLE TOOK 2 WEEKS TO FIGURE OUT THE SLAB THEY SAID WAS IN TRANSIT HADN'T ACTUALLY BEEN ORDERED. THEN BROKE IT WHEN TRYING TO FORCE IT IN DURING INSTALLATION, REQUIRING ANOTHER PIECE TO BE CUT. MOST DAYS NO WORK WAS DONE DURING THE 12 WEEKS, AND WHEN IT WAS IT WAS ONLY A FEW HOURS AT A TIME. TWICE I ASKED FOR A WRITTEN TIMELINE ESTIMATING WHEN THE PROJECT WOULD BE COMPLETED, BUT NEVER RECEIVED ONE. I DIDN'T REALLY KNOW DAY TO DAY WHAT IF ANYTHING WOULD BE DONE THAT DAY UNLESS MY WIFE OR I CALLED TO FIND OUT. FINAL RESULT CAME OUT VERY GOOD, BUT AS GENERAL CONTRACTOR, RMT SHOULD HAVE BEEN MORE AGGRESSIVE IN KEEPING THIS PROJECT ON TRACK.