Randy Lane & Sons Plumbing & Heating Inc

COURTEOUS AND QUALITY WORK FOR REASONABLE PRICE. THEY CAME OUT AND QUOTED THE PRICE ONSITE. WE DIDN'T HAVE TO WAIT TO GET THE QUOTE LATER. THEY WERE PROMPT IN APPOINTMENTS AND DID QUALITY WORK. THEY SUPPORT THEIR COMMUNITY (MINNEAPOLIS AREA) AS WELL.

RANDY LANE PLUMBING WAS NOT ABLE TO HELP ME WITH MY PROBLEM - BUT THEY WERE A GREAT RESOURCE IN HELPING ME FIND SOMEONE WHO COULD!! IT WAS GREAT TO FIND A COMPANY WHO WAS HELPFUL AND HONEST ABOUT THEIR SERVICES. THANK YOU VERY MUCH. THEY LED ME TO SOS DRAIN WHO DID A WONDERFUL JOB WITH OUR TUB THAT WAS BACKED UP. I'D RECOMMEND THEM TO ANYONE.

THEY ARE ALWAYS PUNCTUAL, RESPONSIVE, NICE, THOROUGH, AND TALK YOU THROUGH OPTIONS SO THAT YOU DON'T HAVE TO DO THINGS YOU DON'T NEED TO. I LOVE THIS COMPANY AND CALL THEM NOW WITHOUT FAIL.

GREAT, EFFICIENT, PROFESSIONAL WORK. CONSISTENTLY PLEASED WITH THIS COMPANY

JAMES WAS FRIENDLY, KNOWLEDGEABLE, TOLD ME WHAT HE WAS DOING AND WHY. HE GAVE ME OPTIONS AND EXPLAINED THE COST DIFFERENCES AND WAS HONEST ABOUT NOT NEEDING A WHOLE NEW FAUCET, COULD JUST REPLACE THE WASHER, WAS UP TO ME. ALSO SHARED SOME GENERAL PLUMBING KNOWLEDGE THAT I FOUND HELPFUL. HE CALLED WHEN HE WAS ON HIS WAY AND CAME BEFORE NOON JUST AS THE COMPANY TOLD ME THEY WOULD. QUICK AND GREAT WORK.

THE PERSON WHO ANSWERED THE PHONE AND SCHEDULED THE APPOINTMENT WAS VERY PLEASANT. SHE DID NOT, HOWEVER, PROVIDE INFORMATION ON TRIP CHARGE OR ESTIMATED COST. AL, THE PLUMBER, CALLED PRIOR TO ARRIVING WITHIN THE SCHEDULED TIME. HE WAS EXTREMELY POLITE AND PROFESSIONAL, AND HE CLEANED UP PRIOR TO LEAVING. I WOULD USE THIS COMPANY AGAIN.

THE PERSON THEY SENT WAS VERY COURTEOUS AND HELPFUL. HE CHECKED MY OUTSIDE PIPELINE AND FOUND JUST NEEDED A SCREW TIGHTENED SO HE DID IT. HE HAD TO CALL IN TO HAVE SOMEONE ELSE COME OUT FOR THE SEWER AS HE DIDN'T HAVE THE EQUIPMENT. THAT WAS KIND OF DISAPPOINTING AS I'D EXPLAINED THE PROBLEM. HOWEVER, THE SUBCONTRACTOR CAME PROMPTLY AND DID A GOOD JOB TOO. I WISH HE WOULD HAVE DONE THE CLEANUP AS OTHER SEWER CLEANERS HAVE DONE IN PAST BUT I HAD TO DO THAT PART MYSELF.

THE TOILET BEGAN RUNNING IN THE MIDDLE OF THE NIGHT. I CALLED FIRST THING IN THE MORNING, AND THEY SENT A PLUMBER WITHIN THE HOUR! BOTH THE RECEPTIONIST AND THE PLUMBER WAS FRIENDLY AND POLITE. BOTH THE TOILET AND FAUCET (WHICH I FIGURED I MIGHT AS WELL FIX AT THE SAME TIME) ARE WORKING MUCH BETTER NOW.

EXCELLENT - THE PLUMBER (AL) WAS VERY CAREFUL. HE DISCOVERED, EXTRACTED AND REPLACED A RUSTED GALVANIZED PIPE LEADING TO THE TUB FAUCET WITHOUT CRACKING THE VINTAGE TILES ON THE SHOWER WALL, AND WITHOUT HURTING THE FIXTURES OR NECESSITATING THEIR REPLACEMENT. IT TOOK JUST OVER 2 HOURS, IN PART BECAUSE THE ORIGINAL PIPE WAS SET IN CONCRETE. NEW TUB FAUCET WORKS FLAWLESSLY. AL CLEANED UP THE AREA VERY NICELY. THERE WAS A MIX-UP WITH THE SCHEDULING, THUS THE B IN PUNCTUALITY; WE HAVE USED THIS COMPANY BEFORE AND DON'T THINK THIS IS NORMALLY A PROBLEM.

THE PLUMBER WAS ON TIME, POLITE AND REASONABLY PRICED.

OVERALL, WAS A GOOD EXPERIENCE. THE PLUMBER WAS ON TIME, GOT THE WORK DONE IN A TIMELY MANNER. NATURALLY, THE PRICE IS ALWAYS A SHOCKER, WHEN IT COMES TO PLUMBING, BUT I BELIEVE IT IS CERTAINLY COMPETITIVE. WOULD DEFINITELY CONSIDER THEM AGAIN FOR OUR PLUMBING NEEDS.

THE PLUMBER CALLED 30 MINUTES BEFORE ARRIVING AND WAS ON TIME. THE JOB WAS DONE QUICKLY. AND QUIETLY SINCE I HAD A CHILD NAPPING, AND DONE TO OUR SATISFACTION. I DIDN'T DO A LOT OF COMPARISON SHOPPING SINCE WE NEEDED IT DONE QUICKLY. RANDY LANE HAD AN OPENING AND DID A NICE JOB.

THEY WERE ABLE TO SCHEDULE MY WORK ON SHORT NOTICE. BEN WAS ON TIME (ACTUALLY A LITTLE EARLY). GOT THE WORK DONE IN LESS TIME THAN ESTIMATED. ADJUSTED A VALVE IN UTILITY SINK LINE TO MAKE IT MORE FUNCTIONAL, WHICH I APPRECIATED BECAUSE I WOULDN'T HAVE KNOWN THE VALVE WAS POORLY POSITIONED UNTIL I HAD TO USE IT. VERY PERSONABLE AND DID A TIDY JOB. WOULD DEFINITELY USE AGAIN.

THE SCHEDULER WAS PLEASANT AND THE PLUMBER ARRIVED ON TIME. THEY DIDN'T CHARGE ME FOR THE WORK, SINCE IT WASN'T ACTUALLY A LEAKY PIPE, BUT I SENT THEM THE $25 TRIP FEE, ANYWAY.

GREAT EXPERIENCE. VERY EASY TO WORK WITH. MIKE SHOWED UP ON TIME, DID THE JOB AND LEFT. DID A PRETTY GOOD JOB CLEANING UP.

THEY WERE ABLE TO SCHEDULE ME FOR A FRIDAY MORNING SLOT WHEN I CALLED ON A THURSDAY AFTERNOON. PLUMBER WAS FRIENDLY, PERFORMED REQUESTED WORK, AND CHECKED FOR GAS LEAKS BEFORE LEAVING. OVERALL I WAS SATISFIED WITH THE WORK.

THE PERSON WHO TOOK MY CALL WAS VERY POLITE AND THOROUGH. THEY CALLED AHEAD AS PROMISED AND SHOWED UP ON TIME. HE WAS VERY COURTEOUS AND WORKED QUICKLY. HE EXPLAINED THE WORK DONE AS WELL AS THE PRICING ON THE BILL.

CALLED WHEN HE WAS GOING BE LATE, ONLY 15 MIN. DID A GOOD JOB.

BEN WAS PUNCTUAL, FLEXIBLE, PLEASANT AND PROFESSIONAL. HE HAD TO SPLIT UP THE WORK IN ORDER TO FETCH AN ADDITIONAL PART BUT TOOK EXTRA CARE TO FLUSH OUT THE DRAIN AFTERWARDS.

MIKE KNEW HIS JOB AND PERFORMED IT VERY WELL. I WAS IN AWE (NOT JUST IMPRESSED) WITH HIS METHODS OF REMOVAL AND INSTALLATION. I AM VERY SATISFIED AND WILL DEFINITELY USE RANDY LANE AGAIN.

RANDY LANE & SONS PLUMBING & HEATING,INC TURNED OUT TO BE THE BEST CHOICE I EVER MADE FOR PLUMBING WORK. AL WAS PROMPT, PROFESSIONAL, PLEASANT, KNOWLEDGEABLE, & HAD GOOD IDEAS SUCH AS SUGGESTING THAT I HOLD MY YARDSTICK UP THROUGH THE HOLE WHICH ENABLED HIM TO QUICKLY LOCATE THE LEAK WHEN UP IN THE ATTIC IN SPITE OF THE INSULATION ON THE ATTIC FLOOR. I WOULD ASK FOR AL IF I NEED MORE PLUMBING WORK DONE. MARY AN OFFICE EMPLOYEE, WAS ALSO HELPFUL AND DEPENDABLE.

VERY CO OPERATIVE AND PLEASANT. THEY HAVE REALLY GOOD PEOPLE. ON THIS PARTICULAR INCIDENT THEY HAD TO MAKE COME BACK A FEW TIMES TO GET THE WORK DONE PROPERLY.

THEY STARTED OUT THE JOB WELL. THEN THE CARPENTER HAD TO FRAME THE BATHROOM IN, SHEETROCK, ETC. WHEN THEY WERE TOLD THEY COULD RETURN, IT TOOK THEM DAYS BEFORE THEY SHOWED UP. THEN, THE PLUMBER FINALLY DID SHOW UP, (4 HOURS LATER THAN THEY TOLD ME HE WOULD, THEN STAYED ONLY 1 1/2 HOURS.) HE DIDN'T SHOW UP AT ALL ON FRIDAY LAST WEEK. ALL THIS WAS AFTER I HAD COMPLAINED ABOUT HOW LONG THE JOB WAS TAKING. THE OFFICE NEVER CALLED TO EXPLAIN ANYTHING. WHEN I DID TALK TO GAYLE LANE, SHE ALWAYS BLAMED THE PLUMBER AND NEVER TOOK RESPONSIBILITY AS A COMPANY FOR THE PLUMBERS ACTIONS. IT SOUNDS TO ME LIKE THERE WAS NOONE TELLING THEM THEIR PRIORITIES FOR GETTING JOBS DONE. NOT HAPPY WITH THEIR SERVICE AT ALL. MY MOTHER NEEDS MUCH PLUMBING WORK DONE IN HER HOUSE AS WELL, AND I'M NOT USING THEM BECAUSE THEY DON'T CARE ABOUT THEIR CUSTOMERS, THEIR CUSTOMER SERVICE IS HORRIBLE. IF YOU HAVE ALL THE TIME IN THE WORLD TO GET YOUR PLUMBING WORK DONE, CALL THEM. IF YOU HAVE A PROBLEM, THEY DON'T REALLY CA

THEY WERE LATE IN SHOWING UP. I WAITED MOST THE DAY FOR THEM TO ARRIVE. A PHONE CALL UPDATE WOULD HAVE BEEN NICE. SERVICE WAS EXPEDIENT. EFFICIENT JOB WHEN THEY FINALLY SHOWED UP.

ON TIME, GREAT JOB. THE ORIGINAL ESTIMATE WAS HIGHER THAN WHAT I ACTUALLY PAID, AS THEY DID A TIME AND MATERIALS ON THE FAUCETS AND FIXED BID ON THE TUB. THIS SAVED ME A FEW HUNDRED DOLLARS. THEY WERE RESPONSIVE, SPENT LOTS OF TIME WITH ME ON THE PHONE GETTING CLARITY ON THE ESTIMATES AND MY OPTIONS. THEY SPENT TIME WITH ME ON THE PHONE HELPING ME UNDERSTAND WHAT I NEEDED TO BUY IN THE WAY OF FAUCETS TOO (I BOUGHT 2 OF THE 3 MYSELF - THIS ALSO SAVED ME SOME $$ AND ALLOWED ME TO SHOP AND PICK OUT MY OWN FAUCETS). I FEEL THAT THEY WENT OUT OF THEIR WAY FOR MY SPECIAL PROJECTS. I WAS VERY PLEASED WITH THEM.