Randy Lane & Sons Plumbing & Heating Inc

KEVIN, THE PLUMBER, WAS ON TIME, WORK QUALITY WAS EXCEPTIONAL, AND REASONABLY PRICED. HIGHLY RECOMMENDED.

THE PLUMBER WAS VERY POLITE AND REPLACED THE BATHROOM FIXTURES WITHOUT DIFFICULTY. HE WAS UNSURE IF HE WOULD BE ABLE TO REPLACE THE LAUNDRY FAUCET DUE TO THE SETUP OF THE PIPES, BUT WAS ABLE TO RIG A FAUCET AND HANDLES FROM PARTS HE HAD IN HIS TRUCK, AND IT WORKS GREAT!

AL WAS NOTHING BUT PROFESSIONAL THE ENTIRE TIME HE WAS THERE. HE TOOK THE TIME TO EXPLAIN TO ME WHAT HE WAS REPLACING AND WHY, AND THEN INFORMED ME ABOUT NEEDING TO REPLACE THE PIPES AT SOME TIME, BUT NEVER PRESSURED ME IN MAKING A DECISION AT THAT TIME. I THINK THEIR PRICING IS REASONABLE, BUT I'VE NEVER 'SHOPPED' AROUND EITHER. IT WAS NICE TO HAVE A $10 OFF COUPON (THANKS ANGIE'S LIST!) TO USE FOR THIS VISIT.

AL WAS VERY PROMPT, COURTEOUS AND VERY HELPFUL.

AL HAD ALL OF THE MISCELLANEOUS PARTS NEEDED, AVAILABLE IN HIS TRUCK AND WAS ABLE TO COMPLETE ALL PROJECTS IN ONE VISIT.

KEN, THE PLUMBER, WAS ON TIME, CLEANED UP AFTER HIMSELF, FIXED THE PROBLEM COMPLETELY WITHOUT HAVING TO REMOVE TILES WHEN OTHER PLUMBERS COULDN'T, AND DID IT IN ONE SERVICE CALL.

BEN, THE PLUMBER, DID A VERY GOOD JOB. THE JOB WAS REASONABLY PRICED FOR THE WORK DONE. I WOULD CALL THEM AGAIN FOR ANY FUTURE WORK THAT WE REQUIRE.

THE PLUMBER WAS VERY PROFESSIONAL, KNOWLEDGEABLE, AND PERSONABLE. WE WOULD DEFINITELY HIRE THEM AGAIN.

WE ASKED FOR THE TIME WE PAY FOR TO NOT INCLUDE TRAVEL TIME. THEY AGREED TO THIS SINCE WE LIVE IN THE CITY, NOT THE SUBURBS.

THEY WERE ABLE TO SEND OUT SOMEONE TO SNAKE IT THE NEXT DAY, THIS WAS OVER THE WEEK BETWEEN CHRISTMAS AND NEW YEARS. WE WERE VERY SURPRISED AT THE PROMPT SERVICE DURING THE HOLIDAY WEEK!

JAMES DID A WONDERFUL JOB FOR ME! HE TOOK CARE OF BOTH REPAIR ITEMS ON MY LIST AND ALSO IDENTIFIED A LEAKING BOLT IN THE BOTTOM OF MY TOILET TANK WHICH I HADN'T KNOWN ABOUT. HE REPLACED THAT FOR ME AS WELL. HE ALSO POINTED OUT THAT I HAD PURCHASED THE WRONG FLAPPER PLUG FOR MY TOILET TANK MODEL AND TOLD ME THE RIGHT KIND I NEEDED WITHOUT PRESSURING ME TO BUY THE PART FROM THEM! JAMES WAS BOTH PROFESSIONAL AS WELL AS FRIENDLY AND RESPONSIVE TO MY QUESTIONS. I WOULD HIRE THESE GUYS AGAIN IN A HEARTBEAT! TO TOP IT OFF, THE TOTAL BILL CAME TO LESS THAN I EXPECTED, WHICH WAS A GREAT WAY TO END THE DAY.

THEY CAME OUT THE DAY I CLOSED AND WERE WILLING TO WORK AROUND MY CLOSING SCHEDULE, WHICH WAS GREAT. AL WAS VERY PROFESSIONAL AND COURTEOUS, EVEN DID SOME EXTRA WORK I DIDN'T THINK OF UNTIL HE GOT THERE.

WE CALLED MONDAY MORNING AT 7:30 AND AL SHOWED UP AT 9AM. HE WAS VERY POLITE AND DID A GREAT JOB. WE'LL DEFINITELY CALL THEM AGAIN.

I THINK ANY COMPANY THAT IS WILLING TO GIVE 'FREE ADVICE' IN AN EFFORT TO SAVE ME A BUCK WINS MY CONFIDENCE EVERY TIME. I WILL TRUST THEIR WORD THE NEXT TIME AND NOT HESITATE TO LET THEM TELL ME WHAT NEEDS TO BE DONE... NO FEAR OF BEING DUPED!

I DIDN'T GET ANOTHER QUOTE FOR THE JOB, SO PERHAPS THE 'B' ON PRICE ISN'T FAIR, IT JUST COST TWICE WHAT I HAD ANTICIPATED. THEY HAD TO RUN A LOT OF PIPE TO VENT THE SINK FROM QUITE A DISTANCE. I HAD TO DO SOME SWEEPING UP AFTERWARD, BUT ALL IN ALL THEY WERE VERY NEAT, INCLUDING REMOVING THEIR SHOES IN THE HOUSE.

I WOULD TRY THEM AGAIN, BUT WAS NOT IMPRESSED WHEN THE PLUMBER WAS UNSURE ABOUT TAKING THE SPIGOT APART. ALSO, HE SAID THAT IT WOULDN'T LOOSEN AGAIN, HOWEVER, IT IS COMING LOOSE AGAIN.

THEY SOLD ME A NEW MOEN FAUCET AND SPRAYER (WHICH I WANTED) FOR $109 AND INSTALLED IT FOR $115 WHICH IS THEIR LABOR CHARGE PER HOUR. THEY DID AN EXCELLENT JOB AND CLEANED UP AFTER THEMSELVES. I WOULD RECOMMEND THIS COMPANY HIGHLY. THEY ALSO CAME THE SAME DAY I CALLED. I HAVE A CONVERTIBLE DISHWASHER AND FORGOT TO MENTION THIS SO I DO NOT HAVE THE PROPER NIPPLE FOR THE NEW FAUCET. DON'T FORGET THESE THINGS WHEN YOU CALL THE PLUMBER!

COURTEOUS, PROFESSIONAL AND QUICK. NO COST FOR ESTIMATE.

WE WOULD HIGHLY RECOMMEND THEM. THEY WERE EXCELLENT TO WORK WITH. EVERYBODY WAS REALLY GOOD.

VERY RESPONSIVE. THEY CAME BACK TWICE TO FIX PROBLEMS AND HAD EXCELLENT CUSTOMER SERVICE.

THEY ARE ONE OF THE BEST SERVICE PROVIDERS THAT I HAVE EVER EXPERIENCED. THEY ARE GREAT.

THEIR AD SAYS THAT IT HAS 24 HR EMERGENCY SERVICE BUT WHEN CALLED FEMALE ANSWERED THE PHONE AND TOLD ME THAT RANDY WAS SLEEPING AND TO CALL IN THE MORNING. IT WAS 9:30 AT NIGHT ON A THURSDAY NIGHT. THEY SHOULD CHANGE THEIR AD IF THEY ARE NOT WILLING TO PROVIDE 24 HOUR EMERGENCY SERVICE.

THE FIRST TECHNICIAN CAME IN, SAID HE DIDN'T DO DRAINS AND RECOMMENDED ANOTHER CONTRACTOR, THAT I CALLED, WHO ACTUALLY PUT A SNAKE INTO THE DRAIN TO DETERMINE THAT IT WAS INDEED COLLAPSED BUT DIDN'T REPAIR, REFERRING ME BACK TO RL&S WITH CHARGES. BRIAN LANE CAME BY NEXT DAY TO GIVE A BID, A WEEK'S LABOR COST, INDICATING IT WAS 'WORST CASE', THAT I'D HAVE 2 TECH'S TO DIG OUT THE BASEMENT FLOOR AND WALL (MINIMUM FOR SAFETY WHEN TUNNELING). VERY POOR MANAGEMENT. I GOT ONE TECH WHO DIDN'T EVEN HAVE THE TOOLS REQUIRED ON FRIDAY, WORKED AN HOUR. THE DRAIN WAS REPAIRED MONDAY AT 5, BUT SUPERVISOR TOLD HIM TO FINISH IT OFF THAT NIGHT, MIX AND POUR CONCRETE FOR THE FLOOR, REPAIR THE WALL, REMOVE ALL THE OLD CONCRETE AND DEBRIS BY BUCKET AFTER HOURS. THE WALL REPAIR DIDN'T HOLD UP (SLUSHY CEMENT) AND IT WAS REPAIRED YESTERDAY, ALMOST 4 WEEKS AFTER THE START. RANDY LANE HAS GOOD PHONE RESPONSE FROM RECEPTION STAFF. THEY HAVE SOME MAJOR PROBLEMS WITH MANAGEMENT AND SOME SAFETY CONCERNS WITH SENDIN

HAD THREE GAS LEAKS AND AL, FROM RANDY LANE, FIXED THEM ALL. WE WERE VERY PLEASED WITH THEIR SERVICE AND PROFESSIONALISM. THEY CAME OUT THE VERY NEXT DAY. PRICES SEEMED FAIR. HE WAS ABOUT AN HOUR LATE AND I HAD TO CALL, BUT OTHER THAN THAT, IT WAS FINE.

CLEANLINESS WAS IMPORTANT TO THE COMPANY. WORKERS WERE NOT TRUSTING THAT I WOULD CLEAN AFTER THEY LEFT (I WAS LATE FOR AN APPOINTMENT). SAID THEY HAD TO BE SURE THE AREA WAS CLEAN. I PROMISED I WOULD NOT COMPLAIN ABOUT LACK OF CLEANING AS I ASKED THEM TO LEAVE BEFORE DUE TO MY SCHEDULE.