Ridge appliance repair

Move on from this "company". Gave me a 4 hour window for arrival, never called, never showed up. Really poor service and total lack of customer service.

I called to schedule dishwasher repair with Ridge Appliance Repair. They sent a technician out on JUne 15 to "repair" my dishwasher. My teenage kids were home at the time. I was charged $218.58. When I got home and ran the dishwasher it had not been repaired. It was the weekend and then I was out of the state for a week. When I returned, I called and they did not answer the phone. I sent an email and got no response. I called again and spoke to the same woman. Scheduled for them to come out on 6/30. They didn't come, didn't call. Can't reach them. I am reporting this as fraud to my bank and filed a BBB complaint (I don't expect any results from that). This is a fraudulent business!!! I may report this next to law enforcement.

After posting a Google review, they had my review removed by claiming I wasn’t a customer, despite having already charged my card. They cancelled on us multiple times. How this company has 4.7/5 star rating baffles me. We spent a week trying to get a technician to our house. The first time they claimed they arrived and called us, but nobody answered, which was not true. We called them 5 times and never got an update until we emailed asking for a refund (which was not processed). The second time they claimed their tech had a flat tire. The third time we rescheduled the tech was sick. They also provided 5-hour service windows, so we had to work our entire day around for the no-show. We have still yet to receive the service or the refund. Their online scheduling service is also outdated or inaccurate. We chose this service because of the positive rating on google. Do not be mislead and waste your time/money like us. Update: the owner does not even know that I’m a customer based on the Google Review reply. This is how poorly managed and unprofessional this business is. My card has been charged and they still can’t figure it out. Choose a business with accountability, not some moron who treats their google reviews like a Twitter feed. They responded to my review faster than they have our calls.

My first appt, tech was sick so they cancelled. When rescheduling I asked to confirm they had the part and was specific that I wanted a gasket replaced and provided the model info. They said ok. Showed up without the part or time to repair. Took $200 and scheduled me for the following week, During my time window they texted and said they had to reschedule again. They scheduled me for the next day. Didn't hear anything during that time window so called right before they closed and was given a noncommittal response on a refund and was never told they were still coming or anything. Terrible service and communication. Go elsewhere.