Randy Lane & Sons Plumbing & Heating Inc

WE WERE PLEASED WITH THEIR WORK AND WE WILL HIRE THIS COMPANY IN THE FUTURE.

REPLACED OUTDATED VALVE WITH A BALL VALVE, SO THAT THIS SHOULDN'T HAPPEN AGAIN.

ALL THE OTHER 'LISTER'S' WERE RIGHT, RANDY LANE IS THE BEST AND THEIR PRICES ARE AS AFFORDABLE AS QUALITY PLUMBING GETS. WORKING WITH THEM WAS A GREAT EXPERIENCE FROM START TO FINISH.

WATCH THEIR EVERY MOVE. THE PLUMBER THAT CAME TO OUR HOUSE MISDIAGNOSED THE PROBLEM, CUT OUT SOME GOOD PIPE, HAD TO REPLACE IT TWICE AND THAT WASN'T EVEN THE SOURCE OF THE LEAK. THE LEAK ISN'T FIXED AFTER 5 HOURS OF WORK.

BE AWARE OF "TRAVEL TIME" ADDED TO BILL. I WAS MADE AWARE OF PRIOR TO THEM COMING, BUT AN EXTRA 15 TO 30 MINUTES MAKES A DIFFERENCE IN COST. THEY WERE WILLING TO KNOCK 15 MINUTES OFF FOR ME WHEN I QUESTIONED THIS.

THEY WERE ON TIME, POLITE, AND DID A GREAT JOB.

IMPRESSED BY POLITE CUSTOMER SERVICE FROM PHONE CALL THROUGH THE WORK COMPLETED.

THIS COMPANY WAS OUR FIRST EXPERIENCE WITH ANGIE'S LIST AND THEY REPRESENTED EVERYTHING WE WERE LOOKING FOR. THEY ANSWERED THEIR PHONE, WERE EXTREMELY FRIENDLY AND PROMPT, ARRIVED EARLY - AND DID THE WORK QUICKLY AND CORRECTLY! GREAT WORK - GREAT COMPANY - STRONGLY RECOMMENDED.

THE PLUMBER SHOWED UP ON TIME, KNEW WHAT HE WAS DOING AND DIDN'T MAKE A MESS. I HIGHLY RECOMMEND THIS COMPANY!

THEY WERE PUNCTUAL, PROFESSIONAL, POLITE. WE PURCHASED THE TOILETS ON OUR OWN FROM HOME DEPOT. THE RECEPTIONIST AT RANDY LANE WAS VERY HELPFUL WITH SUGGESTIONS ON BUYING THEM.

OUTSTANDING WORK OVERALL. COMPANY GAVE FREE ESTIMATE THOUGH NO WORK WAS TO BE PERFORMED ON ESTIMATE VISIT. MR. LANE DID THE ESTIMATE; HE ARRIVED EARLY AND PERFORMED SEVERAL DIAGNOSTICS TO IDENTIFY EXACTLY WHAT WORK WOULD BE NEEDED. HE EXPLAINED WHAT HE WAS DOING AND INDICATED HOW HE ARRIVED AT THE ESTIMATE. COMPANY WAS ABLE TO SCHEDULE APPOINTMENT ON SHORT NOTICE AND ADD ON ADDITIONAL WORK AS NEEDED. PRICES WERE WELL BELOW COMPETING ESTIMATE AND VERY REASONABLE; COMPANY DID NOT TRY TO SELL ME ANY WORK THAT I DID NOT NEED. PLUMBER, JAMES, ARRIVED EARLY, WAS COURTEOUS, CAREFUL AND EXTREMELY PROFESSIONAL; I WOULD RECOMMEND HIM HIGHLY. ALL WORK WAS COMPLETED WITHIN ONE DAY TO OUR COMPLETE SATISFACTION.

I SPOKE DIRECTLY TO RANDY FOR ESTIMATE ON THE WORK TO BE DONE. THERE WAS A SLIGHT MISUNDERSTANDING ON THE PRICE, BUT EVERYTHING WAS WORKED OUT.

I'VE USED THEM BEFORE AND I'LL USE THEM AGAIN. BOTH TIMES I'VE HAD GOOD EXPERIENCES.

I AM LEARNING THAT I NEED TO CHECK ABOUT HOW I WILL BE CHARGED FOR THE SERVICE PROVIDER TO REACH MY HOME. IS IT BY TIME OR ONE FLAT TRIP CHARGE? THIS PROVIDER WAS 'BY TIME', SO IT TURNS OUT THAT I SHOULD HAVE CHOSEN A COMPANY LOCATED CLOSER TO MY HOME. IT'S BRUTAL TO BE CHARGED SOMETHING LIKE $65 FOR 1/2 HOUR, AND YOU KNOW THE PROVIDER WAS MOSTLY DRIVING TO YOUR HOUSE DURING THIS TIME. I ALSO HAD A MINOR CHARGE ON MY BILL MARKED SOMETHING AMBIGUOUS LIKE 'MISC. SUPPLIES' THAT I DID NOT UNDERSTAND, AND I FOOLISHLY DID NOT QUESTION ON THE SPOT. THEN I FELT TOO EMBARRASSED TO CALL THEM LATER AND ASK ABOUT SUCH A SMALL FEE. AS I SAID, I'M LEARNING. MAYBE MY STATEMENTS WILL HELP SOMEONE ELSE WHO IS ALSO 'LEARNING'.

CAME QUICKLY AND DO A REALLY GOOD JOB. VERY NICE. I WOULD RECOMMEND.

THE PLUMBER WAS VERY FRIENDLY AND PERSONABLE.

VERY APOLOGETIC THAT COULDN'T COME UNTIL THE NEXT MORNING; PROMPT, THOROUGH, GREAT SERVICE. WOULD USE AGAIN.

I HAVE USED THEM A FEW TIMES AND WAS HAPPY FIRST TIMES. THIS TIME, THE PLUMBER PUT IN WHOLE NEW FAUCET AND SPRAY HOSE IN KITCHEN WITHOUT ASKING ME IF THAT'S WHAT I WANTED TO DO (HE SAID HE COULDN'T FIX LEAK/DIDN'T HAVE PARTS/WASHER FOR THAT SINK). I WOULD HAVE PREFERED BEING ASKED WHAT I WANTED AS I AM MOVING SOON AND MAY HAVE WAITED. HIS WORK ON BATHROOM CLOG PROBLEM WAS GREAT - AND PROVIDED GREAT INFO ON CAUSE/FUTURE ADVICE.

THIS WAS NOT A 'BASEMENT IS FLOODING' EMERGENCY, BUT THEY WORKED ME IN QUICKLY. THEY ALSO FOUND A WAY TO DO THE REPAIR THAT WAS LESS EXPENSIVE (AND EXTENSIVE) THAN I'D FEARED IT WOULD BE.

THE SERVICE MAN WAS VERY PROMPT, AND DID A GOOD JOB FIXING THE LEAK. HE DID A GOOD JOB CLEANING UP THE WORK AREA.

THEY COULD HAVE ADVISED ME MORE AS THEY WENT ALONG, THERE WERE A COUPLE THINGS THAT COULD HAVE SAVED ME TIME & POSSIBLY MONEY. THEY WERE VERY PROFESSIONAL AND SHOWED UP ON TIME, FELT COMFORTABLE WITH THEM IN MY HOME. IF SOMETHING IS WRONG WITH THE REPAIRS THEY WILL STAND BEHIND THEIR WORK AND WILL NOT CHARGE YOU EXTRA FOR THEIR MISTAKES.

GREAT EXPERIENCE! THEY WERE EXTREMELY COURTEOUS AND PROFESSIONAL FROM START TO FINISH. I CALLED AND ALLAN CAME OUT THE NEXT DAY. HE WAS ON TIME, VERY HELPFUL AND THOROUGH. I WOULD DEFINITELY CALL THEM AGAIN AND HAVE ALREADY REFERRED THEM TO A NEIGHBOR. ALLAN EVEN MADE SURE THAT I RECEIVED THE ANGIE''S LIST DISCOUNT!

THEY ARE VERY PROMPT AND VERY PROFESSIONAL. THEY DID A REAL GOOD JOB, THERE WERE SOME REALLY TOUGH PROBLEMS THAT THEY HAD TO RESOLVE AND THEY WORKED WITH IT VERY WELL. THEY HAVE VERY GOOD ATTITUDES.

THEY CAME TWICE, AND THE FIRST TIME LITTLE WAS DONE, THOUGH WE WERE CHARGED A HIGH SERVICE FEE. THEY CAME BACK AT MY REQUEST, AND THE SECOND SERVICE EXPERIENCE WAS VERY SATISFACTORY.

REPLACED PIPE FROM SHOWER FAUCETS TO SHOWER HEAD, SNAKE OUT FLOOR DRAIN. PLUMBER WAS NOT SHARPEST KNIFE IN DRAWER, BUT VERY COURTEOUS AND WORKED LOOKED GOOD. WILL ONLY USE COPPER. WE WERE OVER CHARGED ON HOURS BUT WERE THEN GIVEN REFUND.