Randy Lane & Sons Plumbing & Heating Inc

JIM AND HIS PARTNER ARRIVED PROMPTLY. THEY INSTALLED THE GARBAGE DISPOSAL I HAD PURCHASED AND REPLACED THE SEAL ON THE TOILET. SAID THAT THE TOILET REPAIR WAS THE BEST THEY COULD DO BECAUSE OF PROBLEMS WITH THE FLOOR AND RECOMMENDED THE FLOOR BE REPLACED.

THE OWNER OF THIS COMPANY TOLD ME THAT PLUMBERS ARE THE NEXT BRAIN SURGEONS IN THE WORLD. I GUESS THAT IS WHY THE BID WAS 3-6 TIMES HIGHER THAN OTHER PLUMBING BIDS. ALTHOUGH THE OWNER WAS NICE, I COMPLETELY GOT THE SENSE THEY ARE JUST GIVING OUT HIGH BIDS AND HOPING PEOPLE WILL BITE. CHECK AROUND!!!

I WAS IMPRESSED AT HOW QUICK THE WORK WAS DONE AND WITH THE PRICE.

PLUMBER (YOUNGER MAN) SHOWED UP AT STATED TIME, DISCUSSED WORK NEEDED AND REVIEWED ESTIMATED COST. THE WORKER WAS VERY EFFICIENT IN THE USE OF HIS TIME AND KEEP THE WORK AREA CLEAN. THIS WAS A PLEASANT EXPERIENCE. COST OF THE JOB DID NOT INCLUDE THE COST OF A NEW TOILET, WHICH I OBTAINED FROM HOME DEPOT.

HE WAS TIMELY AND FINISHED THE WORK PROMPTLY. HE WAS ABLE TO USE THE REPLACEMENT HOSE THAT I HAD ALREADY OBTAINED, SO THERE WAS NO CHARGE FOR ADDITIONAL PARTS.

EXCELLENT. RANDY WAS VERY THOROUGH, NICE, AND COMPETENT. WE HOPE TO USE HIM FOR FURTHER PLUMBING PROJECTS.

VERY HELPFUL, COURTEOUS, AND KNOWLEDGEABLE.

AL WAS GREAT IN WORKING WITH A TOUGH INSTALLATION.

THE FIRST PLUMBER THAT WAS SENT OUT WAS VERY DILIGENT IN TRYING TO GET THE HANDLE OFF..BUT THE JOB WAS A BIT CHALLENGING..SO THE NEXT DAY THEY SENT OUT A MORE EXPERIENCED PLUMBER WHO WAS ABLE TO FIX THE PROBLEM OVER SEVERAL VISITS. CUSTOMER SERVICE WAS ALWAYS EXCELLENT..THEY KEPT ME INFORMED..AS THE WHOLE PROJECT TOOK ALMOST A MONTH WITH HAVING TO ORDER A NEW PART.

THESE GUYS DID A NICE JOB. THEY HELPED ME FIGURE OUT THE MOST COST-EFFICIENT WAY TO REPLUMB, WHEN OTHERS HAD TRIED TO SELL SERVICES I DIDN'T NEED. THEY EVEN GAVE SUGGESTIONS ON METHODS FOR SOME OF THE OTHER WORK I WAS DOING IN THE BATHROOM. TIDY AND PROFESSIONAL.

THE PLUMBER STOPPED BY FOR AN INITIAL CONSULT BECAUSE OF SOME ISSUES WITH THE FLOORING, AND INSTRUCTED US TO PURCHASE A 12'' TOILET. WHEN HE CAME BACK TO DO THE WORK, HE NOTICED THAT THERE WAS NO FLANGE IN THE FLOOR, SO HE HAD TO COME BACK ANOTHER TIME TO FINISH THE JOB. ON THE THIRD TRIP, THE TOILET WAS INSTALLED, BUT IT'S THE WRONG SIZE. HE ADMITTED THAT HE TOLD US TO PURCHASE A 12'' TOILET, BUT WHAT WE REALLY NEEDED WAS A 14'' TOILET. I CONTACTED THE COMPANY AND THEY OFFERED TO SEND THE PLUMBER OUT TO GET A NEW TOILET, BUT I COULDN'T WAIT AROUND ANY MORE SO HE CONTINUED TO INSTALL THE WRONG ONE AND WE AGREED THAT THEY WOULD INSTALL THE NEW (CORRECTLY SIZED) TOILET FOR FREE. I ENDED UP PAYING FOR 5 HOURS OF WORK, WHICH INCREASED THE COST OF THE JOB MORE THAN I EXPECTED. THE PLUMBER ALSO LEFT THE BACK DOOR UNLOCKED WHEN HE LEFT, WHICH CONCERNED US. OVERALL, THE WORK HE DID WAS GREAT, BUT IT'S UNFORTUNATE THAT IT NEEDS CORRECTING.

BEN DID A WONDERFUL JOB. HE WENT ABOVE AND BEYOND MY EXPECTATIONS. HE EXPLAINED THE PROBLEMS AND ANSWERED ANY QUESTIONS THAT WE HAD. THIS WAS MY BEST EXPERIENCE WITH A PLUMBING COMPANY, FROM THE FIRST CONTACT WITH THEM IN THE MORNING TO COMPLETION THAT SAME AFTERNOON! MY GUESTS GREATLY APPRECIATED HIS WORK, AS WELL. I WILL DEFINITELY CALL THEM AGAIN.

THE LEAK HAD FOUND ITS WAY TO THE BASEMENT COMPUTER ROOM. HE GAVE INSTRUCTIONS FOR PREVENTING MOLD AND ASSURED US WE DID NOT HAVE TO PULL PLASTER DOWN. VERY POLITE, VERY NICE AND PROFESSIONAL. WENT RIGHT TO WORK. DID NOT WASTE TIME AND GOT THE JOB DONE. I HAD CALLED THE COMPANY IN THE MORNING AND IT WAS FIXED BY 3:PM

AL ARRIVED ON TIME, REMOVED HIS SHOES AND CHECKED OUT THE PROBLEM. HIS INITIAL THOUGHT WAS THAT IT WAS CLOGGED. HOWEVER, AFTER SNAKING THE PIPES AND FAILING TO ENCOUNTER A CLOG OR SOLVE THE PROBLEM. HE DETERMINED THAT WE NEED A NEW TOILET AS THE JETS THAT PUSH THE WATER TO FLUSH ARE NOT WORKING PROPERLY. THE TOILET IS 18 MONTHS OLD. WE DECLINED TO HAVE RANDY LANE REPLACE THE TOILET UNTIL WE INVESTIGATE FURTHER.

OUR TECHNICIAN WAS JIM AND HE CAME OUT. WE ONLY HAVE ONE TOILET AND WE COULD NOT USE IT. THEY WERE ABLE TO GET US IN THE SAME DAY WHICH WAS REALLY NICE CAUSE THEY WERE BOOKED OUT A COUPLE OF DAYS. I THINK THEY DID A GOOD JOB.

HE WAS REAL GOOD TO WORK WITH. HE ANSWERED QUESTIONS. I WAS REAL SATISFIED WITH HIM.

I THINK THEY ARE EXCELLENT AND I THINK THE WORLD OF THEM!! THEY ARE GOOD HONEST TRADESMAN!!

AL WAS ON TIME, DID THE WORK EFFICIENTLY, WAS FRIENDLY, AND, BEST OF ALL, DIDN'T MAKE ME FEEL LAME FOR THE FAILURE OF MY DO-IT-YOURSELF PROJECT.

SEE ABOVE ADDITIONALLY, THE PRICE SEEMED HIGH FOR A LITTLE OVER HALF HOURS WORK BUT I ASSUME THE GOING RATE FOR PLUMBERS IS $75 FOR THE FIRST 1/2 HOUR AND $30 FOR EVERY 15 MINUTES AFTER THAT.

PLUMBER WAS A DAY EARLY, HE CALLED FIRST SO IT WAS OK. TOOK ABOUT 80 MINUTES TO REPLACE THE FAUCET AND ADD BURST LINE. HE DID A GOOD JOB, AND WE'D USE THE COMPANY AGAIN.

INTERACTIONS OVER THE PHONE WERE PLEASANT AND PROFESSIONAL. I WAS NOT PREPARED TO SPEND THIS MUCH MONEY TO HAVE THE JOB DONE, BUT CHOSE INSTEAD TO HAVE THE TUB AND SURROUND REFINISHED INSTEAD OF REPLACED, (SOMETHING I DIDN'T REALIZE WAS A POSSIBILITY AT THE TIME I GOT THIS ESTIMATE).

SOMEONE CALLED A BIT BEFORE OUR SCHEDULED TIME TO SEE IF I COULD MAKE IT A BIT LATER (NO PROBLEM WITH ME), AND WE DID. THE PLUMBER SCHEDULED FOR THE TASK WAS HELD UP, SO ANOTER TOOK THE JOB. HE WAS FRIENDLY, BUT DID NOT HAVE TIME TO COMPLETE THE WORK SINCE WHAT I THOUGHT WOULD BE A QUICK TURN OF THE PIPE TO TIGHTEN A LEAK BECAME CHANGING OUT THE OUTDOOR FAUCET HOOK-UP. WE ARRANGED A TIME FOR THE WORK THE NEXT DAY, AND A DIFFERENT PLUMBER ARRIVED, WITH ANOTHER PLUMBER IN TRAINING. ALL WERE EXCEPTIONALLY NICE, PROFESSIONAL, AND GOT THE WORK DONE QUICKLY. AFTER A QUICK CALL THE NEXT DAY, ABOUT A DRIP UNDER THE SINK (THEY WERE HERE WITHIN 15 MINUTES OF MY 8 AM CALL), ALL WAS WELL. I WILL USE THEM AGAIN. THEY SEEMED HONEST, AND THE PRICE SEEMED FAIR AS WELL.

THE ESTIMATOR WAS ON TIME. HE LOOKED AT MY PROJECT AND WORKED UP A PRICE AT MY KITCHEN TABLE. JAMES AND BEN SHOWED UP ON TIME, AND WORKED STRAIGHT THROUGH UNTIL THEY WERE DONE. EVERYTHING WORKED GREAT, EXCEPT THE EXTERIOR FAUCET DIDN'T WORK RIGHT AFTER THE FIRST DAY. BEN CAME BY TWICE, FIRST TO CHECK THE PROBLEM OUT, AND SECOND TO REPLACE A SCREW FROM THE FAUCET. I WAS IMPRESSED BY THIS BECAUSE I HAD PROVIDED THE FAUCET. THE FOLLOW UP VISITS WERE AT NO CHARGE TO ME. I WOULD USE THIS COMPANY AGAIN.

THE PLUMBER WAS VERY HELPFUL AND CAME BACK A SECOND TIME TO WORK ON THE WATER PRESSURE PROBLEM WHEN IT WAS CLEAR HE WOULD HAVE TO HAVE THE WATER TURNED OFF AT THE STREET LEVEL. ALTHOUGH LATE TO THE FIRST APPOINTMENT, THE PLUMBER CALLED AND LET ME KNOW IN PLENTY OF TIME THAT HE WAS RUNNING LATE. HE WAS EXACTLY ON TIME FOR THE SECOND APPOINTMENT.

THE PLUMBER WAS ON TIME. HE WAS VERY POLITE. LOOKED OVER THE PROBLEM AND AFTER DOING A FEW ''TESTS'', INFORMED ME IT WASN'T AS BAD AS WE THOUGHT IT WAS AND WOULDN'T REQUIRE AS MUCH WORK AS WE THOUGHT. WE THOUGHT THE WHOLE UNIT WOULD NEED REPLACING; HE POINTED OUT A PROBLEM WITH A PREVIOUS PIPE HOOKUP (PREVIOUS OWNER'S DO IT YOURSELF PROJECT) AND REPLACED TWO PIPES. HE ALSO REVIEWED A POSSIBLE FUTURE PROBLEM AND EVEN TOLD ME HE THOUGHT I COULD FIX IT MYSELF. HE WORKED QUICKLY, WAITED AND TESTED IT BEFORE HE LEFT AND CLEANED UP AFTERWARDS. VERY GOOD EXPERIENCE.