Randy Lane & Sons Plumbing & Heating Inc

I CALLED ON A FRIDAY AND THEY CAME HERE ON MONDAY. VERY COURTEOUS AND MADE SURE I WAS SATISFIED BEFORE THEY LEFT.

I LIKE THE FACT THAT THEY CHARGE BY THE HOUR, NOT BY THE JOB.

I RECEIVED ADVICE ON HOW TO KEEP THE PIPES FROM GETTING CLOGGED AGAIN -- USE CUT OFF PANTYHOSE INSTEAD OF THE LINT CATCHERS SOLD FOR LAUNDRY TUBS, AND BUY A METAL STRAINER FOR THE DRAIN OPENING.

DAN WAS GREAT. VERY TRUSTWORTHY AND PROFESSIONAL. EXCELLENT WORK. CLEANS UP AFTER HIMSELF.

HE EXPLAINED THE ALTERNATIVES FOR THE PROBLEM WITH THE SINK AND LET ME DECIDE. HE DID NOT CHARGE ME FOR THE TIME IT TOOK HIM TO PICK UP A PART THAT HE DIDN''T HAVE. THE ONLY REASON HE WAS LATE WAS THAT HIS OFFICE HAD GIVEN HIM THE WRONG ADDRESS.

EASY TO SET UP APPOINTMENT. ARRIVED RIGHT ON TIME. VERY NICE AND PROFESSIONAL. NOT CHEAP BUT WORTH IT.

GREAT JOB RETURNING CALLS. CAME WHEN PROMISED. VERY FLEXIBLE IN SCHEDULING. WOULD DEFINITELY HIRE THEM AGAIN.

THEY WERE VERY QUICK TO RESPOND TO MY NEED. I DIDNT FEEL THAT HE DID ENOUGH INVESTIGATIVE WORK TO DIAGNOSE AND FIGURE OUT THE PROBLEM. SO, OTHER THAN CLEANING OUT THE DRAIN, NOTHING MORE WAS ABLE TO BE DONE. I DIDNT NECESSARILY FEEL THAT THE DRAIN WAS THE PROBLEM IN THE FIRST PLACE.

DID EXTRA WORK ABOVE AND BEYOND WITH NO EXTRA CHARGE. CAME THE DAY I CALLED. PRICE SEEMED VERY REASONABLE ALTHOUGH I DO NOT RECALL EXACT COST.

VERY HAPPY WITH THE WORK THAT WAS DONE.

GREAT RESPONSE TIME, FAIR PRICES, A LITTLE LATE ARRIVING AT JOB SITE, REQUIRED ONE PHONE CALL TO COORDINATE ARRIVAL TIME. ONCE ON THE JOB, THEY WERE QUICK AND DID A GREAT JOB. STILL HAVEN''T COME BY TO PICK UP OLD WATER SOFTENER, WOULD HAVE TO ARRANGE TO HAVE SOMEONE THERE DURING THE DAY.

PROMPT TECHNICIAN, HE WAS HERE WHEN PROMISED. EFFICIENTLY SOLVED THE PROBLEM.

THE SERVICE PERSON WAS FRIENDLY, PROFESSIONAL, AND HELPFUL. HOWEVER, THEY TOLD ME ALL PARTS AND SUPPLIES WOULD BE AVAILABLE IN THE TRUCK, BUT SOME THINGS WEREN''T, SO I HAD TO PAY AN EXTRA HALF HOUR FOR DRIVING TIME. THE FINAL COST EXCEEDED THEIR ESTIMATE BY $20.

THE PLUMBER WAS QUICK, EFFICIENT, AND PROFESSIONAL. HE TOOK OFF HIS SHOES UPON ARRIVING AND LAID DOWN A DROP CLOTH WHILE WORKING. HE ALSO TOOK THE TIME TO EXPLAIN WHAT HE HAD DONE AND TO POINT OUT THAT OUR FLOOR DRAIN HAS SOME TYPE OF BACK FLOW VALVE WHICH IS PARTIALLY RESPONSIBLE FOR THE POOR DRAINAGE. ALTHOUGH I WAS NOT IN A HURRY, I WAS ABLE TO GET THE APPOINTMENT WITHIN TWO DAYS OF MY CALL. I WAS VERY PLEASED WITH THE COST AS I HAD EXPECTED IT TO BE HIGHER.

THE PLUMBER CALLED BEFORE HE CAME. HE SHOWED US EXACTLY WHAT HE WOULD DO, AND WHEN THE JOB WAS COMPLETE HE SHOWED US HOW USE THE NEW VALVES. HE WAS A NEAT WORKER.

RESPONSIVENESS WASNT GREAT: I CALLED ON A WEDNESDAY MORNING AND WAS TOLD NO ONE COULD COME OUT BEFORE THURSDAY AFTER 3PM. TECHNICIAN CAME AT 4:15PM ON THURSDAY. ALSO, I WAS NOT PLEASED WITH THE LACK OF PROFESSIONALISM FROM MY TECHNICIAN: HE CAME DRESSED IN JEANS AND A T-SHIRT WITH NO IDENTIFYING INFORMATION AND HE SWORE ALOUD SEVERAL TIMES WHILE WORKING ON THE PROJECT. HOWEVER, HE DID A GOOD JOB WITH A DIFFICULT TASK (HE HAD TO REMOVE THE CLEANOUT PLUG FROM A SET OF VERY OLD PIPES) AND THE PRICE WAS VERY REASONABLE WITH THE ANGIE''S LIST DISCOUNT COUPON. HE ALSO GAVE ME AN ESTIMATE ON ANOTHER JOB AND OFFERED TO DO IT ON HIS OWN PRIVATE TIME FOR HALF WHAT THE COMPANY WOULD CHARGE ME. WHILE IT WAS A GENEROUS OFFER, I DON''T THINK IT WAS VERY PROFESSIONAL OF HIM TO OFFER, AND I''M CERTAIN HIS EMPLOYER WOULD AGREE.

THEY SEEMED VERY OVER-PRICED AND I WOULD NEVER CALL THEM AGAIN. IT WAS FRUSTRATING TO PAY FOR A SERVICE CALL AND NOT HAVE ANYTHING FIXED FOR THE COST.

AFTER SCHEDULING AN ENTIRE DAY WITH US,THEY CALLED 20 MINUTES BEFORE EXPECTED ARRIVAL TIME AND CANCELLED THEY CAME OUT A DIFFERENT DAY,COULD NOT FINISH THE WORK THAT DAY, BUT SAID THEY WOULD CALL BETWEEN 8:00 AND 8:30 TO SCHEDULE. THE NEXT DAY THE PLUMBER CALLED THE WRONG NUMBER, BUT WHEN I RECEIVED THE MESSAGE I CALLED, AND WE SET UP A TIME. HE NEVER MADE IT, AND HIS CELL PHONE WAS TURNED OFF FOR OVER 25 HOURS SO I COULD NOT REACH HIM. WHEN I CALLED THE OFFICE, THE RECEPTIONIST WAS EXTREMELY RUDE. I THEN CANCELLED THE JOB AND STOPPED PAYMENT WITH VISA. ONLY WORK ACCOMPLISHED, MINUS THE DAMAGE CAUSED,WILL BE PAID FOR

THE PLUMBERS WERE NOT SMOKERS, WERE PROFESSIONAL WHICH MATTERS A LOT TO ME

JAMES WAS VERY PROFESSIONAL, KNOWLEDGABLE

OUTSTANDING JOB! COMPANY WORKED WITH ME UNTIL I AND NEIGHBOR WERE SATISFIED. CLAY SOIL CAUSED PROBLEMS BUT COMPANY SEARCHED MARKET FOR CORRECT DRAIN CULVERTS AND WENT TO EXTRAORDINARY EFFORT TO INSURE THEY WORKED.

WE WERE VERY PLEASED WITH THE SCHEDULING AND WITH ALL ASPECTS OF ALS WORK. THE COST WAS VERY REASONABLE. AL DID A FIRST CLASS JOB.

HE WIPED UP WET SPOTS AND LEFT WORK AREA CLEAN AND ARRIVED WITHIN AN HOUR OF MY CALL.

SHOWED UP ON TIME. AFTER THE FIRST APPOINTMENT, I STILL HAD A CLOG IN A BASEMENT DRAIN. THE PLUMBER CAME BACK FIRST THING THE NEXT MORNING AND FIXED THE ADDITIONAL CLOG AT NO ADDITIONAL CHARGE. EVERYONE CAN MAKE A MISTAKE - THEY ADMITTED IT AND FIXED IT AT NO ADDITIONAL CHARGE. VERY GOOD CUSTOMER SERVICE. FRIENDLY. AFFORDABLE. I WILL USE THEM AGAIN.

THESE FOLKS WERE GREAT. I GOT AN IMMEDIATE RESPONSE ON THE PHONE, A QUICK SCHEDULE FOR THE SOLUTION OF MY PROBLEM, AND FRIENDLY QUALITY WORK FROM AL, THEIR REPRESENTATIVE. I WILL RECOMMEND THESE FOLKS TO OTHERS IN NEED OF PLUMBING HELP. PUT THESE FOLKS TO THE TOP OF YOUR RECOMMENDATION LIST.