Randy Lane & Sons Plumbing & Heating Inc

THE PHONE REPRESENTATIVE TOLD ME THAT IT WOULD BE VERY EXPENSIVE FOR ONE OF THEIR PLUMBERS TO COME OUT AFTER HOURS. SHE CALLED A PLUMBER TO TRY TO ZERO IN ON WHAT MY PROBLEM WAS, AND THEN CALLED ME BACK TO RECOMMEND A MUCH LOWER-PRICED COMPANY, SOS SEWER AND DRAIN, WHO CAME WITHIN AN HOUR. SHE SAVED ME ABOUT $300.

VERY PROMPT AND PROFESSIONAL, PLEASED WITH THE QUALITY OF WORK PERFORMED.

WITHOUT BEING ASKED THE PLUMBER ALSO REPLACED WASHER ON COLD WATER FAUCET. LATER WE DISCOVERED COLD WATER DID FLOW PROPERLY. THE COMPANY RETURNED THE DAY AFTER THANKSGIVING AND WORKED THREE AND ONE HALF HOURS TO REPAIR THE PROBLEM CAUSED BY THE UNREQUESTED ORIGINAL COLD WATER WASHER REPLACEMENT. THAT IS ALMOST TWO HOURS LONGER THAN THE ORIGINAL WORK TOOK. THE FOLLOW UP CORRECTION WORK WAS FREE OF CHARGE. THIS COMPANY IS OUR PLUMBER FOR LIFE.

THERE WAS A LITTLE CONFUSION INITIALLY WHEN THE APPOINTMENT WAS SET UP ABOUT THE DAY AND WHAT NEEDED TO BE DONE, BUT THE ACTUAL WORK THAT WAS DONE BY AL, THE PLUMBER WAS OUTSTANDING. AL WAS ON TIME, FRIENDLY AND VERY EFFICIENT. THEY WHERE HIGHER PRICED THAN SEVERAL OTHER COMPANIES THAT I TALKED TO, BUT GETTING A TIMELY APPOINTMENT AND THE QUALITY OF THE WORK DONE WERE MORE IMPORTANT. I THINK THIS IS A CASE OF GETTING WHAT YOU PAY FOR.

JIM AND LISA WERE ON TIME, VERY PLEASANT AND WORKED QUICKLY. I WAS VERY IMPRESSED AND RELIEVED THEIR SHOP HAD THE CORRECT SIZE OF ANTIQUE HANDLES WE NEEDED. THEY EXPLAINED THE PROBLEMS WELL AND I AM VERY SATISFIED WITH THEIR WORK.

I HAD A GREAT EXPERIENCE WITH THIS COMPANY. IT WAS NICE TO FIND A GREAT COMPANY WHEN WE COULDN'T GET ANY REFERRALS FROM FRIENDS. IT SEEMS EVERYONE WE KNOW HATES THEIR PLUMBER. THE TECHNICIAN WAS KNOWLEDGEABLE, PROFESSIONAL AND VERY NICE. WE WOULD USE THEM AGAIN.

THE RECEPTIONIST WAS VERY HELPFUL IN RECOMMENDING A GOOD TOILET TO REPLACE THE ONES WE HAD THAT DIDN'T FLUSH VERY WELL. THE NEW ONES WORK GREAT! THE PLUMBER WAS SUPPOSED TO BE AT MY HOUSE AT 10:00AM, AT 11:35 I CALLED TO FIND OUT WHAT HAPPENED. I GET A CALL BACK SHORTLY AFTER SAYING THAT HE'S LOST. I TALK HIM THROUGH DIRECTIONS, HE ARRIVES AT 12:15PM. HE SAYS IT'LL TAKE HIM 30 MINS. TO INSTALL TWO TOILETS,IT TAKES 3.5 HOURS. THEY CHARGE $75 1ST 1/2 HOUR AND $108/HR AFTER THAT, PLUS $20 TRIP CHARGE. TOTAL LABOR CHARGE WAS $365,(I HAD A $10 ANGIES LIST COUPON). I SPENT MY ENTIRE DAY WAITING ON THE PLUMBER. I SHOULD HAVE CHARGED THEM A TRIP CHARGE! NOT TO MENTION THE TOILETS WERE NOT ASSEMBLED (THIS WAS DONE ON MY DIME) AND THE OLD TOILETS ARE SITTING IN MY GARAGE WITH WATER STILL IN THE BOWL. IS THIS NORMAL? IF IT IS, I STAND CORRECTED & I APOLOGIZE. IF THIS IS NOT NORMAL, I EXPECT A PRICE ADJUSTMENT.

THEY WERE EFFECTIVE, ON TIME AND WORKED HARD. CLEANED UP.

ALTHOUGH NICE ON THE PHONE, I WAS SURPRISED AT THE LENGTH OF TIME IT WOULD TAKE TO HELP ME. I WONDERED IF IT WAS BECAUSE THE JOB WAS SMALL OR MINOR. THEY OFFERED AN ALTERNATIVE, BUT I DID NOT SEE THEM ON ANGIE'S LIST SO I CALLED ANOTHER COMPANY AND THEY DID THE JOB.

IN ADDITION TO A LABOR RATE THAT AVERAGED OUT TO WELL OVER $100 PER HOUR FOR 1 1/2 HOURS WORK, I WAS CHARGED ABOUT A 100% MARKUP ON PARTS (MORE THAN MY LOCAL HARDWARE STORE) AND A $25 MARKUP ON THE $50 COST OF THE PERMIT (AND THIS WAS NOT DISCLOSED). AFTER SOME HEATED DISCUSSION, THEY REDUCED THE MATERIAL CHARGES FOR MY WORK BY ABOUT 1/3.

THIS IS NOT THE FIRST TIME I'VE USED RANDY LANE, AND BOTH EXPERIENCES HAVE BEEN EXCELLENT. THEIR EMPLOYEE WAS FRIENDLY AND EXPLAINED WHAT NEEDED TO BE DONE AND WORKED QUICKLY TO KEEP THE RATE DOWN TO JUST A HALF HOUR CHARGE. HE WAS PROMPT AND KNEW THE NEIGHBORHOOD WELL. WHAT I REALLY APPRECIATE IS THE FACT THEY WORK THE NORTH MINNEAPOLIS & CAMDEN AREA A LOT, AND MOST OF THEIR EMPLOYEES LIVE ON THE NORTHSIDE. I DREAD CALLING CONTRACTORS WHO THINK NORTH MINNEAPOLIS AND CAMDEN ARE A ''BAD'' PLACE TO LIVE, WE HAVE GREAT NEIGHBORHOODS. RANDY LANE & SON REALIZES THIS AND IS HOPEFULLY DOING BOOMING BUSINESS. IF THEY CAN'T HELP YOU, THEY WILL REFER YOU TO SOMEONE ELSE IF NEEDED.

THEY WERE REALLY GOOD! PRETTY COMPLEX JOB, INVOLVING DISCONNECT AND THEN RETURNING AS NEW THINGS ARRIVED.

JAMES HAD TO TAKE UP CEMENT FLOOR OVER TO MAIN DRAIN (ABOUT 5 FEET, RE-PLUMB SHOWER WITH NEW VENT, RESET SHOWER PAN, AND CLOSE UP FLOOR. JAMES WAS EXCELLENT: ON-TIME, EXPERT, PATIENT, TOLERANT, CLEAR COMMUNICATION. I WILL DEFINITELY USE RANDY LANE & SONS FOR FUTURE PLUMBING WORK. I WOULD GIVE AN A+ IF I COULD. THIS WORK WAS WORTH EVERY PENNY.

A GREAT COMPANY TO WORK WITH AND I HIGHLY RECOMMEND THEM TO ANYONE FOR PLUMBING WORK. VERY PROFESSIONAL AND RESPECTFUL.

RANDY LANE'S PLUMBING DID NOT PERFORM THE WORK - IT WAS DONE BY A SUB-CONTRACTOR. I WOULD LIKE TO HAVE KNOWN THIS PRIOR TO THEIR ARRIVAL, BUT THIS WAS A MINOR THING. THE SUB DID GREAT WORK, WAS VERY COURTEOUS AND COMMUNICATIVE. I WOULD CALL RANDY LANE PLUMBING AGAIN.

SERVICE MAN WAS VERY POLITE AND OFFERED TO MOP THE FLOOR WHEN DONE.

THIS WAS ABSOLUTELY THE BEST EXPERIENCE I HAVE EVER HAD WITH ANY CONTRACTOR. THEY ARRIVED EXACTLY ON TIME BOTH FOR THE ESTIMATE AND TO BEGIN WORK. DESPITE ALL THE CEMENT DUG UP AND PLASTER REMOVED, THE HOUSE WAS LEFT CLEAN & NEAT, AND THEY FINISHED ON SCHEDULE. I GIVE THEM AN OVERALL A++!

EXTREMELY POSITIVE EXPERIENCE WITH THIS COMPANY. I DEALT WITH BRIAN LANE (PRIMARY COMPANY CONTACT) AND JIM AND LISA DRUMMOND (JIM DID THE PLUMBING WITH LISA'S ASSISTANCE). THEY COMPLETED THE LARGE JOB IN A SINGLE DAY AND WERE WILLING TO STAY LATE TO DO IT. POLITE, PROFESSIONAL, COMPETENT AND WELL-PRICED. WATER PRESSURE IN THE HOUSE HAS INCREASED SUBSTANTIALLY AND THE FINISHED WORK IS A THING OF BEAUTY. AS LONG AS WE'RE IN THE TWIN CITIES, WE WILL NEVER USE ANY OTHER PLUMBER. HIGHLY RECOMMENDED.

I TOOK TIME OFF WORK TO COME HOME TO MEET HIM TO EXPLAIN WHAT WE WANTED. BY 1:45, NO SHOW AND NO PHONE CALL. I CALLED THEM BACK AND CANCELLED. I'M SELF EMPLOYED, SO CONSEQUENTLY I LOST OVER AN HOUR OF BILLABLE WORK, WHICH IS FRUSTRATING. I READ MANY GOOD THINGS ABOUT RANDY LANE PLUMBING ON ANGIE'S LIST, AND ONE OF THE REASONS I CHOSE THEM WAS BECAUSE PEOPLE SAID THEY WERE PUNCTUAL AND THAT THEY WOULD CALL YOU IF THEY WERE GOING TO BE LATE. THAT WASN'T MY EXPERIENCE. I WILL BE USING A DIFFERENT PLUMBER.

MR. DRUMMOND'S WIFE ALSO WAS ALONG ON THE TRIP AND SHE CLEANED UP ANY SPILLED WATER. THIS WAS A PLEASANT SURPRISE AND MUCH APPRECIATED! MR. DRUMMOND WORKED QUICKLY AND WELL AND WAS OBVIOUSLY VERY EXPERIENCED IN PLUMBING REPAIR. WE WILL CALL RANDY LANE AND SONS FOR ANY FURTHER PLUMBING WORK. HAVING JUST MOVED TO THE AREA, WE ARE DELIGHTED TO HAVE FOUND A PLUMBING COMPANY! THE EXPERIENCE WAS EXCELLENT. MY PHONE CALL WAS HANDLED QUICKLY AND AN APPOINTMENT ARRANGED AT A CONVENIENT TIME FOR ME. IN ADDITION TO THE WORK MENTIONED EARLIER, I ASKED MR. DRUMMOND ABOUT REPLACING A FOURTH TOILET WITH A HIGHER PROFILE UNIT. HE WAS MOST HELPFUL IN HIS SUGGESTIONS ABOUT THIS AND WE WILL CERTAINLY USE THIS COMPANY FOR THAT WORK. WE ARE VERY PLEASED WITH THIS COMPANY.

THIS WAS THE SECOND TIME I HAD HIRED THEM, AND THEY HAVE BEEN JUST GREAT AND PROFESSIONAL. THEY ARE GOING TO BE MY PERMANENT PLUMBERS.

WORK WAS WELL DONE AND THE PLUMBER WAS VERY POLITE AND PROFESSIONAL. THE COMBINED LABOR AND TRUCK CHARGE SEEMED HIGH TO ME.

THEY CAME WHEN THEY SAID THEY WOULD. AL, MY PLUMBER, WAS GREAT. HE LOOKED AT EVERYTHING, GAVE GOOD ADVICE ABOUT WHAT NEEDED DOING AND WHAT DIDN'T, THEN DID THE JOBS WE AGREED ON AND LEFT ME EXTREMELY SATISFIED. THEY WILL BE MY PLUMBERS FROM NOW ON.

THEY WERE PATIENT WITH ME, THEY GAVE ME A BID IN JANUARY, AND HONORED IT IN JULY.

DECIDED NOT TO PROCEED AT THIS TIME, BUT WAS PLEASED WITH RANDY, HIS PUNCTUALITY, PROFESSIONALISM, AND OVERALL SERVICE.