Randy Lane & Sons Plumbing & Heating Inc

THEY ANSWERED THE FIRST TIME I CALLED AND HAD SOMEONE OUT TWO DAYS LATER AT THE TIME PROMISED. THE ESTIMATE WAS HIGHER THAN I HAD ANTICIPATED SO I AM NOT HAVING THE WORK DONE AT THIS TIME. I HAVE NOT GOTTEN ANOTHER ESTIMATE, SO I DO NOT KNOW IF THEIRS IS A REASONABLE ESTIMATE, IT WAS ABOUT $700.

THIS WAS THE FIRST TIME I USED THIS COMPANY. I WILL USE THEM AGAIN IF I NEED TO.

MARVELOUS WORK, HE WAS A BIT LATE, BUT CALLED AHEAD TO LET ME KNOW, WHICH I APPRECIATED.

THE PHONE WAS ANSWERED PROMPTLY, BUT SERVICE APPOINTMENT WAS NOT AVAILABLE FOR 1 1/2 DAYS. KEVIN DID A VERY EFFICIENT JOB IN CLEARING OUR BATHTUB DRAIN. THE PRICE WAS VERY REASONABLE, ESPECIALLY WITH THE ANGIE'S LIST COUPON.

I WAS IN A BIT OF A PANIC SINCE MY STREET SIDE VALVE WAS LEAKING AND THIS COMPANY WAS EXCELLENT ON GETTING SOMEONE OUT RIGHT AWAY WITHOUT CHARGING ME AN ARM AND A LEG. THE REPRESENTATIVE WAS EXCELLENT, SHOWED ME THAT HE WAS ABLE TO FIX THE LEAK BY TIGHTENING DOWN THE PACKED VALVE. THIS WILL EVENTUALLY NEED TO BE REPLACED WITH A DIFFERENT VALVE AND I PLAN ON HAVING THEM COME OUT AND DO THE WORK BASED ON MY EXPERIENCE WITH THEM. I DID ALSO GET AN ESTIMATE FOR REPLACING ALL THE GALVANIZED PIPING IN THE BASEMENT BUT WILL NOT DO IT, AT LEAST THIS YEAR, DUE TO FINANCIAL CONSTRAINTS. THE ESTIMATE ITSELF WAS MORE THAN REASONABLE.

I WAS VERY HAPPY WITH THE COMPANY'S WORK AND WOULD HIRE THEM AGAIN. THEY WERE THE THIRD COMPANY I CONTACTED AND THE ONLY ONE THAT COULD HELP ME THE NEXT DAY (THE OTHERS WERE AVAILABLE THE FOLLOWING WEEK).

VERY PROMPT, FINISHED IN 15 MINUTES AND DID AN EXTRA PROJECT WHILE HERE (WASHING MACHINE) TERRIFIC EXPERIENCE-MY FIRST W/ANGIE'S LIST!

RANDY WAS EXTREMELY HELPFUL AND CHARGED US NOTHING TO COME OUT. HE DETERMINE THAT THE PIPE AND VENT WERE UNNECESSARY AND COULD BE REMOVED OR COVERED/CAPPED AS WE WISHED. HE WAS ACTUALLY ABOUT AN HOUR EARLIER THAN SCHEDULED, BUT THE OFFICE CALLED AHEAD OF TIME TO GIVE US NOTICE AND MAKE SURE WE'D BE HOME. HE WAS VERY FRIENDLY AND PROFESSIONAL. WE'D DEFINITELY GIVE THEM A CALL THE NEXT TIME WE NEED A PLUMBER.

DIDN'T HIRE THEM TO DO THE SERVICE, BECAUSE BID WAS SO HIGH.

WE DECIDED TO GO WITH ANOTHER PLUMBER WITH A CHEAPER BID. RANDY LANE GAVE US A BID PERSONALLY. HE WAS VERY NICE AND ANSWERED ANY QUESTIONS WE HAD ABOUT THE JOB IN QUESTION AND SOME FUTURE PLUMBING PROJECTS.

JAMES FOUND OUR LEAK. HE IS A JOY TO WORK WITH, AND KEVIN IS ALSO GREAT TO HAVE IN YOUR HOME.

HE WAS VERY POLITE AND WAS LATE ONLY BECAUSE HE WAS LOST. THEY CALLED WITH PLENTY OF TIME FOR ME TO GET HOME SO I DIDN'T HAVE TO WAIT AROUND FOR THE AFTERNOON. THE PRICE WAS FAIR, BUT I WOULD USE THEM AGAIN BECAUSE THE PERSON THAT CAME TO MY HOUSE WAS POLITE AND I FELT THEY WERE HONEST.

FAUCET NEEDED 2 NEW WASHERS. FIRST PLUMBER REPLACED ONLY ONE. THEY HAD TO SEND A SECOND PLUMBER TO REPLACE THE OTHER ONE TO STOP THE LEAK. OTHERWISE ON TIME, POLITE, AND REASONABLY PRICED.

THEY WERE ON TIME, DID WHAT I ASKED, AND SEEMED TO DO THE WORK QUICKLY. I'D USE THEM AGAIN.

I HAVE USED RANDY LANE A FEW TIMES AND HAVE ALWAYS BEEN FULLY SATISFIED WITH THE QUALITY OF THE WORK DONE. THE COURTESY OF THE WORKERS AND THE CLEANUP AFTERWARDS WERE GREAT.

THEY WERE ABLE TO COME OUT THE SAME DAY. GOOD WORK. GAVE ADVICE ON POTENTIAL WORK IN THE FUTURE.

THEY WERE ON TIME, PERFORMED THE WORK QUICKLY AND EFFICIENTLY, AND RESPECTED THE PROPERTY BY COVERING ALL CARPETS AND CLEANING UP AFTERWARD.

I WAS CHARGE AT LEAST 3/4 OF AN HOUR LONGER THAN PLUMBER WAS AT MY HOME. WHEN ASKED ABOUT THIS, I WAS INFORMED THIS WAS FOR TRAVEL TIME. WHEN I CALLED FOR A BID, I WAS NOT INFORMED THAT I WOULD BE CHARGED FOR TRAVEL TIME. RIDICULOUS WHEN GOING FROM JOB TO JOB RATHER THAN SHOP TO JOB. IN ADDITION, THE COST OF ITEMS THEY REPLACE WAS ABOUT 200%-300%. I EXPECTED ABOUT A 50% MARK-UP. WHEN HE REPLACED MY BASKET STRAINER, I WENT TO TAKE THE OLD ONE AND HE SAID NO HE WAS GOING TO "RECYCLE" IT. HE WIPED UP (USED ALMOST A ROLL OF PAPER TOWELS) INSIDE THE CUPBOARDS AND THE COUNTER TOP, BUT DROPPED WRENCHES AND STUFF ON MY NEW FLOORING. DIDN'T HAVE ANY BUCKETS WITH HIM TO PLACE UNDER THE PIPES. I HAD SOME SO IT DIDN'T MATTER, BUT SEEMED STRANGE THAT A PLUMBER DOESN'T CARRY BUCKETS IN HIS TRUCK. HE DID LAY SOMETHING DOWN WHEN HE REMOVED THE OLD SINK. HOWEVER, CLEANING UP THAT FLOOR (I'M DISABLED AND CANNOT BEND.) WAS NOT EASY. PLUMBER WAS POLITE AND COURTEOUS.

EXCELLENT TO WORK WITH, CLEAN AND EFFICIENT.

I CALLED TO GET AN ESTIMATE, BUT ONCE I TOLD THEM WHAT I NEEDED THEY SAID THEY DIDN'T GIVE ESTIMATE ON SMALL JOBS. SMALL JOB SOUNDED OK SO I SCHEDULED THE JOB. THE PLUMBER WAS NOT PREPARED TO WORK ON PLASTIC IRRIGATION PIPE EVEN THOUGH I INFORMED THE SCHEDULER THAT I WANTED TO REPLACE AN EXPENSIVE RPZ VALVE ON MY IRRIGATION SYSTEM WITH A DIAPHRAGM TYPE VALVE. THE SERVICE MAN CAME TO MY HOUSE AND HAD TO ORDER PARTS AND RESCHEDULE, BUMMER. AN ESTIMATE AT THIS POINT WOULD HAVE BEEN A GOOD IDEA. THE NEXT TIME HE CAME OUT HE RAN OUT OF PLASTIC PARTS, LUCKILY I HAD ENOUGH SPARE CLAMPS, COUPLINGS AND ELBOWS TO OFFER HIM. THIS "EASY" JOB TOOK MUCH LONGER THAN EXPECTED. WHEN THE JOB WAS DONE I NOTICED A SMALL LEAK IN PLASTIC PIPE, BUT TOLD HIM I WOULD FIX IT (I COULD SEE THIS WAS TAKING TOO LONG). I PAID THE BILL, BUT CALLED TO COMPLAIN AND WAS TOLD THE BILL WAS WRONG AND WAS REDUCED BY $100. I HIRED THIS FIRM BASED ON THE RATINGS ON ANGIE'S LIST AND WAS VERY DISAPPOINTED.

THIS HAS BEEN MY BEST EVER PLUMBING EXPERIENCE. FOR BEING A YOUNG MAN, BEN, DEMONSTRATED A WEALTH OF KNOWLEDGE, EXPERIENCE AND RESPONDED TO MY SITE UNSEEN SITUATIONS WITH CLEAVER AND CREATIVE SOLUTIONS. HE WAS ALSO FAST AND EFFICIENT. GAYLE WAS MOST PLEASANT AND HELPFUL IN SETTING UP THE APPOINTMENT AND ARRANGING A TIME THAT FIT INTO MY SCHEDULE. YES, I WILL HAVE THEM INSTALL THAT NEW HOT WATER HEATER.

GREAT GUY NAMED AL DID THE WORK, HE WAS REALLY QUICK AND NICE TO WORK WITH.

ON TIME, PROFESSIONAL, NEAT, AND FRIENDLY. DID A GOOD JOB!!

I WAS SO HAPPY THAT THEY COULD COME OUT THE SAME DAY I CALLED. AL, THE PLUMBER, WAS VERY PROFESSIONAL, ASKED IF HE SHOULD TAKE HIS SHOES OFF AND CLEANED UP AFTER HE WAS DONE. HE MADE SURE I WAS HAPPY WITH THE JOB HE DID. I HAVE NEVER HIRED A PLUMBER BEFORE SO I DON'T KNOW IF THEIR PRICES ARE GOOD OR BAD, BUT THEY STAYED WITHIN THEIR ESTIMATE THAT THEY GAVE ME OVER THE PHONE, WHICH IS QUITE IMPRESSIVE.

THE PERSON THAT CAME OUT WAS SUPER NICE, BUT AT THE END HE DID SAY THAT HE HAD TO CHARGE ME FOR THE TRIP OUT THERE, WHICH I THOUGHT WAS KIND OF CRASS. I BELIEVE THEY SHOULD HAVE TAKEN A LOSS DUE TO THE FAILURE ON THEIR END. BUT THE PERSON WHO DID COME OUT THE SECOND TIME DID DO A GOOD JOB.