Randy Lane & Sons Plumbing & Heating Inc

RANDY BID THE JOB AND WAS ABLE TO GIVE US ALTERNATE BIDS ON THE SPOT FOR DIFFERENT AMOUNTS OF WORK THAT WE WERE CONTEMPLATING. HE ALSO SENT US HELPFUL INFORMATION ON WHERE TO GO FOR FAUCETS, ETC. AND WHAT TO LOOK FOR. PLUMBER GAVE ME LOTS OF FREE ADVICE ON FINISHING THE JOB.

THEY OFFERED TO COME THAT SAME DAY! I ARRANGED FOR THE NEXT DAY AND THEY CALLED AND GAVE ME A 20 MINUTE WINDOW TO GET BACK OVER TO MY HOUSE SO I DID NOT HAVE TO TAKE OFF THE WHOLE DAY FROM WORK- VERY NICE. LOWEST TRIP CHARGE EVER- $65 FOR THE FIRST HALF HOUR AND THEY WERE DONE IN ABOUT 20 MINUTES.

THEY CAME WITHIN 2 HOUR OF CALLING FOR SERVICE. I WAS VERY PLEASED. OTHER COMPANIES HAD WAITING TIMES OF SEVERAL DAYS.

VERY NICE GUYS. ENJOYED HAVING THEM DO WORK FOR ME.

HE CALLED TO TELL ME HE''D BE THERE IN 15 MINUTES, AND HE CAME WHEN THE COMPANY SAID HE WOULD. HE WAS COURTEOUS, HELPFUL, AND CHECKED OUT ANOTHER PLUMBING PROBLEM FOR FREE. I''D HIRE RANDY LANE & SONS AGAIN IN A SECOND.

THE MAN CAME OUT & SAID THAT THE PIPE WASNT SEALED RIGHT. TOOK CARE OF IT & SAID HE DIDNT FEEL IT WAS WORTH CHARGING US. WHAT A WONDERFUL SURPRISE THAT WAS & WE WILL CERTAINLY CALL ON THEM AGAIN.

IT WAS THE DAY AFTER WE HAD A REALLY COLD NIGHT THEY WERE REALLY BUSY BUT STILL ABLE TO COME RIGHT OVER.

VERY GOOD RECEPTIONIST. FRIENDLY PLUMBER WHO EXPLAINED THE QUIRKS OF MY NEW HOUSE. THE CAME QUICKLY. I WOULD HIRE THEM AGAIN.

A DIFFERENT PLUMBING COMPANY HAD TOLD ME THEY''D HAVE TO TEAR OUT A WALL OR CEILING TO FIX THE CLOGGED PIPE. AL, HOWEVER, SAID ''LET ME TRY A FEW THINGS FIRST.'' HE QUICKLY SOLVED THE PROBLEM.

THE LADY THAT ANSWERS THE PHONE, MARY, IS VERY KNOWLEDGEABLE. SHE WAS ALSO VERY HELPFUL. WHEN I ASKED ABOUT MY WATER HEATER, SHE ACTUALLY GAVE ME A NUMBER FOR A COMPANY THAT WORKS ON MY SPECIFIC BRAND OF WATER HEATER. THEY CLEANED UP AFTER THEMSELVES.

JAMES REALLY KNOWS HIS STUFF. VERY KNOWLEDGEABLE ABOUT MPLS CODES. HE OFFERED A LOT A VALUABLE ASSISTANCE TO THE CONTRACTOR WHO WAS ALSO HERE INSTALLING MY WHIRLPOOL TUB.

ABSOLUTELY WONDERFUL COMPANY; RESPONSIVE AND QUALITY SERVICE. CAN''T GET ANY BETTER THAN THIS.

VERY PLEASED, CAME ON TIME, EXPLAINED WORK TO BE DONE, CONSULTED WITH ME DURING THE WORK TO MAKE SURE I APPROVED OF WORK THAT THEY WERE DOING.

GOOD COMMUNICATORS. TOLD ME WHAT TO EXPECT AND HOW TO FOLLOW-THROUGH IF THERE WERE ADDITIONAL PROBLEMS.

THEY WERE EASY TO GET A HOLD OF AND THEY CALLED ME RIGHT BACK!! THEY WERE AVAILABLE WITHIN DAYS.

THE WORKMAN'S BEHAVIOR WAS ODD DURING HIS SECOND VISIT, AND I'VE SINCE FOUND ITEMS MISSING FROM MY HOME.

HE REROUTED THE NEW LINE FOR NOTHING. HE WAS A REALLY NICE SERVICE MAN. VERY COURTEOUS AND INFORMATIVE.

A VERY POSITIVE PLUMBING EXPERIENCE! AL WAS PLEASANT AND EFFICIENT, INFORMED ME OF A PROBLEM I HADN''T BEEN AWARE OF, AND LEFT EVERYTHING NICE AND CLEAN.

PLUMBING IS ALWAYS EXPENSIVE, BUT THE REPRESENTATIVE (I FORGOT HIS NAME) WAS VERY POLITE, SHOWED UP ON TIME, EXPLAINED THE PROBLEM AND HOW HE WOULD FIX IT AND THEN SHOWED ME THE FINISHED WORK. EXCELLENT SERVICE.

THEIR KNOWLEDGEABLE AND PRACTICAL GUY CAME OUT AND OFFERED BIDS ON SIX OR MORE PLUMBING PROJECTS NEEDED ON OUR JUST-BOUGHT OLDER HOME. GOOD IDEAS, OK PRICES,

THE WORK PERFORMED WAS OF GOOD QUALITY, AND THE PLUMBER WAS ON TIME AND GOOD TO DEAL WITH. HOWEVER, THE WORK TOOK 3 HRS WHEN WE WERE TOLD 2HRS, TOPS. AND ONE PROBLEM, A LEAKY TUB FAUCET, WAS NOT FIXED. THE PLUMBER DIDN''T DO IT BECAUSE HE DIDN''T KNOW IF IT WAS THE HOT OR COLD LEAKING AND HE CLAIMED IT WASN''T LEAKING WHILE HE WAS THERE. OF COURSE, THE WATER WAS SHUT OFF WHILE HE WAS THERE. I THINK HE SHOULD HAVE SEEN IF THERE WERE WASHERS TO CHANGE AND CHANGED THEM BOTH SINCE IF ONE WAS SHOT THE OTHER WAS PROBABLY CLOSE TO IT. HE DID CLEAN UP AFTER HIMSELF THOUGH.

THEY WERE PROMPT IN CALLING BACK, COURTEOUS AND EXPLAINED EVERYTHING. CAME THE SAME DAY I CALLED WHICH I APPRECIATED. EVEN THOUGH HE CHECKED FOR THE SOURCE OF THE KITCHEN SINK LEAK AND THOUGHT HE HAD IDENTIFIED IT AND TIGHTENED IT, IT IS STILL LEAKING. WILL NEED TO CALL HIM BACK. FOR NOW I JUST KEEP A BUCKET UNDERNEATH.

SINCE I AM NEW TO THE TWIN CITIES I HAVE NO COMPARISON FOR PRICES. WORK WAS PERFORMED BY RICK; HE WAS VERY PROFESSIONAL, FRIENDLY AND HELPFUL. HE WORKED STEADILY & EFFICIENTLY SO BEING CHARGED BY THE HOUR I FELT I GOT A FAIR EXCHANGE OF LABOR FOR THE PRICE. I JUST BOUGHT THIS OLD HOUSE, AND HE OFFERED SOME HELPFUL INFORMATION. HE WAS GREAT.

I REALLY LIKED AL. HE WAS ONE OF THE MOST WELL-GROOMED, FRIENDLY, AND PROFESSIONAL PLUMBERS I''VE EVER EXPERIENCED. HE WAS ALSO ABLE TO FINISH THE JOB FAR MORE QUICKLY THAN THE ORIGINAL ESTIMATE.

GOOD GENERAL PLUMBING SERVICE, VERY KIND SERVICEMAN (AL). HOWEVER, LEFT ONE MORE DIFFICULT PLUMBING CIRCUMSTANCE UNADDRESSED, NEVER RETURNED.